I recently moved to Flagstaff, AZ and have had the pleasure of working with da Vinci Realty, for…read moreboth my commercial purchase and my residential needs. Being new to the commercial market, Mark Belsanti has taken the time, effort and patience to guide me through the commercial process recommending and explaining not only the process, but which choice would be more beneficial to me so I could make a good decision. His expertise, knowledge and marketing strategies were greatly appreciated. He has gone above and beyond what I expected. As for the Residential part of da Vinci Realty I have the pleasure of working with Leslie Belsanti, who works harder than any other residential realtor that I have ever worked with. Her knowledge of the local market and her suggestions and guidance made me thankful she was representing me. She worked so hard for me and her level of service is unsurpassed. I have also had the pleasure of meeting other agents that work for da Vinci Realty and I was impressed with their attitude, team work and the commitment they all provide. This is certainly Real Estate Company that has exceeded my expectations. My previous real estate experiences never came close to the level of service that I have received from daVinci Realty. They are true professionals and did not disappoint. Evelyn DiMieri

From the owner: da Vinci Realty, LLC is a full service real estate company specializing in commercial real estate…read morein Flagstaff, Sedona, and the Verde Valley (Cottonwood and Camp Verde). da Vinci Realty's team of Flagstaff Realtors and Sedona Realtors have 20 years of experience in commercial brokerage, leasing and property management and residential real estate. Mark T. Belsanti, CCIM of da Vinci Realty is one of a select few CCIM's (Certified Commercial Investment Member) in northern Arizona. As a CCIM, Mark Belsanti is a recognized expert in the commercial and investment real estate industry.

I've loved working with West USA Realty in Flagstaff. Have since rented two houses through Melody…read moreand each time has been fantastic. She's addressed issues promptly and was very thorough throughout signing process. They were nothing but flexible with move-ins and have been nothing but a pleasure to work with. Depending on your budget, Melody has an amazing selection to offer and compared to other property management companies in town, I won't go anywhere else! I have yet to work with a property manager so willing to go out of their way to help than with Melody! Thank you Melody and West USA!

I rented a furnished "luxury" 3bd condo through Tim Allen at West USA Realty. I got the impression…read morethat Tim is a nice and reasonable guy whenever I was able to get in touch with him (we even got a small rent credit for all the trouble), but the communication was consistently godawful. Text, email, phone, work orders; literally every time I had to contact this company (from begging for the lease contract to getting clarity on the security deposit) I needed to follow up at least once to move things forward. I originally wrote this review to detail each point of communication (like 8-10 distinct threads) and how it was a consistent cycle of unnecessary stress followed by empty apologies. I've already shared most of that feedback privately and don't want to push the character limit on this review. Most memorable for me was that, despite asking several times during the two weeks leading up to move-in, I wasn't provided with the lockbox code, wifi info, or much of anything at all. I finally got this info around 10 AM *on move-in day* after speaking to Jacquie Kellogg, who was terse and asked me "Do you have Tim's number?" before telling me she'd call me back. Tim sent me the info. Jacquie never offered any apology. $4500 per month--that is fruit basket on the doorstep territory when the realtor commits a move-in gaffe such as this. Another calamity was when the fridge broke. The handyman came and he just had to mention that he used to work with Tim years ago but that he stopped because his invoices would mysteriously go unanswered for months. I felt like I was in one of those Goosebumps books where they find out who the villain is in the most cliche way possible. I came out to Flagstaff intending to buy a vacation home, pre-approval letter in hand. Based on my experience as a renter, I became cynical about the prospect of working with a property manager. I thought paying a premium would guarantee me a certain standard of service but I truly believe that working at West USA is viewed as a clock-in/clock-out job where it's totally fine if emails from June are getting answered in August. My eyes water when I have to admit how much I paid to join the backlog.

Like another person said, once the lease is signed, the facade of a friendly realtor quickly fades…read moreaway. They are reluctant to fix issues, rude, and try to charge you fees that were never agreed to in the lease. Avoid this company like the plague.

We were told we had to tour homes before they would process applications for which we were charged…read more$50 each for me and my spouse. We toured two homes yesterday and because they made a call to an owner to ask a question they now say they had to process our application and will not refund the $100 charged us. They had previously said if we didn't rent from them we would receive a refund. Would not recommend doing business with them.

I highly recommend Katie McGee to sell your property. She is such a great advocate and I trusted…read moreher completely to represent us. I felt at ease and she is very intuitive. I'm so thankful to have found her!!!

They were called repeatedly to make repairs and never follow up. And when they finally did they…read moregave my gf #s to call to schedule her own repairs. Isn't that the job of property management?!?!?! Too many repairs to list and my gf fears retribution so I'm being purposely vague, but these people want rent on time but can care less to fix issues in their properties.

Lisa is a great agent! I'm leasing a home (actually, half of a duplex). Our sprinkler system…read moresprang a leak. Lisa arranged for everything! Working with Lisa has been great.

This company hired my small family owned business to come out and do work on one of their rental…read moreproperties. They really take care of thier clients and thier properties. Thanks UNLIMITED RE PROPERTY MANAGEMENT

They have been terrific and when the occasion has risen have gone above and beyond for me as…read moreproperty owner. They have easy online payment/accounting systems. The rental forms they used are standardized AZ rental agreements (nothing unique), that said... I encourage all renters to understand their rental agreement with ANY property management company, the agreement is simply in place so all parties understand the terms... I found they are great to work with, professional and responsive!

These scammers are flat-out liars; incompetent and schisters. Their business is a disgrace to the…read moreamazing community that Flagstaff is and represents. Screw these people. James Roberts in particular - he agreed verbally and in writing to fix so so many things before moving in. Barely fixed anything at all after several months, agreed that one month rent didn't have to be paid while they were "working on things" then after two more months when nothing else was fixed got upset that rent might be held again... All we wanted was to pay the agreed upon monthly rental in a house that was supposed to be up to code (it was NOT). So many things wrong with it. These idiots should be ashamed of themselves for pulling this crap. If you care about the place you rent and don't want to hassle with a negligent property mgmt company DO NOT RENT with these fools.

Mike and his team are awesome!! We have been renting through him for 2 years and they have been…read morehelpful and addressed all issues we have had in a timely professional fashion

Avoid at all costs. They target and harass, even bending the rules to be punitive…read more Before we even moved in they gave us a final warning about what we planted in our front bed when they were already grandfathered into the landscaping plan that they had on file and thus we're not a violation at all. Punitive. What's more? We'd gotten the final warning before we even took ownership of the home and never got a first warning at all. Later, they gave us a warning because we had a weed pop up. I went out and picked it and then my wife went into labor a few days later. My wife nearly died in childbirth so we were in the hospital for 7 days. While we were in the hospital, they drove by, took pictures of our house which had new weeds (it was rainy that week) and fined us for not addressing the weeds they had seen two weeks prior. We'd fixed the original weeds but they are heartless monsters who get off on stuff like this. This is the sort of overzealous parasite that Sterling Real Estate is.

Dwell has 100% changed how I view property management. From my first conversation, they have been…read moreprofessional, communicative and excellent at what they do. The on boarding process was incredibly streamlined, making it very easy to list our house with them. They gave design tips, coordinated amazing photos, cleaning, linens, additional maintenance, and created all of the third-party listings without us having to micromanage anything. When there's an issue with the property, they are quick to respond. We had a furnace issue over a weekend and they went out to the property multiple times to meet with vendors and rectify the situation quickly. They juggle owner priorities and guest experience with grace - I appreciate that they can see things from both points of view and are able to work with both sides simultaneously. If we had 10 more investments in Flagstaff, we would list all 10 homes with them without blinking. In the same vein, if I was looking to take a trip to Flag, I would absolutely book through them. 10/10 recommend!

We are homeowners who work with Dwell and they are truly a 5 Star service. Kyle goes above and…read morebeyond to make sure the guests are happy and have everything they need. He will go over immediately any time there is an issue. We are so fortunate to have found Dwell. We couldn't manage our property without them! They also put their extra special touch on every amenity. Dwell is truly a gem.

Melanie is dismissive, rude, and disrespectful to the homeowners she is supposed to support. She…read moreuses inflammatory language and is incredibly unprofessional in her communication with homeowners. If I had known how negligent this HOA was or how it has mismanaged funds payed by the homeowners, I never would have purchased my home. Run far away from this HOA and anything to do with Melanie.

Melanie Lashlee is the HOA Manager of our small community in the Happy Jack area. Telephoned her to…read morediscuss an issue I was having and received a very abrupt attitude. She made me feel so defensive that after a brief back-and-forth I quickly ended the call! If she had tried to be compassionate and friendly I would not have such an awful opinion of her and the company she represents.