Amazing staff that obviously cares very much about their customers and our pets. I've had nothing…read morebut great experiences here. They take great care of my dog and the bills are half what I was paying at our last vet.

I unfortunately had to bring my beloved dog in to be put to sleep. I was left sitting in the…read morewaiting room crying while they laughed and carried on oblivious of how insensitive they were being. Then taken to a room and the "manager" Whitney came in and began to make excuses for their behavior and stated that she must keep her composure to do this job. She can't get upset about every animal. Well I personally don't want to be at a place where the staff can't be bothered to have any sympathy for me or my pet. The Vet that came in (not sure of her name by not Dr. Esposito) was very kind and compassionate to us. The rest of them could take a lesson from her. I'm not asking for anyone to cry but to be mindful of the circumstances of people around them and show some respect for those of us that are grieving and upset. It was a very cold experience. We will not be back here.

very qualified vet…read more Dr. Faust is extremely competent and helps you understand what is going on with your pet. Explains things very well,

I have been so extremely impressed with this hospital, there is not enough I can say to push that…read morepoint home. I have worked in the Vet field for many years, and my animals are family. Dr Fouts is knowledgeable and caring with my pets. I have been through some very rough times with them such as a difficult euthanasia and a pet with a chronic illness and they have made the experience wonderful. The front desk staff are rockstars and know me by name when I come in. They are friendly and engaging. I have interacted with Dr Hopping, although she has not seen my animals, and she seems great as well. The hospital is beautiful and clean. If I need a medication or food they look into ordering it for me. Their prices are reasonable. My pets actually enjoy coming here, as do I. Calls and lab results are returned promptly and appointments are easy to obtain. They do some neat adoption events and open houses through out the year, so keep an eye out for those. I really could go on and on, but you have to see for yourself. If you want the best care for your pet, this is your place!

We absolutely love this place. Dr. Lewis is the best. Rudy got kind and loving care. Dr. Lewis so…read moreexpert in this field that we got the very best advice on our treatment options for our dog's oral melanoma. I'm so grateful that we found this place and doctor Lewis. I would highly recommend anyone to go there!

My dog, Karen, was diagnosed with a soft tissue carcinoma in her bladder last Sept. We chose a…read more"closer" oncology center to my current place of employment for convenience. My experience was extremely lacking. She had one round of IV chemotherapy and her side effects were the worst she could possibly have. There was no communication with her oncologist, despite multiple attempts regarding her reaction. After a month of still not speaking with him. I decided not to proceed with chemo at that time and work under the care of her primary veterinarian. Karen did extremely well on oral medications to slow her tumor growth, for around 7 months. Recently, I noticed blood return in her urine and knew it was time for a recheck. This time, I chose my specialist by word of mouth. Veterinary Oncology and Referral came highly recommended by friends with a cancer pup and by Karen's primary Veterinarian. After my initial appointment, I could understand why. Instead of feeling talked at, we had a conversation about Karen's condition. Both Doctors and staff were friendly, informative, and professional. I opted to try a lower dose chemotherapy. I appreciated the fact I was given multiple OPTIONS than an aggressive IV chemotherapy since my girl wasn't given any at the previous center. Although my dog's tumor is inoperable and recovery is not expected, her quality of life is extremely important to me. I want her to live comfortably with what time we have left. I truly believe my concerns were addressed, and care was given with my girl. Highly satisfied and highly recommend.

Our cats always get the best treatment at Companion Animal Medical Centre. Dr. Steffen and her…read morestaff are fantastic and really care about the animals.

I had a very troubling experience with Dr. Gwendolyn Steffen and her clinic, and I want to share my…read morestory to help others make an informed decision. This was my first experience with a veterinarian, as Reese is my first dog, and it has been nothing short of disappointing. The issues began on around October 2023, when I arrived to drop off a fecal matter sample for Reese at the time Dr. Steffen had instructed. Despite it being business hours, she wasn't there. Just as I was leaving - she arrived, she made an offhand comment, "Of course, someone showed up as soon as I left." After a lengthy conversation about music, she mentioned that the computer system was down and told me not to worry about the fees. However, when I tried to schedule another appointment later, I was informed that I had an outstanding balance with late fees and interest, which I had never been told about. Despite updating my address multiple times, I never received a bill. Things took a turn for the worse during my visit on October 23, 2024. I brought Reese in for a sick exam, and Dr. Steffen recommended sedating her, which I agreed to. The appointment was at 11:15 AM, but Reese wasn't seen until just before 1:00 PM, leaving me waiting for over two hours without any updates. After the sedation, I was hit with a significant bill for services I never authorized, including laser and ozone treatments. When I voiced my concerns, Dr. Steffen was dismissive. It was especially alarming to see Reese leave the clinic in worse condition than when we arrived--she was walking on her back legs in a strange manner and had her tail tucked between her legs. The billing issues were compounded by Dr. Steffen's refusal to correct inaccuracies in Reese's medical records. She falsely documented that I had requested pain management for Reese, which I never did, and added condescending comments about me being a "financial loss" to the clinic, even suggesting I was seeking free services. This was simply untrue, as I have always paid for any services rendered. When I asked for these inaccuracies to be corrected, she refused. Throughout my time dealing with this clinic, I also experienced multiple instances of microaggressions and blatant racism. The most egregious was when Dr. Steffen asked me if I had been assaulted in the face because of the size of my lips--a deeply inappropriate and offensive comment. Additionally, when she prescribed pain medication for Reese, she repeatedly emphasized that it was "canine pain medicine." I don't understand why this would even need to be clarified at a vet's office; it felt like another condescending assumption about my knowledge. Additionally, Dr. Steffen frequently brought up her Black boyfriend in conversations, which came across as performative rather than relevant to Reese's care. On top of these concerns, I overheard staff talking negatively about Reese when they thought I couldn't hear. It contributed to an overall atmosphere of unprofessionalism and disrespect. Dr. Steffen would often mention that all of my calls were recorded whenever an issue arose, but when there was a dispute about something she said, she never referenced these recordings when it turned out she was incorrect. To address these issues formally, I have submitted a complaint to the Ohio Veterinary Medical Licensing Board. I strongly urge anyone considering this clinic to read all the one-star reviews on Google carefully--they are consistent with my experience and paint a concerning picture. This clinic's practices fall far short of the standard of care that pet owners deserve. I hope sharing my experience helps others avoid the same issues I encountered.

Last year, our family went through the horrible experience of losing one of our beloved canine…read moremembers to cancer. After our primary care vet referred us to one of the local "factory" specialists (you know the ones where the first thing they do is take your pet away from you for their exam) and they suggested $1000s worth of tests just to find out what type of cancer she had; we were fortunate enough to find Dr. Harris and her staff. She was (sometimes painfully) straightforward with us about our girl's status and prognosis. She was always positive and optimistic. She listened to us and talked to us like the intelligent adults we are. She also laid out the treatment plan and all the contingencies. Most importantly she gave us six months with our girl that the other vets, and all the online advise, said was improbable. And our dog was in good spirits right up to her last week. When the fateful day came she and her staff were as caring, understanding, supportive and sympathetic as anyone could ask for. Although I hope we never need her again, I would not go anywhere else. P.S. While we were willing to spend almost any amount asked, Dr. Harris always gave us all the options when it came to costs and treatments. We ended up spending less for all the services Dr. Harris provided than the other vet had quoted us for just the initial tests.

I love Golden Retreivers but they are prone to cancer-- Dr. Harris has treated 3 of my fur babies…read moreand I think she has probably forgotten more about cancer treatment than others in the area have in their brain bank! I think the highest compliment you can pay a caregiver is to trust the care of your beloved pet to them, I trust Dr. Cheryl Harris--she is amazing!

Adopted our pup from LFAW last month after we saw a segment on Fox 19 morning news…read more The league, located in Batavia near the airport, is a no kill shelter. Often times pups come from kill shelters to the league for a second chance. We specifically had one puppy in mind after seeing him on the news. When we arrived, the nice ladies at the desk let us know that he was still available! They did a wonderful job entertaining my little one while we waited to meet him. Your own personal advocate meets you to take you to the kennels. The whole shelter is very clean and bright. You go into a holding room and peek into the kennels. Each kennel has a bed and a toy along with identifying information. If you see a dog you like, you're taken to another room where the pup is brought to you. If all is well, you have the option of putting down a 24 hour hold with no down payment. We took advantage of this so we could go home and get a crate/food/bowls/toys. It's a really nice option to have! We ended up not even waiting 24 hours before we came back to pick him up. He was neutered a few days prior. We also received medicine that he needed for various reasons. All included in the $200 puppy price. Grown dogs are $150. You can also adopt cats/kittens here as well. Included in the price is a vet visit after a month. Your puppy will received rabies and distemper if Old enough at the time. We also received a leash, collar and bag of food included. On the second vet visit, we received another dose of necessary medicine at no additional cost. I highly recommend LFAW for your pet adoptions!

Would recommend LFAW with all my heart. They were so helpful in the adoption process. Dahlia has…read morebeen an amazing addition to our family for 3 months now. I also like the vet clinic attached with to the league with cheaper options for taking care of your vet needs.

Can say enough good things about this place and the owners...the people that work there are all…read moreamazing.

I have nothing but good things to say at Suite Paws. We've boarded our 2 dogs there several times…read more They have family suites so they can both stay together which is huge for us. One of our pups has a severe phobia of nail trimming and we picked him up and his nails were nice and trimmed and we didn't even request it. The entire staff seems to love our pups which gives us piece of mind when we are traveling. I can't thank them enough!

OMG, I love this Vet! She took such great care of my 2 dogs and I earned frequent flier miles for…read morefree! What a bonus. I highly recommend her. I will surely come to her again. www.drbiehl.com