Beyond Five Stars--Preston Made Our Stay Unforgettable…read more Our stay at The Kahala Hotel & Resort exceeded every expectation and made my birthday unforgettable. The spa was outstanding, the dining and room service were wonderful, and the pool and cabanas were heavenly, with exceptional attention from the pool staff. Preston deserves special recognition: his exceptional service and thoughtful attention to every detail of our stay made us feel truly cared for and special. He has my wholehearted nomination for an exceptional service award. Thank you, Preston and the entire Kahala team, for such a joyful, memorable celebration!

We are celebrating our 33rd wedding anniversary. We got married here when we're 24 and 22. We love…read morethis hotel. We spoiled and pampered ourselves extra this year. The staff were very well trained and extra friendly compared to last year. We enjoyed the spa services ( massages and pedicure) and soho New York haircut and lashes extension services. The staff at both locations were professional and pampered us. We want to say an extra mahalo to Megan Ibara and Eian Tsosie for the early check in and late check out accommodations and meticulous housekeeping services. They made our stay extra magical and memorable. Also want to shout out to Tre at the seaside grill. Everytime we stopped by and grabbed a bite to eat he was so kind to recommend special dishes and drinks and made us feel so welcome. He is such a friendly cheerful guy. We want to come back every year to celebrate our anniversary. Here's to another 33 years !! Cheers, Jay and JoAnn Stone

We have been coming here for years. It is a quite off the beaten path resort on Oahu. We appreciate…read morethe staff that always accommodate us: Marissa, Mgr and staff Ashley and Vanessa. Marissa always goes out of her way to ensure our stay is wonderful. The beds in the cottages were so comfortable. The view from the lobby is spectacular. We enjoyed the coffee, tea, banana bread and fruit for breakfast. The kids loved the pool and kayaks.

Paradise Bay Resort Sept 23 - 27, 2026…read more Very disappointing stay, and after 5 days, I still have not received a response from management regarding my concerns. We stayed four nights expecting a clean, comfortable, properly maintained two-bedroom room at a nice resort. Unfortunately, our experience was very different. Our first room, Room 57, faced a large propane tank, which was very unsettling. A shed directly behind the room was accessed very early in the morning and created noise that woke us. The porch light also did not work, leaving the area extremely dark at night and making it feel unsafe entering and leaving the room after dark. After two days, I requested a room change, which the resort did accommodate. Unfortunately, the second room had its own problems. We found ants in the room, including around areas where we were keeping and eating food. When I reported this, maintenance came in and sprayed a chemical while we were still in the room. We were not told what was sprayed or whether it was safe to remain inside. I had to request Clorox wipes to clean the surfaces where we prepared and ate food. The second room also had an A/C issue. I turned the A/C off for a period of time, and later that evening, when I tried to turn it back on before bed, it would not work. As a result, our final night was extremely uncomfortable because we were unable to properly cool the room. I did not report in the late evening because my daughter was already asleep. When I spoke with customer service - I want to acknowledge that the employees I dealt with were kind and courteous - however, I was repeatedly told my concerns would be passed along to management. No one from management ever contacted me during our stay, or reached out for a follow-up and I have not received a response in 7 days to an email I sent. If you book with this resort the online photos are not what you get! Overall, we experienced an undesirable and potentially unsafe room location, a non-functioning porch light, early-morning noise, ants around our food, chemical spraying while we were occupying the room, and a broken A/C on our final night. For the price we paid, this was not the experience we expected, and the lack of management follow-up has made the situation even more disappointing.

Amazing views with aloha ambiance, just steps to the beach and very close to lots of amazing eats…read more The oceanfront suites were amazing. Every morning, I saw the beautiful ocean and Diamondhead from my balcony. Breathtaking. Front desk and all the staff are very warm amd welcoming. Everyone made me feel welcome. The Banyan bar area has such a nice vibe with great live musician. It was such a great aloha vibe~

In the past, when in this area we have stayed at the Hawaiian Village. Now we are upper tier…read moreMarriott members, we have left our Hilton days behind and checking out the Marriott products in Oahu. As this hotel is known from its historical presence, we have decided to stay here for our first time at Waikiki Beach. This hotel is centrally located in Waikiki beach. When you step out your door front, aka the lobby, you are in the midst of all the action. As this hotel is so centrally located it is popular for guest and visitors who come to visit the history of this hotel. We were visiting during the shoulder season, so we expected the hotel to be quiet. Some hotel management quote that hotels are only 30 percent full during late September. This hotel seemed busy and perhaps its due to the tight quarters. Given this hotel is centered around a tree, the bar and eatery space is tight--The mass amount of people in a tight space can seem unrelaxing to some. Upon checking in, we were also questioning ourselves, if we were really there during the shoulder season as there was a line at 2pm. And the Bonvoy line was the longest. As that line seemed long, we decided we better split up and stand in two lines. Despite the line being long, it went quickly. We appreciated that! And for Japanese guest there is a special line- Hawaii gets a lot of guests from HI. Our room was not ready yet, so we saddle up at the bar. We grabbed a drink, and before too long our room was ready. We left our luggage with the bell boy, and he brought it up when ready. We identify our room as ready by the app, before we got the phone call. We were informed that we had a nice suite waiting for us- We waited patiently for the elevators- lines can develop at the tower elevators. Once we got into the elevator- we were hot- I am not sure if the elevators have AC-- or if it was due to the number of people smooshed into the elevator. Our room was on the 20th floor at the end-- And it was a treat! Our suite had two balconies-- one that looked like it hung over the ocean and the other facing the Diamond head and the city. The room also has a mini bar with a fridge and microwave, a dining room table, a living room, a bedroom with a super comfy bed-- westin style, and a bathroom. The room was very modern. The historical charm of the centered part of the hotel does not carry over to the suites. The room was great due to the amazing views and balconies. I would select this room again for the views alone. The disappointment was the bathroom- the room features a bathroom that seemed slightly outdated. The bathroom only had a small shower and no bathtub. As for outside space- The beach in front of this hotel is not very big. This is partially due to storms. If you are looking for a beach with more depth from the hotel to the ocean- you may want to go to the Hawaiian village. The water is a bit rougher here too- good for surfing-- also it was storm season. As for the pool- skip the pool and go into the beautiful clear ocean. The pool is a joke-- it is so small. If you look at other hotel along the ocean, you will see most hotels are very small. The other sad thing is the lack of lounge chairs- there are minimal number of chairs for guest- and guest save them early. The chairs on the beach are for rent-- I think the hotel should provide more lounge chairs- but again space is lacking around this hotel. As for food- as Marriott ambassadors we were provide two breakfast meals per a day at the main restaurant or cafe. This first day we went to the restaurant and offered a choice of three continental breakfast items- the offer was sad as the food was horrible. Does this represent their lunch and dinner menu? To upgrade to the buffet- it was 32 dollars extra. The hotel's breakfast buffet is about 55 dollars- yikes! Not worth it. Service was great. The cafe, take away, was a better option- where we could spend a total of 40 dollars- breakfast sandwiches are on the menu. As you are at the beach- there is a lot of noise around the hotel- you hear music at this hotel plus all the hotel along the beach- so just be prepared for this- join in or bring ear plugs if you are a light sleeper. Also, this hotel charges a resort fee that is over 50 dollars- the resort fee includes programs, towels, gym, etc. When checking in, the amenities were not really shared with us. We were not even told where the gym was. So I am not sure if they have a good gym for those who like to work out. Lastly, the staff at the hotel is wonderful!! A big shout out to the housekeepers who were always friendly and did a great job. And to the staff in the lobby who always helped me find my way around the hotel- to the point of almost taking me to my destination. So was it worth the price? Depends on what you see value in?!

The Makahiki character breakfast was more food and beverages than I was expecting with the 3-course…read moremeal, 1 course is beverages which I initially thought was kind of a rip off since it is $58/person. However, I was pleasantly surprised that it was both coffee and juice, a light malasada (not so heavy) and fresh fruit. My traditional 3-egg omelette which I requested to Include mushrooms and my friend's son's request for toast which did not come with the meal were all delivered at no extra cost. Honestly, we were getting full with the malasadas, fruits, and beverages before the entrees were served. Both Chip and Dale as well as a pre-meal Mickey photo op were delightful visits. A strolling singing guitarists who sang both Disney and Hawaiian songs was a very nice touch. A good time was had by all. Parking: Also, unlike years ago when I paid a pretty penny for self-parking, I had 2.5 free parking for a restaurant bill in excess of $100. I could have gotten 1 hour validated for gift shop purchases, but the restaurant validation was a better deal. Validations can't be combined. I bought a cute pendant (Disney prices $160) but I like it. Also bought a Halloween ornament and, of course, Aulani Mickey ears. No Kamaaina prices in the restaurant or gift shops but if you have Disney Vacation Club or Disney credit card, there is a discount for purchases.

Aulani just recently celebrated their 15 year anniversary. I was lucky to be there around the…read morefestivities and having visited Aulani with a gap of over 5 years in-between I can say the feeling of "Ohana" has never changed. From the moment you walk in from the entrance to the main hall the towering ceiling above gives you a sense of grandeur and Hawaiian pride. Though everything has the Disney touch to it, the culture and mana of the islands feel like they've settled on the grounds. It helps when the community plays a big part in activities and decisions made for the operations. Aulani is a large employer of Hawaiians of course, but it feels like the culture is also respected in regards to their day-to-day operations. From monthly events showcasing different hālau hula to storytelling to the keiki (children) about Polynesian culture, Aulani feels like they respect the land and the people. All that being said, the property itself is wonderful. Having a lazy river, their own cove into the ocean, large towers overlooking the island, several restaurants on property, easy fast casual dining options, plenty of pools, and proximity to Monkeypod across the street, many people who visit never step foot outside the resort for good reason. The property is so self sustaining you can really enjoy "your rent" haha. Though Aulani is never the only destination when visiting Oahu, it is a trip worth taking when you want the distinct experiences of Disney and Polynesian hospitality mixed together. A truly fun family space, if you're in Oahu and looking for the above sentiment, there's no reason not to visit.

The hotel for an overall experience was clean and enjoyable, but our room was a little compact with…read moretwo Queen-size beds (but we went in there that much). Valet was the only parking option, but we did notice a mall parking lot a block down the street that could be utilized too in worse case scenario. The was a restaurant option called Sera that we did enjoy their happy hour one-day, but we mainly found ourselves getting breakfast options from Paris Baguette that was also connected to the hotel. There was a spa, but we didn't partake in it. I only went to the spa to get the beach towels for the swimming pool. That has a patio terrace area and a jacuzzi, also a lap pool. The wait staff was nice, but housekeeping would not always respond when you called for assistance. I had to go to the front desk a couple times to get ahold.of housekeeping, to get like extra bath towels. There is also a shuttle that will drop you off along the Waikiki Beach strip to get you really close to the beach and other touristy spots in Oahu. Also I thought it was nice that the hotel provided complimentary beach chairs on a 1st come, 1st serve basis. My friends and I got lucky enough to get 4 of them one day for out beach visit. Not to mention the location of this hotel is convenient for a near by shopping mall, Target, Don Quixote, a variety of restuarants, and even the location of our rental car place. I enjoyed my stay in Renaissance and would definitely stay again for the location preference.

The hotel itself- the building was nice, but it needs SO much work. I'm a lifetime titanium…read moreMarriott member and this property is NOT functioning correctly. It makes it worse because they build a $25 spend on your resort fees for the restaurants and this is what they serve you. On more than one occasion our car took 30-40 minutes because they didn't have enough valets, I booked 2 separate reservations back to back to change room types when my kids showed up and despite requesting housekeeping for both, they didn't service my room 3 out of 9 might. 33% miss. We had to request towels by going downstairs because no one was answering the phone. It's 8-2026 so maybe wait until 2028 to let them straighten it up or else you have been warned Horrible. My 2 stars take into account the nice building, location and decently solid rooms for now

This resort is massive! It felt like a self-contained village right on the edge of Waikiki. Make…read moresure you pack comfortable shoes because walking between the conference spaces, towers, and amenities takes some time. But the grounds are beautifully landscaped. I was not expecting fantastic meals as we were there for a conference but was pleasantly surprised by the event dining. We had one plated meal and one buffet meal and both were incredibly tasty and featured a distinct local flair. Well beyond the standard hotel conference food at other conferences we've attended. The grounds are beautifully landscaped. The shopping options along the perimeter made it highly convenient to grab essentials and souvenirs between sessions. Plus there are several fun photo spots scattered across the property to enjoy. The pools and beach access were a great perk with plenty of space to unwind after a long day of presentations. Their Friday night firework show was a personal highlight. It is definitely a busy, large scale resort, but it served as an excellent, vibrant backdrop for our event.

Beautiful Ocean Views, but the Amenities Were Disappointing…read more My husband, our two daughters, and I stayed at the Hilton Hawaiian Village for three nights. While there were some wonderful highlights, the overall experience left me underwhelmed. Rainbow Tower & Housekeeping -- Excellent! We stayed in the iconic Rainbow Tower, and the ocean view was absolutely breathtaking! The room was very clean, and daily housekeeping deserves a round of applause. I also found the room rate reasonable, especially considering the beautiful views and beachfront location. Breakfast Buffet -- Overpriced and Underwhelming At approximately $50 per person, I expected much better quality and variety. The highlights were the excellent, high-quality bacon and four tropical juices, including guava, passion fruit, and orange. Unfortunately, the rest of the food was rather bland and uninspiring. The selection was limited, with options such as eggs Benedict, omelets, and loco moco. Overall, it felt like an ordinary hotel buffet with a luxury price tag. Swimming Pools -- Nice, but Good Luck Finding a Chair! The resort offers several pools, including two children's pools near the lagoon. Unfortunately, both were extremely crowded, and finding an available lounge chair was nearly impossible. The seating arrangements simply didn't seem adequate for the number of guests. The oceanfront pool near the bar was another disappointment. Although the pool itself was nice, there were no lounge chairs, only tables and regular chairs. This meant that at least one of us had to remain seated rather than comfortably relaxing by the pool. Not exactly the resort experience we had in mind! The largest pool was beautiful and suitable for adults and children, but equally crowded, making it difficult to find anywhere to sit. Lagoon & Beach -- The Ocean Wins! The resort's saltwater lagoon is convenient for families, but I wasn't impressed. The bottom had an unusual texture, almost like artificial sand, and whenever it was disturbed, the water turned milky and cloudy before settling. I can't speak to the actual water quality, but it didn't feel particularly fresh or inviting. I much preferred the ocean! The beach was beautiful, and we had a wonderful time swimming. There were some waves, so extra attention is needed with small children, but the ocean was definitely one of the highlights. Elevators -- A Frustrating Experience! The Rainbow Tower has a smart elevator system, which sounds great in theory, but during peak hours, it was an absolute nightmare! We waited over 15 minutes just to get an elevator, which is completely unreasonable for a resort of this size and reputation. We were in the 22nd floor. Going up and down became unnecessarily frustrating, especially when traveling with two young children. A modern elevator system should make things more efficient, not leave guests waiting nearly an hour just to reach their rooms or enjoy the resort facilities. This was another major disappointment and something management seriously needs to address. Final Thoughts The Hilton Hawaiian Village offers spectacular ocean views, clean accommodations, excellent daily housekeeping, and a beautiful beachfront location. However, the overcrowded pools, inadequate seating, disappointing $50 breakfast buffet, and underwhelming lagoon made the experience less enjoyable than expected. For a resort of this size and reputation, I expected a more relaxing and comfortable family experience. Would I stay again? Probably not. I'm glad we experienced it, especially the gorgeous Rainbow Tower views, but next time I'd prefer a smaller, quieter beachfront hotel where enjoying the pool doesn't feel like competing for a parking spot!

Mahalo for the great and understanding customer service…read more Just a couple of sleep deprived parents trying to plan a break when my husband booked the wrong dates, for the wrong length of time. It was outside the 24 hour cancellation window but their concierge was so understanding Thank you

Chelsey was the pool attendant / bar specialist the very highlight of our trip. She was kind,…read moreattentive, and just a really great human being. From day one she remembered our drinks. Each day she greeted us and just made the experience very very memorable. The breakfast was decent for hotel food and offered a variety of choices & a omelette bar which was our favorite. The gave us happy hour drinks daily. We spent the majority of the time at the pool, it had ample seating area, full towel service, and the bar had good bar eats. The housekeeping could use some help. One day we walked in our room and couldn't tell that it had been cleaned aside from making the bed. However, when we requested towels they came immediately. We needed a band aid and had to have security come. I thought that was thorough but the security guy was not very friendly. The bathrooms could use some updating but it did the job. Very great access to the beach. Was decent for traveling with family.

Wow -- can't say enough good things about our stay in the Hibiscus Bungalow! Reservation,…read morecheck-in, arrival instructions, and all the facilities were exactly as described! Walk right out onto the beach to watch or catch waves coming in! Lots of great sand stretches and wasn't crowded at all during our stay. A/C mini splits in both bedrooms service the entire bungalow and easy to control. Ceiling fans in major area helped with air flow! Closing the blinds in the afternoon was a must for us to keep the place cool, however we were out playing anyways so it was easy to close them off in the mid to late morning. Location was exactly what we wanted, just in between the small town vibes and a short drive to Honolulu!!

I rented two bungalows for my family. One was the newly renovated Guava and one was the Heliconia…read morewhich was conveniently located right below. The location of the bungalows were perfect for my son's wedding at the Sunset Ranch. It was literally 10 minutes away from the venue. The Guava was absolutely beautiful! The only issue we had was running out of hot water on the first night. The second night was better as we staggered our baths. The Heliconia was also nice but you tell that it was older. I gave the Ke Ike Bungalows a 4 star rating instead of a 5 only because there were no facial tissue provided, and the water was really slow to drain in the Heliconia's bathroom sink. That being said, I would definitely return. My plan is to stay at one of the bungalows fronting the beach on my next visit.

I have been coming here since 2007 or 2008... just read someone's review from a month ago,…read morecomplaining how isolated this property/area is, how one needs a car to go to Waikiki, and how overpriced things are. I just had to laugh! The location is precisely why so many people come here, it is absolutely beautiful, but if you want the hustle and bustle, it is a very easy drive!!. And also parking? As an owner, it is free, but even $48 is not that overpriced. Go to any city and expect to pay at least $50/ night...and Waikiki even more so. And of course things are going to be overpriced, you are in Hawaii ( insert eye roll emojis!).. But the real reason why I am writing this is to continually praise how much I absolutely love this resort, time, and time again, in different stages of my life. My kids come here on their own now.. so many people over the years here that I am still in touch with, including this trip. Love the beautiful flowers throughout the property, and the meticulous maintenance/upkeep by the staff in every area of the resort: pools, hot tubs, etc are clean and very well maintained. Love all the pools, even though the Nai'a pool is closed for renovation.. love you ability to walk to the beach/Lagoon to walk, swim and watch a beautiful sunset. Always love the ability to lap swim every morning; please let some great people swimming laps with me this trip. Love the water aerobics, and the mesh of the three instructor's styles. Love Longboards take out the menu, so extensive with friendly staff. Love Jordan at the bar too for happy hour! Everyone at the tower and activities was also friendly and a joy to see every day! Love the ability to walk a few minutes Aulani, to Roy''s and the marketplace. Great on site gift shop and food options. Maki downstairs is a beautiful and friendly rep for your brand, and loved chatting with her every day. Loved the vendors selling beautiful, handmade, jewelry, and art ( yay Chrissy!! Rhoda J!! Bethany!!)) Loved the movie on the lawn ( Moana 2) and free popcorn!) Never got a chance to feed the Koi fish this time around.. Love the rooms, all the views, the awesome water pressure in the showers, the ability to wash my clothes as much as I want to, the friendly housekeeping staff, the stay and play option after check out.... A hui hou , my heart is full.

We first visited this beautiful location for a wedding and came back a year later because we loved…read moreit so much. The service when you first drive in is top tier! Checking in is always a breeze and our stay has been great. Can't wait to visit this location again!

Staycation! First time staying here. We got a great kamaaina rate…read more The property is located on Kuhio. It is older but still in great shape. The room was comfortable, had a great lanai, mini fridge, nice shower with super hot water! I booked a two Queen City view and was upgraded to a higher floor but it only had one bed. My husband and I had our two young kids so I asked the front desk if they could bring a cot for the kids. We really enjoyed the pool deck, the pool is great sized and shallow, it's 4 feet throughout. They have a small jacuzzi. There's a bar that serves food but closes at sunset. My kids loved the mini golf!! It is a legit course. There was also a large connect 4 game. And the fire pits were so nice at night. We watched the Magic show in the hotel which was excellent! We checked out the bar Casamigos on the 37th floor for a drink and it was cool, with live music. Hotel location is great, lots of shopping and restaurants and beach within 5 minutes from hotel. We would totally stay here again.

Reservations/customer service-they fail. My boyfriend has talked to 4 different agents, 4 different…read morephone conversations. They have gotten his name completely wrong each time. They agents don't know how to spell. The typos are with his email and his name. Vazquez. How difficult is that? He's literally spelled it out phonetically. So frustrating and unprofessional. Correction: 4th attendant still made the same mistake. Spelled his name Dazquez rather than Vazquez. Even though his full name is in his email (which they sent the confirmation email to) and he's spelled it out about 3-4 times/phone conversation. This is how Hilton Waikiki treats their veterans.