On the 28 August 2020 I purchased a SP_SX600 (ORDER DETAILS: Y920181900022778 from 28.08.2020 at…read moreInnovaMaxx GmbH) costing 1149 Euros In November 2024 the screen went blank and so there is no resistance/control of the exercise bike. The screen touch buttons light up when the power is switched on but the screen buttons do not respond and the screen is black. Since raising a support request and follow up emails I have only received repeated excuses about how busy they are and to be patient, all written in German. Most annoyingly I have since been bombarded with adverts to purchase their products. I would recommend that no one goes anywhere near this company, because there is no UK support and at present, I am left with what is effectively a very expensive pile of scrap metal. Following a review entered unto Trust pilot I on 17 Jan 25 I still have had no support from Sportstech and now have been without a working cycle since November 2024.

One star is way too much for this product, not to mention the customer service. We are very…read moredissatisfied with how the entire situation was handled: The delivery is set up with whatever company; their drivers are very friendly, but they have no equipment to properly deliver the elliptical machine. We can't get past the rather DIY complicated installation. NO INSTRUCTIONS or whatsoever, an installation manual with drawings, in miniature sizes ... Luckily, we found on our own a Youtube video in German with Russian subtitles!!! Which it helps (you just have to pay attention to the video while it is in pause, but it gets even better, so... after 2 hours of DIY assembly: A complete disappointment when you realize that the product makes an unacceptable noise, four clicks after each time the wheels turn. We contact the customer support hoping that they can do something about it and that they will not speak another language other than German or Russian; we should have returned this immediately, but no, they take it back to "repair" it, yet they are unable to tell you what was replaced. Instead of sending you a new product, poorly packed ... so at the end, you end up buying a second-hand product. All I can say is: what a nightmare; if they want to sell out of the German and Russian market, please make an effort to at least have installation manuals and instructional videos in English, have a "plan b" other than offer 10 or 15 percent discount, and frankly get a better repacking and communicate what you have "repaired."

I was not very happy with the service that they offer today. If I was looking to actually buy…read moreequipment for up to 2000 bucks. But was ignored for at least 20 minutes by the staff. Although I tried to catch their eyes several times And clearly showed interest in the machines.Very disappointing. If you can, find another place because this place is unprofessional and crappy.

From the owner: Dieser Filiale ist dauerhaft geschlossen…read more Besuchen Sie uns gerne am Kurfürstendamm 135 10711 Berlin