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    1 year ago

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    Second Time Around

    Second Time Around

    (8 reviews)

    Manager makes up rules that her employees are unaware of & then punishes customers because her…read moreemployees didn't know 'the rules'. Just Awful. Day Staff facilitated drop off of deceased friends items for review. When we dropped off items, staff said they would call when review was complete. They called 15 min prior to closing & I asked if it would be ok if we picked up the returns on Monday & I gave them all the account info they requested. Since they were closed Sunday, they said no problem, no rush & contract could be signed Monday upon pickup. They said they kept a basket of clothes to sell. When we got home, the store manager called after hours. (She was not there when we dropped off. ) She asked us to come pick up the clothes now. We returned to find all of items out on the curb. She came out to accuse us of not following rules we had never heard of. She claimed we violated rules by not waiting 10 minutes for clothes review & didn't sign the contract yet so they weren't going to keep any items. Neither 'rule' was ever mentioned at drop off. She threw her staff & customers under the bus & did not back up staff on all the things we coordinated with them. She decided to punish the customer instead. Never seen anything like it. She should not manage a business or people.

    I enjoy the items the shop offers (it completely varies on what they accept based on who is working…read more- sometimes they will take stuff I didn't think they would be interested in and refuse new w/tag name brand items). I have to agree with some of the other reviewers about the friendliness. It varies a lot (some of the teens that work there are snooty) - if you can find out when the owner is there, she is great.

    Apricot Lane

    Apricot Lane

    (2 reviews)

    Went in looking and was surprised by the lack of customer service. You would have thought they were…read morehigh end? Not even close. The prices were the same as department stores or less so that can't be it! Didn't even give us the time of day, especially blonde girl with hat on; showed her what I was looking for in a picture and she just walked away without even attempting to help even though I asked for help! Actually quite laughable. Some cute things but nothing of the quality I am used to.

    Frankly, I am amazed this place is still in business. It kills me to say that as every single other…read moreapricot lane I've been inside was great but this place lacks in every aspect. Customer, service for starters, is non existent. I have been in the store a few dozen times and have had ONE time where a girl working there was polite and helpful. The rest of the times they seem too annoyed by your presence to even greet you when you walk in the door. Just today I was in there along with at least 3 other groups of women and the 3 girls manning the store where standing in a circle arms crossed complaining about how long jimmy johns took to make their lunch order. Not a single how are you, may I help you, or do you need that in another size was uttered by any of them in the 20 minutes I was looking around. I've even had times when I bought a bunch of things (rare since their selection is lacking in style compared to other apricot lanes) and the only time I was acknowledged was asking for my pin. Clearly the owner and the young 20 something's she hires have no idea that in business customer service actually helps to increase revenue. Either that or the VERY rude owner/manager just doesn't give a care. A smudge on the apricot lane name in my opinion.

    Five Below - toys - Updated May 2026

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