I have taken my two dogs, a basset mix and corgi mix, here since 2010. I love this place and still…read moredrive my dog back to Cincinnati from Pennsylvania for his vet visits. I had taken my pup (who is allergic to the world and kind of broke) to another vet, and I had finally had enough of the craziness. My mom had heard of Milford Animal Hospital from Dr. Clemon's radio show - she had been telling me about some of his talks about allergies in dogs and what not, and I decided to try them for a vet. Our vet is actually Dr. Moore - who is very intelligent, explains things well, and great with the dogs. They are all incredibly knowledgeable here and have been a world of help with my two weird pups (overbites, allergies, and anxiety, oh my!). The staff is all incredibly nice, the place is always clean, and accidents are immediately cleaned up (I say knowingly, my dogs are embarrassing at the vet......I swear). My dogs always come out happy and healthy - they seriously love it here so much. Overall, I have had nothing but good experiences here.

We're been customers here for over 30 years, for 4 cats and 6 dogs, so we are very happy. I…read moredon't have any other Vet experience comparisons except for over 30 years ago. However, I must say that the staff has always been friendly and helpful and kind, and Dr. Clemons and Dr. Wright truly care about animals and have been friendly and kind and helpful too.

Not a pleasant experience for our dog or us. They gave our…read moredog a rabies shot that wasn't needed and that we told them not to give. Mis-read our dog's vax history. Doctor told us not to give our dog a certain brand of food but couldn't or wouldnt give us the fukl specifics as to why. Our dog yelped in pain twice while there.. which she has never done at any other vet. And she continues to be in pain hours after a nail clipping they performed. Confused by the perfect ratings. Not our experience Going back to our regular vet. Avoid!!!

We switched vets this year to Gallardo's on a friend's recommendation and have been very happy with…read morethe care here! Both cats had their annual checkups which went smoothly. One just had a tooth extraction which required pretreatment for an upper respiratory infection. In both cases the staff helped answer questions about care and kept us informed every step of the way. Everyone who works here seems to be kind, thoughtful and good listeners. Highly recommend for your fur babies.

This clinic has been caring for our pets for almost 20 years. Their entire staff is professional…read moreand compassionate. We are grateful to have their group in our neighborhood.

I do not recommend Day Heights after my experience we had with our old dog. We have gone there for…read morefive years previously. My old dog had been seen by them for issues three times in the past 1 1/2 months including vomiting. We called them once our dog started throwing up repeatedly an hour before they closed. They were not helpful at all or empathetic. Our dog died two hours later at med vet. If you can't have compassion for my dog at the end of his life, you won't be treating any of my animals again. I can't believe the experience I had with them for a dog they had seen multiple times in a short period of time. It was basically we don't have time for you or your dying dog we close in an hour.

warm, compassionate vets and staff. when I adopted an older cat, Dr. Emily cared enough to contact…read morethe former vet and get her records so she would know how best to treat based on her history.

Had been taking my girl (dog) there for about 3 years. They had told me that she would at some…read morepoint show symptoms and was predisposed to Cushing's. When she started drinking lots of water and losing weight rapidly, they tested for that (was negative), did an X-ray (also showed nothing alarming, no tumors). Roughly $500 to tell me nothing, advised to take to their friends up the street for ultrasound. Could not get her in there for over two weeks. Her symptoms were getting worse by the day, this wasn't going to wait. Found a place that had a cancellation spot on Thursday, they did the ultrasound and bloodwork, called me 24 hours later and told me to get her to the ER. Turns out she's diabetic and was in ketoacidosis, she would have died if they hadn't found this when they did! She spent the weekend in the ICU and Stepdown at Medvet and Thank Our Heavenly Father, is on the road to recovery with insulin and special diet. Here's the kicker.. When I took her back to Milford for follow up, I asked the vet why they didn't just do the simple pin prick glucose test. They hadn't checked her urine in a year and a half, she exhibited classic symptoms for diabetes and had gone from 48 pounds down to 36 (now 32) in a matter of a few weeks. Her response? "The other vet discussed Cushing's with you so I followed their plan, and it WAS a Friday when you brought her in..". IT WAS A FRIDAY!!! $500 at their practice, $700 at AIM for ultrasound and bloodwork, another $6,000 at Medvet, for what she could have told me with a 5 minute pin prick. my baby could have DIED, and "It was a Friday".. Then she charged me for the follow up visit. Just wow... No critical thinking observed in this series of interactions. Cost me thousands of dollars and could have cost me her life. So incredibly disappointed.

We absolutely love this place. Dr. Lewis is the best. Rudy got kind and loving care. Dr. Lewis so…read moreexpert in this field that we got the very best advice on our treatment options for our dog's oral melanoma. I'm so grateful that we found this place and doctor Lewis. I would highly recommend anyone to go there!

My dog, Karen, was diagnosed with a soft tissue carcinoma in her bladder last Sept. We chose a…read more"closer" oncology center to my current place of employment for convenience. My experience was extremely lacking. She had one round of IV chemotherapy and her side effects were the worst she could possibly have. There was no communication with her oncologist, despite multiple attempts regarding her reaction. After a month of still not speaking with him. I decided not to proceed with chemo at that time and work under the care of her primary veterinarian. Karen did extremely well on oral medications to slow her tumor growth, for around 7 months. Recently, I noticed blood return in her urine and knew it was time for a recheck. This time, I chose my specialist by word of mouth. Veterinary Oncology and Referral came highly recommended by friends with a cancer pup and by Karen's primary Veterinarian. After my initial appointment, I could understand why. Instead of feeling talked at, we had a conversation about Karen's condition. Both Doctors and staff were friendly, informative, and professional. I opted to try a lower dose chemotherapy. I appreciated the fact I was given multiple OPTIONS than an aggressive IV chemotherapy since my girl wasn't given any at the previous center. Although my dog's tumor is inoperable and recovery is not expected, her quality of life is extremely important to me. I want her to live comfortably with what time we have left. I truly believe my concerns were addressed, and care was given with my girl. Highly satisfied and highly recommend.

I wrote another 5 star review of Dr. Steffen and for some reason it(along with 22 others !) hasn't…read moreshown up on this page NOR has it counted towards "her"(notice that is in quotes because the 1 star review was NOT even her! Donna T. accidentally attributed it to the WRONG Vet practice!) Medical center incorrect 1 star review. So, I feel the need to write about a VERY recent experience that I had with Dr. Steffen and our 9year old Basset hound, Lily. About 2 weeks ago I got a phone call from my husband that Lily wasn't acting "right". Now, mind you,I was out of state and had been for over a month! He said she was barely moving around and not eating much. I freaked out and said "well,how long has this been going on (1 day) and did you take her to the vet (no)?" Mind you he called to tell me all of this on his lunch break and I went into a full PANIC. So, I IMMEDIATELY called Dr. Steffen's office told them what was happening and even though they were SWAMPED that day, they got Lily in to be seen WITHIN AN HOUR! Ten minutes after she was seen Dr. Steffen PERSONALLY called me LONG DISTANCE, to let me know what was going on with Lily. Turns out her arthritis was acting up and she was probably suffering from some separation anxiety! Lily had performed an agility course exam with very little problem,her heart,lungs,stomach,etc.were all fine as well! In fact we both agreed that Lily kinda pulled a "Kim Kardashian" as she is quite the diva , lol ! I cannot say enough good things about Dr. Steffen and her staff. They are ALL highly compassionate, professional and personal in their care of your furbabies. I completely trust them with the care of my "pets" and I highly recommend them for others as well!

I had a very troubling experience with Dr. Gwendolyn Steffen and her clinic, and I want to share my…read morestory to help others make an informed decision. This was my first experience with a veterinarian, as Reese is my first dog, and it has been nothing short of disappointing. The issues began on around October 2023, when I arrived to drop off a fecal matter sample for Reese at the time Dr. Steffen had instructed. Despite it being business hours, she wasn't there. Just as I was leaving - she arrived, she made an offhand comment, "Of course, someone showed up as soon as I left." After a lengthy conversation about music, she mentioned that the computer system was down and told me not to worry about the fees. However, when I tried to schedule another appointment later, I was informed that I had an outstanding balance with late fees and interest, which I had never been told about. Despite updating my address multiple times, I never received a bill. Things took a turn for the worse during my visit on October 23, 2024. I brought Reese in for a sick exam, and Dr. Steffen recommended sedating her, which I agreed to. The appointment was at 11:15 AM, but Reese wasn't seen until just before 1:00 PM, leaving me waiting for over two hours without any updates. After the sedation, I was hit with a significant bill for services I never authorized, including laser and ozone treatments. When I voiced my concerns, Dr. Steffen was dismissive. It was especially alarming to see Reese leave the clinic in worse condition than when we arrived--she was walking on her back legs in a strange manner and had her tail tucked between her legs. The billing issues were compounded by Dr. Steffen's refusal to correct inaccuracies in Reese's medical records. She falsely documented that I had requested pain management for Reese, which I never did, and added condescending comments about me being a "financial loss" to the clinic, even suggesting I was seeking free services. This was simply untrue, as I have always paid for any services rendered. When I asked for these inaccuracies to be corrected, she refused. Throughout my time dealing with this clinic, I also experienced multiple instances of microaggressions and blatant racism. The most egregious was when Dr. Steffen asked me if I had been assaulted in the face because of the size of my lips--a deeply inappropriate and offensive comment. Additionally, when she prescribed pain medication for Reese, she repeatedly emphasized that it was "canine pain medicine." I don't understand why this would even need to be clarified at a vet's office; it felt like another condescending assumption about my knowledge. Additionally, Dr. Steffen frequently brought up her Black boyfriend in conversations, which came across as performative rather than relevant to Reese's care. On top of these concerns, I overheard staff talking negatively about Reese when they thought I couldn't hear. It contributed to an overall atmosphere of unprofessionalism and disrespect. Dr. Steffen would often mention that all of my calls were recorded whenever an issue arose, but when there was a dispute about something she said, she never referenced these recordings when it turned out she was incorrect. To address these issues formally, I have submitted a complaint to the Ohio Veterinary Medical Licensing Board. I strongly urge anyone considering this clinic to read all the one-star reviews on Google carefully--they are consistent with my experience and paint a concerning picture. This clinic's practices fall far short of the standard of care that pet owners deserve. I hope sharing my experience helps others avoid the same issues I encountered.

I have been taking my dogs to Towne Square Animal Clinic for 13 years. They are always professional…read moreand courteous to me and they really care about my pets.

I really love Towne Square. I've been taking my cats to them since I moved to Cincinnati and will…read morenever go anywhere else. Dr. Daniels and the rest of the Towne Square staff are incredibly caring and communicative. I always know what's going on with my pets when they're in their care and making appointments is super easy. Towne Square consistently follows up after visits and are very flexible with drop off appointments if an emergency comes up. I really believe Dr. Daniels and the rest of the team are my partners in keeping my pets happy and healthy and am always grateful for the advice and care they give.

They are wonderful! They have taken awesome care of my birds. The staff is always nice and they…read morereally care about your animals.

I just had my first experience with this vet and they are wonderful. One of my birds fell ill and…read morethey got me in the same day, provided amazing care and were very kind. They take their time to answer all your questions. The receptionist is also very nice. I'll be taking all my birds to this office from now on.

I can only express good things. Dr and staff have gone extra measures to make sure all furfam were…read morehappy and healthy.

We are new to the area and had not chosen a vet for our cats since they have been healthy most of…read moretheir lives. Friday night one started to get sick and became much worse by Saturday. Thankfully, Wards Corner Animal Hospital was open Saturday and were able to get us in without any problem. The staff and doctor were wonderful. They thoroughly explained what was going on and gave her the appropriate medicine. They even followed up with a call on Monday to see how she was doing.

This one of the best animal hospital's we ever have brought our dog took our dog to. We recently…read morehad to put our beloved dog down, And they were very comforting. We recommend this hospital as their healthcare was so good he was alive for 15 years. 10/10

Madeira Vet's have taken great care of our dogs for many years. They are friendly and love the…read morepets in their care as if they were their own. I trust them with the care of our fur baby!!!