Excellent service! Everyone was friendly and competent…read more They did a great job on the repairs! The quality of the body work and painting is top notch. I spread the word to family, friends, and neighbors, that this is the place to go if you need auto body work done.

I feel compelled to leave this review based on the interaction I witnessed involving my sister…read moretoday. Unfortunately, our experience with Chris and especially Mike was extremely disappointing and unprofessional. My sister's car had been at their shop for approximately two weeks as part of an insurance claim. Initially, Chris and Mike were helpful, kind, and respectful. However, that attitude seemed to completely change once the insurance company paid them. Today, Mike spoke to and treated my sister in a way that was completely unacceptable. The vehicle was ultimately picked up with the camera still unrepaired, despite being part of the reason it was there. What bothered me even more was hearing Christianity brought into the conversation while my sister was being treated with such disrespect. Claiming Christian values means very little when your actions toward a customer demonstrate otherwise. As a business owner myself, I understand that problems and disagreements happen. What matters is how you communicate with and treat your customers when they do. I have advised my sister to file a complaint with the BBB and to contact her insurance company regarding this experience and request that they reconsider referring customers to this shop. For anyone considering bringing their vehicle here, I would strongly recommend looking elsewhere. Our experience changed drastically from the beginning to the end, and unfortunately, the way my sister was treated today overshadowed any positive interaction we initially had. If you are looking for an alternative, we have had a WONDERFUL experience with Agape and would recommend them instead.

Crash champions best car repair shop in town. Alyssa what's amazing. Recommend crash champions to…read moreanyone who needs car repairs. Thank you crash champions for everything

From my very first meeting with the estimator, I knew I was in good hands. Before I even dropped…read moreoff my GMC truck, I met with the manager, Kat, and we sat down to go over every detail of the repair process. She took the time to explain the scope of work, timeline, and what to expect, which gave me a lot of confidence going into the repair. I dropped my truck off Monday morning, and throughout the week the team stayed in touch with me daily as we worked through a few small issues that came up. That level of communication is incredibly rare these days, and it made the entire process stress-free. Just as promised, my truck was ready on Friday, and the results are phenomenal. The body and paint work look fantastic, they gave me a great deal on a new windshield, and they even worked with the dealership to source OEM parts. Everything turned out exactly as I had hoped. It's not often you find a business that delivers this level of craftsmanship, professionalism, and communication. Huge thanks to Kat and the entire team at Crash Champions Murrieta. I wouldn't hesitate to recommend them to anyone needing collision repair.

Wonderful business and an even better group of people working here. There were a few snags in the…read moreprocess (none of which was the shops fault-it was the parts they got in) However they all did everything possible to make sure I got my car back when I needed it. The manager, Efren, personally saw to it that zero time was wasted when the part came in. I went through my insurance GEICO and they made sure a rental car was waiting on me when I dropped my car off to be fixed. Easy and seamless. Everyone here is so kind as well. Thank you all for taking such good care of my car.

Thank you Angel and Amanda! Only place I will go for any body shop repairs from now on. They helped…read moreme out the same day and made my car look brand new. Thank you for your help!

My neighbor tore up her spoiler on her Brand new car. From a garage door incident…read more AAA referred her to Gerber. They immediately took her in & her car was back the next day with all new part & looks perfect. Thank you Gerber for your service. Keep up the good work......

Jason was great! Highly communicative throughout the process and the repairs were completed…read morepromptly.

Crash Champions were great! Very responsive, kept me up to date and the repairs were done faster…read morethan expected! I did have to bring my car back for an additional fix, but that was due to insurance approvals and things. They were amazing at getting things resolved fast and conveniently for me!!

Crash Champions attempted to repair my car instead of recognizing that it should have been declared…read morea total loss from the very first visit. They kept bringing me back to the shop for three months, only for the insurance company to ultimately deem the vehicle unsafe to drive and a total loss. I took the car to Crash Champions a second time, following the insurance company's instructions, to give them an opportunity to correct their mistake two months into this ordeal. Instead of fixing the problem, the shop attempted to conceal what had become an irreparable issue. During this attempt, my service writer called to update me, and I asked directly if I'd be satisfied with the work this time. Her response was that if I didn't like it, I could just bring the car back in. That shouldn't be the standard. Repairs should be done right the first time. Getting basic updates was a struggle the entire time. I'd call and be told the person I needed was in a meeting or at lunch, with hours passing and no callback. Twice I drove to the shop in person just to check on the status. What's worse, they tried to give the car back to me multiple times when it wasn't even safe to drive, putting myself and my family at risk. It was clear their team wasn't capable of handling this level of repair, and each "fix" was more of a band-aid than a real repair. After the third failed attempt, the manager, Ray, called to apologize. Instead of taking responsibility, he blamed the service writer, calling her "too green," despite the fact that she wasn't the one doing the actual bodywork or paint. He then offered to repair the car again and personally cover my rental and repair costs, basically asking to handle it outside of insurance. I declined. This experience was exhausting from start to finish. Crash Champions seems built around quick, low-cost patches instead of proper repairs or evaluations, and in my case their negligence cost me months of my time, immeasurable stress, and potentially worse had I not taken my car elsewhere for a second opinion and found out the vehicle was unsafe.

excellent communication. Always kept me informed even regarding car parts coming from Italy…read more Great job matching bumper paint. Robert L is amazing.

I had an appointment for glass replacement at my home this morning from 8am-12 noon from the…read moreMenifee, CA shop. They apparently run the services through the Huntington Beach shop. I didn't hear a knock, doorbell, call or text or even an email so when it turned 12 noon, I called the corporate office and the guy on the phone said he's would call the shop to call me. The shop runs all calls through the Huntington Beach office. A woman with a slight accent reached out (I didn't catch her name) and said that my appointment was rescheduled. I told her that I didn't even get a notice that my appointment was moved or it wouldn't be possible today. She proceeded to tell me that the glass was not going to be available until Monday so that's why the man on the phone said 9/1 would be ok. I asked her "what man" and she said don't you have a man or a husband at your home? And I told her that the only person picking up the phone would be me. I do have a husband but he left for work at 7am so there would be no way he would pick up a call. Then she started telling me that the reason it was rescheduled was because the person on the phone said he's an uber driver and needs the car asap. I told her that I'm not an uber driver and don't have any call records of her calling me from this number. She was completely flabbergasted and said omg and hung up the phone. I was trying to tell her that my appointment was canceled for no reason and I've been up since 6:30 and not going anywhere knowing my time slot was between 8-12. She kept talking over me and wouldn't let me explain. My feeling is that the shop, whether it was her or someone else in the shop got the information mixed up and mixed the clients up between myself and another person. At no point did she apologize for the inconvenience but doubled down that I was completely wrong. What a great way to treat customers.

The staff was knowledgeable and kept me up to date. The…read morerepair was done through my insurance after an accident. The repair was done right with reviews taken after inspection steps.

Susan is the best she is one of a kind, she's patient, fast response to all the questions day at…read morenight. I'll definitely bring my car back over here again. My mercedes benz sprinter van was fixed, right i appreciate the work you guys everythingn working great

Fix Auto was wonderful!!! I've never been in an accident before and they made the process SO…read moresmooth. The staff was friendly, understanding and helpful. They communicated with insurance on my behalf, organized my rental, and provided frequent updates. They did great work and were SO fast getting my car back to me. I highly recommend!!

Great experience with Fix Auto! They got us in quick, fast turnaround on repairs. Went above and…read morebeyond from a service perspective. They are our new body shop, no question