Terrible customer service. We rented a small unit to store some dorm room furniture over the summer. We told them how long we would be renting, and even the exact date that we'd be moving our items out, but we were told we would need to call them the month before we moved out. It is impossible to get ahold of an actual person when you call, but we somehow eventually got to talk to a human being and were told we actually needed to email them in order to cancel. Even after we did that they kept sending us invoices asking for more money! Even though we had called, emailed and moved our things out of the unit. No one there seems to know what is going on when you call. The rental unit was adequate and seems to be reasonably secure, but we will NOT be returning next summer, we will find another rental place. It is too hard to get help or talk to a staff person. read more

They steal your stuff, find somewhere else to store your valuables or they will be gone without notice

Only open Monday thru Friday. I called and was told I could rent a unit online. That would be great HOWEVER, it is required that customers use disc style locks on units and that they sell them on-site. Ok? How do I do that? Or do I now have to go to Walmart to find a disc style lock before I can conveniently rent online? GO ELSEWHERE!! read more

Safe storage facility, awful service when it counted: I had a storage unit here for 3.5 years. The only contact during those years was when I was making payments. While there was not much service to be done, they were always friendly when I went in to make payments. After about a year I started doing online payments. When it came time for me to move out I wasn't sure how to terminate my contract, so I reached out to ask. I left a voicemail three months before I needed to move out with no response. Two months out I left another voicemail and sent a comment form to them via their website. One month prior I left another voicemail and another comment form, this time saying that I have reached out multiple times with no response and that I will be discontinuing contract effective the end of the month. Come the next month, I get a call saying that I've missed a payment and I explained that I tried reaching them for three months asking how to terminate my contract and that the unit is empty. The man became extremely rude saying that they had received no such contact from me and that I need to pay the months rent and late fee. He began using excuses such as "what if the telephone lines were out?", "what if you called the wrong number?" and "what if you were on the wrong website?" Keep in mind that this is the same website I use to make payments every month and number programmed in my phone for years. At one point in time, he raised his voice at me saying that I was not telling the truth and it was my fault that I didn't get ahold of them and that I need to pay that months rent and late fee. I told him that that I have been a loyal customer for over 3 years and that this is not the best way to handle this situation on the last month. I wasn't getting anywhere with him because he was so dead set that I was lying, so I paid the amount. One day later he called back saying that he looked into their website and realized that they had not been receiving comment forms from anyone for months, not just me. Still not sure about the missing voicemails, but I left three for sure. He did not apologize and did not offer to reimburse me. This was the absolute worst service I have ever had from any company and I am appalled that this man spoke to and accused me the way he did over something that was so simple and ended up being a technical issue on their behalf. read more

I have the smallest storage unit possible. My rent went up more than double with no notice. Even though I prepaid, I have a late fee because the rent was increased. I have paid less than the new rent for the largest unit possible at other storage facilities. Crooks. Do your research. read more