I find FitX gyms in Berlin to be the worst I've ever been to. The staff are not particularly helpful or friendly from my experiences. When you first sign up, no one really shows you around the place or shows you how to use any of the equipment. They just want you're money and don't care about members at all.
The women's lounge is extremely small. The gym is very crowded. Bathrooms are not very hygienic. There is hair and dust everywhere. It's communal showering as well. Classes are limited and for some classes it's simply just a video that they play on the big screen - I could do the same in the comfort of my own lounge room for free. Also, classes with a real instructor are usually quite full so the instructors are not able to correct you if you are not performing the exercise correctly to really benefit from your work out.
FitX gyms do not have air conditioning. And when the weather is cooler, their heating is turned up very high.
The contract renews automatically each year and if you want to cancel, you have to do it 3 months prior. To cancel straight away, you have to prove that you moved out of the city. At least that was the case when I was a member. The customer service number of FitX is also not great. The customer service staff at FitX are not very understanding at all. They're simply brainless robots following what's written on a piece of paper without any empathy or understanding for the members at all. At times they are also quite simply rude. Oh and if you've changed addresses and apparently updated that information in the online members area, and you don't receive an invoice from them in the post, then expect to receive a letter from debt collection with added costs. Because apparently, they don't believe in trying to reach you by email (if postal services seemed to have failed them).
If you need to work out cheaply use the money and invest in your own weights and equipment. There are plenty of free youtube workout videos online that only uses your own body weight. I personally like Fitness Blender. There is nothing at FitX that you can't already do on your own at home or in a park.
FitX just doesn't care about you as a member at all. They don't care about your fitness goals, whether you reach them or not. It's the absolute bare minimal type of gym and honestly I would much rather take my money elsewhere. I do not recommend this gym at all. read more