I purchased deck boards for my new deck from here. The staff was amazingly friendly and…read moreknowledgeable. So much so, I ended up sitting there for 30 minutes chatting! The asked questions about my project to advise me on the best materials to purchase (even things they don't sell) and allowed me a few days to leave the boards there until my contractor was able to pick them up. I would give 5 stars for their knowledge and customer service alone, but I gave 4 ONLY because the cost was was about $200 more than it would have cost me to purchase 16ft boards at Lowe's. It was still worth it and I will go back for shiplap. Can't put a price on great customer service and excellent knowledge.

I am in West Columbia, SC not San Francisco, California…read more This is a copy of my review left on Google .... Edited to add ... Here it is 2 years later and you still haven't completed the job that I already paid you to do! I have , since gone out and found a more reliable HVAC company. As for voice mail messages, the only messages I received were the ones asking if I wanted to renew the yearly service agreement, and I still have them! ---------------------------------------------------------------------------------------------- Original post ... Mack Heating & Cooling installed our system in 2016 and we have always had great service until recently. I paid for the Yearly Service Agreement in 2023. A technician visited on 02/07/2023 and did everything except he was "unable to run heat mode at this time." It was noted on the invoice the technician "Will need to stop back by to verify refrigerant levels and initiate defrost mode" they never did! Honestly I forget all about until I received a call from MACK, I wanted to check my records so I let it go to voice mail. A week later (03/29/2024) Mack called again asking if I wanted to renew the yearly service agreement and when I pointed out that they never returned to complete the previous service call all she said was "That's on us". She made no mention of sending a tech out, only asking if I wanted to renew the yearly service agreement. She repeated "That's on us" several times but never tried to resolve the issue. Invoice Number 13140-1 Edited to reply to response ... Yes you did call and leave voice mail messages. They were to see if I wanted to renew the yearly service agreement. No one ever called to schedule the return visit to "verify refrigerant levels and initiate defrost mode" ... and you still haven't completed the service for which I already paid you to do! MACK's reply ... Mack Heating & Cooling, Inc. (Owner) 11 months ago We are very sorry you did not receive the follow visit to check refrigerant levels. We tried to call and left 3 voice mails after the 2nd pm visit in 2023. We always strive to give the best service to our customers.

I won't call anyone else! Came home to a 84 degree house at 4:30 pm. They had me up and running by…read more6:15. Kenny is a great technician! Thanks!!

A "great company" - Henry Doby's been around for a long time and learned from one of the best!…read more He's always helping my sisters out in Columbia, SC. The company stands by their work and will provide "emergency service" any time you need it. Really appreciate the company, staff and their willingness to help! Thanks! Bill A. - I live in Stockton, CA but have been associated with the company and their help with my sisters in Columbia for decades!

I have been very happy with my water heater ever since it was installed by this company. This…read moremorning I was upset to realize, after an electrical storm, that it had stopped working. Once I notified the company, they were out to my house very quickly and they fixed the zapped water heater with speed and kindness. 10/10 would recommend for reliable and quality work!

Definitely do not work with this man. He could not do his job properly and constantly disturbed me…read morewith his hasty behavior. I told him that I had told him the fee was too high. He started swearing behind his back. If that was not enough, he said he would lick my house and threatened me. He could talk to me respectfully and help me, but he immediately starts getting angry and threatening. I have never seen such a rude man. I have worked with many people in my life, but this is the first time I have come across such a person. It is a complete disappointment. ... You can never work with such a person. impatient and rude.. all our correspondence is still there. He is definitely not a man to do business with, I do not recommend him in any way.

Very responsive to my initial service request. I'm having my A/C looked at and if it's an…read moreelectrical problem, he's the one I'll go with. It turned out to be a burnt wire and blown fuse. If I every have electrical issues, I'll be in touch.

great job. fair price. consistent communication via text and phone call during the job. highly…read morerecommend

Horrible work... Flooded my house. He refused to give me my money back. I do not recommend him for…read moreany type of work. The absolute worst nightmare.

The technician had a balance of being professional and actually caring. It's not something you find…read moretoo often now. Their pricing was good too. I want them to know how appreciative I am for them.

I been dealing with Sam for a couple of years now. He's the man to call for the job. He's probably…read moreone of the nicest guy u will ever meet. He's very honest and doesn't try to advantage of his customers like other heating and air companies like to do. He always does a great job.