I'm extremely disappointed with my experience with this service. The appointment was canceled the same day, which was already very inconvenient. What made the situation significantly worse, however, were the racist remarks made by Eric during our interaction.
Regardless of the circumstances, customers should be treated with basic professionalism and respect. Hearing inappropriate and offensive remarks based on race is completely unacceptable and left me very uncomfortable.
Because of the last-minute cancellation and the way I was treated, I would not recommend this service. I hope management takes this complaint seriously and addresses Eric's conduct so other customers do not have a similar experience. read more