We rented two rooms (both King suites), and both were perfect. Very clean, incredibly spacious, and…read morewell appointed. Comfy mattress (on the firmer side and supportive). The layout of the room was ideal (especially the desk being in the center provided a hint of separation between the bed and the couch area, but just "lived"/worked really well). The staff at check in and when I needed to alter our reservations were all professional, courteous, and extremely helpful. And the staff member managing the breakfast area was incredibly thoughtful (cautioning me where she was mopping up a spill); breakfast was delicious (cheese omelets with crispy bacon and toast were my favorites, but the waffle station looked amazing, as well as the oatmeal, yogurt, array of cereal choices and juices and coffee station....for a self-serve breakfast, it was top notch!). We will definitely stay at the Hampton Inn & Suites in Burleson whenever we are in town again. Felt comfortable and safe here day and night!

Hubby's birthday weekend and he got us a suite to celebrate. He was quickly greeted and checked in…read more There was plenty of parking and the lot was lit up well. The hallway and stairs have extra padding to reduce hallway noise. We didn't hear any doors opening or closing either. We saw teenagers in the lobby and saw some in the hallway so we expected to hear them but we didn't when the door was closed. That was really nice! The room was large and spacious. It was very clean. There was a sink, fridge, and microwave that have been kept very clean. The couch and chair were clean as well. When we used the blue light, we didn't see any old stains at all! There was plenty of space to store our items and the tables and bathroom was clean. The bed was clean and comfortable. We will keep this hotel in mind for future visits.

The room did not have any utensils, plates or bowls stocked. It was not my favorite Home2 suites…read more But in general this is my favorite place to stay when I travel.

Tons of hair EVERYWHERE!! Long hairs, curly hairs, short hairs !! Super gross. Soon as I went to…read morethe bed, there were long hairs on top and inside the blanket. The breakfast was pretty much the same everyday which was something that was also unfortunate because there were limited basic options. Washer didn't fill up with enough water so my clothes were medium clean. The benefits of staying here was the kitchen and provided portable stove as well as 2 of the front desk staff which were very helpful. Other than that, the experience was just ok

A decent hotel. I agree it needs to be upgraded, but at least my room is clean and comfy…read more Breakfast is very basic but good. It has eggs, meat, potatoes, and an assortment of cereal, yogurt, bread...etc. It also has a waffle machine. Coffee is not freshly brewed...it is from a Nescafe machine. Orange juice was not working on our last day. The staff is very friendly, especially the lady during the afternoon and night shift. I paid ahead, and for $90 a night for a double room, I am happy with that.

The room smelled like someone threw up in it. The carpet was nasty. They offered to try and…read more find a better room but we decided not to stay there. They refused to refund my card and charged me extra for incidentals. This is a franchise runned by foreigner who I feel ripped me off.

Came in late and left early, but the room was good and the staff was friendly…read more Hubby said the breakfast was nicer than some other Fairfield's we have stayed in, so considering that a plus. We didn't have time to check out the fitness room, so can't speak to that.

We checked in late and the next morning we woke up to bed bugs crawling on our pillow. Packed up…read moreour stuff and took it out to the lobby. We're told no other rooms available and had to wait for another room. After a few hours we're given another room and then the second room the air vent was so dirty and smelled like mold and mildew. Kept sneezing and coughing from it. So we slept with the air off so the room was hot. Have stayed here before and enjoyed stay but it has gone down hill. Will never be back.

(Whoever left my bill, left it in the hall on the floor with all my personal information. Could've…read morekept it if it couldn't go under the door.) Front desk staff is very warm & welcoming. Most affordable pricing in area and LQ has always been my go-to hotel brand. Microwave & Fridge in room. The only downsides are: They're still not doing the breakfast, the shower curtain needed replacing, and the furniture is old. The sofa in my room looked too disgusting to even touch and the bed felt like they placed a bunch of covers under the sheet to alleviate the "sinking" feeling. (Could be a quality thing because the LQ in LA had the same sorry bed.) I booked the room to lounge around and relax but the bed too uncomfortable to lay in all day. I'd book again though just not first option. I recognize my discomforts are probably a "chain" issue so I only took 1 star ;)

Staff really nice and friendly but not the cleanest found a decent amount of little bugs and…read morespiders in our room.

This hotel has incredibly shady business practices. I made a reservation in December for one night…read morein June as we are seeing a concert in town. The reservation was secured with ING credit card. On March 24, 2026, I randomly receive an email that my reservation has been canceled. I contact the hotel within minutes of receiving the email and after waiting on hold, the agents "colleagues" indicate that the deposit did not go through. The credit card asserts that it was never charged. I never received any communication about there being any issue or to resolve any problem. What is no surprise to anyone, the hotel could not reinstate the reservation, even though the exact same room is still available. Why is this no surprise? Because the room prices have gone up 20% since I made the reservation. If this is how Holiday Inn treats veterans, I'll never use their properties again and I've made a complaint to the Better Business Bureau. If you need security in your room reservations without predatory business practices, go somewhere else.

After check in I arrived on my floor and smelled a strong mildew odor. Seems it was coming from the…read morecarpets. I gave it a couple of hours, went back to express my concerns to female agent. While talking to her the General Manager, Max Parcells, came out of his office, was very hostile and abusive. At this point I am looking at the female agent, who was unconcerned. I kept my cool, though I have never been treated this way before. He even threaten to have us removed from the premises. I turned around, calmly walked out of the building, in fear of retaliation. I found another hotel across the street. I was visibly shaken and upset. I got a great rate and started earning points right away. Max refused any refund on my 5 nights, so I went to my bank and disputed the charge in order to get my money back. I will provide reviews on other sites hoping to help others avoid the treatment I received. In regards to Mr. Parcells' response, which was provided via another platform, I would like to stress that no threats were made by us. After this incident I researched reviews of this property and discovered many instances of similar treatment by Mr. Parcells towards customers from approximately the past three years. In many of the instances, the customers "went next door" to find alternate lodging. I also do not appreciate your threat regarding possible termination of my husband's IHG One Rewards account. This is exactly how you responded when I complained about the smell. Just for information, the $50 hold was NOT disputed. The dispute and reversal was for the original $368 which had already been charged to our account and which we were told would not be refunded, even though we were only there for approximately 3 hours.

This was an absolutely TERRIBLE experience. We came expecting a NICE hotel room, but we're greeted…read morewith absolute horror. First of all, there were ROACHES EVERYWHERE, from the second we walked in *bam, bam, bam* roach, roach, roach, on the ceiling, on the walls, on the furniture. We were completely mortified. The only REMOTELY clean space was the bed, and even then we were scared of finding roaches in the sheets. Second of all, there was BROKEN GLASS in the nightstand! This was NOT accounted for during servicing. ABSOLUTELY ATROCIOUS 0/10 NEVER COMING BACK.

We checked-in around midnight and the process was easy. Their setup is they have a window like…read moredrive thru where you have to tell them your info, they do not allow people immediately to go inside so you require to stay outside until they got your card then you will be asked to get in. We got our room, it was a superior king room. We were so tired and just want to relax, but as a habit we check everything from bed to toilet. The bed was a disaster, at first glance you will see that it was a good looking white then when you looked at it there's yellow stain from bed sheet to the pillow case. Then the towel in the toilet was a fighting color of white and stain. We went to the lobby and ask for new sheet but they offer a new room. The new room have a better sheet but the comforter have a small yellow stain and the refrigerator was not cleaned fully. And I would like to add the smell of the carpet in the hallway, I was glad that the room have a hard floor so it lessen the smell. It was a rough night that supposed to be just a rest it ends up with stress. We were supposed to stay for two nights but we left the day after our checked-in. Note that when you call to your (their) call center you do not have any option to get refund unless you talk to the lobbyist of the hotel. Internet was good - I think that's what I can just say good.

BUGS BUGS BUGS!! If i could rate zero i would. Literally stepped 2 feet into the room and before…read morethe door could even close - one was crawling around it. I shook it off to turn around to AN INFESTATION!!!!! They came out of the sinks, mirrors, floors, beds. I'm usually one to shrug off a little bug here and there but i could not contain my screams as i absolutely ran out of the room. How there were even so many cars in the parking lot and so many people in rooms was baffling. Guy up front was nice i suppose offering another "clean" room (would not take a chance) then a refund, though have yet to receive. He didn't seem too alarmed even though we were all pretty shook up about it. Disgusting. How is this place still open? Even the smell walking in and to the room was musty, smelt like cat piss and mold. Wish i could have got pictures of the AMOUNT OF BUGS in this room but it was so covered we could not be in there for a second longer. Tear this place down.

BEDBUGS!!! I moved 2 different rooms this evening and both rooms COVERED in bugs. I'm not…read moreexaggerating when I say covered like floor to ceiling. I have bites all over me for being in a room for 10 mins.

Our family had our annual family reunion here at Jellystone in Burleson once again. This was the…read morefourth year in a row to have it here. The accommodations were clean, amazing large rooms and comfy beds! Our a/c was fantastic and did a great job keeping the room cold, even in the heat of the day. The park offers so many fun activities that the kids never get bored! We always stay an extra day so that we can spend quality time with the kids and try to do as many of the activities as possible. This year they had two new attractions - the snowless snowboarding and I can't remember the name of the other one, but they were awesome! They also have employees who specialize in helping organize large groups with their accommodations. We have had the same person helping our family for going on 5 years now. Her name is Darla and she is our "hero" when it comes to Jellystone! Honestly, she is the reason we always vote to come back year after year. At the previous place that we held our reunion for over 15 years, they sold and we became just a number to them. Darla has treated us as family from day one. Always so thorough and pays such close attention to details. Jellystone sure has a secret gem with her! We will be back in 2027 for another memory making weekend! Thanks Jellystone!

Absolutely -- and honestly, naming the manager makes the review feel more accountable without…read moresounding messy. Here's the revised version: We recently stayed at North Texas Jellystone for two nights to celebrate mine and my 9-year-old's birthdays. The room itself was nice and clean, but since it was a warm Thursday, the AC struggled to cool the room as much as we would have liked. In the middle of summer, I would definitely recommend bringing a fan just in case. Unfortunately, our planned waterpark day was rained out, and the waterpark was closed the next day. Since this trip was a big deal for our family and something we had saved up for, we decided to rent a golf cart on Friday so the kids would still have something fun to do instead of being stuck in the room all day. When we picked up the golf cart, it already looked rough and had visible damage. My husband even joked about it with the employee who gave us the keys, and the employee acknowledged that the damage had already been documented. On Saturday, we returned the golf cart before noon and went to the park to try to enjoy our last day. About an hour later, I received a call from Andrea, the manager, saying the golf cart had been returned damaged and asking me to call her back. I tried calling her back multiple times, but it went straight to voicemail. Before I was ever able to speak with her, Jellystone charged me $750. At that point, we had to pack up our kids and leave the park early to get it handled, which completely cut our birthday celebration short. Thankfully, the employee who had checked the golf cart out to us vouched for us, and Andrea said the charge would be refunded. However, she did not offer an apology or anything to make the situation right, even though we had been charged a large amount of money without anyone speaking to us first. We were really disappointed with how the situation was handled, especially by management. For a family like ours, this trip was not cheap and was something we saved for, so having $750 charged without warning was extremely stressful. My biggest advice to anyone staying here is to take pictures of everything: your room, your golf cart, and anything you rent or use. Unfortunately, based on our experience, you may be charged for damage you did not cause if you do not have proof.

They charge you $50 deposit immediately. They say they will return when you check out. When you do…read morethey say it might take 48 hours to return. Total scam. Never heard of a hotel deposit. Stay far awY!!

The front desk clerk said that I could use points to book the room since the app wouldn't allow me…read moreto book for that night because I got in so late. Turns out that was a lie and they charged my card instead. The noise from the partying was beyond loud and the weed smell was so strong I called the front desk and said I would be leaving instead of staying. Turns out the front desk guy who lied at being able to book with points didn't take any notes either so that's not surprising but now they refuse to issue a refund.