Zero stars! This is the most horrible gym I've been to, not only do they close their locations without prior notice but also charged the members for the following month regardless if they canceled, the gym did not exist and they were still getting charged. People that did not get a chance to cancel were referred to the IB location, and were charged on a monthly base even if it not their choice. Made members pay cancellations fees and were told could only do that in person at the IB location.
As to my personal experience with this gym, I decided to keep my membership and went to the IB location, first things you could notice was this location was very dirty, restrooms and showers did not work, the equipment is old, extremely outdated. Went for a few months did not like it couldn't get use to the idea of working at such dirty gym with everything broken, they brought a few machines from the two other locations they closed down. I went in and spoke with the receptionist about canceling my membership filed the paperwork and thought It was done. I had changed my bank accounts within those days and they asked me to pay $60 in fees due to cancellation and asked me to provided a blank check to process my cancelation. I thought it was strange since it was going to be a one Time payment for the "fees" however at this point I was tired of this gym and the poor service they provided so I did as they asked, they told me it was done, my membership was cancelled. On July of 2019, I realized that they were still charging me the monthly fee, it has been exactly 12 months since I been to that location and they were charging me monthly. I called in and spoke with deedee, their receptionist who transfer me to a lady who claims to have been working there for 15 years, and straight up told me it was my fault for not noticing the charges on my statements, I explained that I don't check every transaction made in autopay, and the only reason why I noticed was because it was a monthly charge under "check". She stated that it was my fault and she couldn't do anything about it, to go to the gym within 2 days to cancel my membership again or they were going to charge me for the month of August as well.
I went to the gym cancelled my membership and the receptionist told me that she could see that I did canceled my membership but was Renew on July with a check. I explained the situation to her and she advice me to call the lady who's in charges of the accounts again to get a refund on those 12 months I did not go to the gym. She advice me to keep track of dates because they had a lot of issues in the last when the other locations closed down with members getting charged without their consent. I called again asked to get transfer, the lady over the phone who refused to give her name told me straight up again that it wasn't her problem and that they won't refund me even if I had canceled my membership last year. That to her when I brought in my check, as they had requested to process the "cancelation fees", it was interpreted as renewing my membership. I explained to her multiple times the situation that the only reason I had brought the check was because they requested the last payment to be made like that since they weren't accepting debit cards anymore. She was extremely rude, didn't let me talk didn't let me explain the situation, she went as far as to tell me that is not her responsibility if I had canceled and renew and that if I didn't use the gym during that year it was my fault and she couldn't force me to go. I told her that I had signed up for a new gym last July and it didn't make sense at all, she made it very clear that she didn't care for my complain, the fraud they had committed on renewing my membership without my consent. She said that the owner wouldn't care either and that they won't refund me anything and that there was absolutely nothing I could do, that they were keeping my money. This woman was yelling over the phone talking about how great the gym Is and how she's been working there for 15 years and they never have any issues, to which I responded, I'm sure your business is blooming with 2 out of your 3 locations closing down within months apart and a ton of complains from the members about the same issues.
There is a serious problem with the upper management of this establishment, they clearly need to have better phone etiquette and more professionalism. The gym itself is not good, very old equipment, very dirty, management is a joke, the only pro this gym has is that is empty at all times, any day any time, you will see this place empty. Now I understand the reasons as to why fitness world & women's worlds fitness have close down their other two locations. read more