We got an eviction notice and were very confused because we had all been paying our rent. We had to…read morego into the office and ask for records of our payments which then made them realize they had been applying all of our checks to a completely different property, not even in our complex. We had many issues with them, like promised bathroom renovations that were delayed for months, and the above was just one of them.

Terrible communication and unorganized. I requested information on a rental a month ago and filled…read moreout an application and did not hear anything back. After reaching out for three days they finally answered our call and said the rental was taken, which I understood. I had a different house which I found before it was listed (through the current tenants FB post) and we filled out everything we needed to (before it was listed) and were told we were approved, then we were told that another agent showed someone and our agent didn't know anything about it and I have not heard anything from them since. The current tenant was nice enough to reach out and let me know the person they showed it to after us had signed a lease. Extremely disappointed on how it was handled and will not be renting from them.

So far, everything has been going pretty smooth! They have gotten back to me in a timely manner and…read morehave been really nice every time. The application process was really easy and quick! Just waiting for a reply now to obtain my keys!

Set up an appointment, took a look at some place, found one we liked and that was it. Incredibly…read moreefficient Realtor who keeps in contact over email and relays instructions masterfully. Thank you for your services!

Wish I could give it 0 stars- my child lived there 2 years but really only 7 months due to covid-…read moreno one lived there for the last 17 months yet we paid the rent on time every month. Then they steal our security deposit amd charge us for normal wear amd tear such as painting, varnishing floors and a cleaning the stove totaling close to 1200.00 Taking them to small claims court. I advise renting elsewhere ano staying far away from any dealings with this dishonest realty grouo!

LINCOLN REALTY, AMHERST, MA…read more I was EVICTED WITHOUT CAUSE after 6 months residency at Lincoln Realty's Prospect St, Northampton, MA building. Why? I notified them that overhead lights at 2 entrances to the building and lights on 3 floors were out. And that there was a leaking radiator valve, and bathtub in need of caulking. They corrected it all. And then wrote that ''...they seem not to be able to meet my needs. Lease expires in 6 months.'' I answered that I thought that I was being a responsible tenant. No answer. Later a canned note stating the perfection of their maintenance; no water damage possible. Re the Security Deposit: they lied multiple times re reasons to return just a pittance: '' Unusual wear and tear on the apartment.'' And more ''creative'' claims. I had received a filthy apartment, and left them a clean one. They thus caused me extra storage expenses while they cleaned and repaired and I paid rent. I am 89, alone, had no TV or cell-phone, and was usually asleep by 6:30, due to fatigue, the result of chemotherapy. I went to Small Claims Court and filed a complaint. The realty responded IMMEDIATELY to the summons re when to appear in court with the full amount that I claimed, including the court cost and their exaggerated letter mailing costs. A Smith College professor summed it up well: ''They give tenants SHODDY treatment.'' YOU HAVE RECOURSE!

Best real estate agency in Western Mass! Great agents and extensive knowledge of the real estate…read moremarket. They are also very involved in the community.

From the owner: Listing and Sales of Residential and Commerical Real Estateread more

My wife and I lived here for three years and overall really enjoyed our stay. Cate and Heidi in the…read moreoffice are terrific and very attentive to our needs. Maintenance resolves problems promptly, including a roach infestation that we had that was eliminated within a few months. The rent is affordable and includes electric and water. It's relatively quiet even though there seem to be a decent number of students. Great place to live especially for grad students or a family.

As apartments go, these aren't too bad. They have several units from single bedroom to up to three…read morebedroom with two bathrooms. This review is based on a three bedroom, two bath unit. Apartments come with electric, AC, cable access, and it's right on a main bus route. Distance to Umass is about 3 miles. The units are usually two story and no one lives above you. It i generally a quiet place and is family oriented. The service here is very good but don't bring your pets as they are prohibited by the animal police. Our unit was in the back and on the end. Parking was easy either in the back or front. We lived here for two years before we moved and never had any real problems.

I live 4 year at little castle apartments, had a excellent experience renting with knight…read moreassociates. Ralph was a excellent maintenance manager, good service overall.

I have been a renter for a couple of years in West Springfield. Any issues that have come up are…read moretaken care of quickly. I just have to send Ralph a text message and he responds in a timely manner and any repairs are taken care of also in a timely manner. He always makes sure that the everything is cleaned up before he leaves your home. Ralph is a very caring person when it comes to tenants and always has a smile going on. He's also a very trustworthy person who you can trust being in your home when you're not there if there's any issues that arise. Ralph is a great asset to Knight Associates.

I Highly recommend Robinson Real estate and the agent Jen! She went above and beyond to help me…read morefind the right place within my budget. She evn showed me places they hadn't listed yet! She was more than helpful along with the move in process as I had many questions since this is my first apartment. She was more than willing to help with any inquires I had an extremely timely manner. I never leave reviews anywhere but the hard work being done at Robinson real estate definitely deserves recognition!! I will be recommending Robinson to anyone I can! Can't thank Jen and Robinson enough!

Relocating to the Northampton area for work with a deadline date. We were working with other rental…read morecompanies in the area specifically a certain one that I will not mention there name but if you are reading this review or have read others online you know exactly what company I'm talking about. Grown extremely frustrated with them not returning calls, refusing to talk on the phone and only email. Being 3 hours away too didn't help but with this amount of money involved i would think they would be responsive. I was getting ready to either do an Air BNB or hotel for a few weeks till we found something. Just on a last ditch effort reached out to Robinsons late on a Friday night. Monday morning had a return call, Tuesday viewed the apartment and applied, Wednesday afternoon had conformation and accepted application. I really can't say enough about Jen and how absolutely professional, fast acting, and quick to respond to our communications. People with cash to put down that day and great credit scores should not have to deal with the nonsense of the various other rental companies in the area. I will vouch for Jen at Robinsons any day of the week keep up the great work the community needs people like Jen and companies like Robinsons.

Man f you other reviewer! That agent was a great worker and got my property within a week and it…read moresold for 20% higher than it was worth. Helped my family come poverty. Pls rehire him.

I listed my house with Jones Group, and just as well should have done it myself, or had my cat do…read moreit. The listing agent was marginally effective at first, with a package and listing price that seemed reasonable. After signing, he was virtually unreachable, placed zero advertising, and put in little to no effort. Additionally, the listing was placed incorrectly, so that it was not viewable to anyone looking on the major marketing sites, and it showed up erroneously in a different county more than fifty miles away... for four months. This is an agency that doesn't care about the customer, look elsewhere for someone who knows the market and is willing to put in the work.

Not reliable for snow plowing. 19.5 inches of snow over a two day period and no one showed up to…read moreplow. I emailed twice and called twice. Two times Tom assured me someone would come but no one did. I could not get out of my driveway and needed to cancel services for my own business due to being snowed in.

Renters, Students & Parents BEWARE! This guy Crossman is a…read morepiece of work who goes way beyond being arrogant and unprofessional. He takes advantage of inexperienced young people and has no remorse renting substandard housing that is not properly cleaned, maintained or safe. Crossman requires parents to co-sign as guarantors on his leases but does not want them to review the lease or advocate on behalf of their children when there are problems with the property. He won't even bother to respond! Aside from being dishonest with the Town and tenants, he is unwilling to communicate or negotiate to resolve issues that should be common business sense to anyone reputable. Crossman shows no concern whatsoever for his tenants' satisfaction or respect for their rights, nor does he exhibit any accountability or obligation to them. UMASS should NOT be including any of his properties in their off-campus housing listings given this behavior and history of complaints against him. Do yourself a big favor and avoid the hassle by going elsewhere.

I've worked with Rentnoho twice in the past and both transactions were super successful. Not only…read moreare they organized and fair, but they also have a fantastic, friendly, and incredibly responsive team. I don't understand why so many reviewers complain about "realtor fees" since that is part of the business and they are very up front about it. You either pay it and get the place or you don't because you don't like the fee. I really don't see the big deal. And look, I'm not rich or affluent or anything like that. I just believe that if one doesn't agree with a service, that person is not obligated to partake in that transaction. So anyway, on those two occasions of working with Rentnoho, they were very comprehensive and communicative. Both locations were excellently suitable to my lifestyle and both worked out magnificently. They took away a lot of the head ache that typically comes with the apartment seeking process. I definitely recommend them!

I would give this company zero stars if I could. This company is a parasite to the area. You sign a…read morecontract to rent your place through them, they make all these promises, and deliver none of them. I went to great lengths to help my dad deal with the lack of support he got from this company when listing his apartment. The owner is incredibly rude and unprofessional. Based on her behavior and reactions to emails/messages, you can tell she regularly gets negative feedback on the way she runs her business. If she had pride in her company at all, she wouldn't treat her customers in a rude and demeaning manner. I got feedback from many potential renters saying that they would prefer not to work through rentnoho, and now I know why. I do not recommend this company. If you're new to the area, you're better off getting an apartment through Facebook marketplace than this company.