My family and i visited the Flatbread cafe and to say we had the worst meal we can recall is no exaggeration. Depite being unable to eat it and leaving it we were still charged.
we were so aggrieved i wrote to their Operations Manager and Director but they still have not contacted us.
Since we had never eaten at a Flatbread Café, I went in to the café to ask one of the waiters about the food. I particularly like spicy dishes (hot with chilli) and I wanted to know if the dishes would be suitably spicy. He showed us the menu and pointed to the red chilli dishes assured and me they were spicy. As a result we decided to have lunch there.
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My wife also asked the waiter when ordering if they could put extra chilli in the hot dishes to ensure the dish was sufficiently spicy but we were told that this wouldn't be possible because the meals were pre-prepared.
When the meal was brought to our table, we both thought one of the dishes was not what we had ordered because it looked like mashed potato with peas and coleslaw but before we could say anything more the waitress said she would get the manageress.
My wife asked me why she had gone to get the manageress and I said I had no idea. The manageress came and my wife told her that we thought we had been given a wrong dish by mistake because we ordered chicken and potato with garlic.
The manageress said that it was actually the chicken dish but it also had peas, we both said "oh ok" more out of surprise than anything.
We both looked at each other because the dish resembled a dollop of mash, peas and coleslaw, the chicken was hard to see or taste. It was more like something you would find at a cold deli counter as a sandwich filler. I guess we had expected it to be perhaps like a warm dish of chicken breast pieces sitting on a bed of thin sliced round cut potatoes dressed in garlic oil, like you would find in a tapas bar or something similar. Instead it was a semi-congealed indistinct mass of food. If you were to present it to anyone they would be hard pushed to recognise the ingredients by sight or perhaps even by taste. In fact we showed several people the pictures of the dish and they two had the same sentiments.
Furthermore the whole dish was smothered in mayonnaise, which again wasn't written on the menu along with the peas and mashing of the potato and chicken. My wife being pregnant couldn't eat it for obvious reasons.
The Shoko was also extremely disappointing, as I was expecting a rich blend of spices married together with the discernable heat of a red chilli infusion. However, the overriding taste was of tangy tomato and devoid of any discernable spice. Moreover, the amount of spinach and beef was exceptionally meagre. With the sauce making the largest percentage of what was an exceptionally bland dish. what is more, my daughter's pasta was overcooked and stodgy which she also left.
Apart from the flat bread the meal was exceptionally disappointing and we struggled to eat 20 percent of the meal. In the end we gave up trying to force ourselves to eat something which was well below par.
The Manageress after listening to us said "so you don't want to pay for the meal and I said I would be more than happy to pay for the drinks - 2 bottles of beer, one small white wine and a kids pepsi - especially since we had left the food and had not enjoyed what we had eaten. But she said she would be more than happy to charge us for the full meal and the issue of spice was purely dependent on individual taste.
Which in this case is utter nonsense, if a customer before he enters your establishment professes he is after very spicy food with chilli and then also asks for more chilli to be added - would you not know how much spice and chilli is in your own dish compared to what the customer would like and then make an informed judgement on whether it may or may not be to his or her requirement. This is elementary to say the least.
The manageress said she would only deduct the chicken dish from the bill (despite the amount of food still left) as my wife couldn't eat it because she was pregnant - and she wasn't to know she was pregnant. I suppose like we knew the dish contained mayonnaise. If like us you can cook and marry flavours together then when you eat out you invariably always expect something worthy of the cost. we were appalled at how little customer satisfaction was actually afforded to us and as a result I had to take a hungry pregnant mother and child elsewhere to eat.
This place is so very poor, you would find better microwave meals at the supermarket. read more
