Great service, selection and price. Much better than another local establishment. Purchased on…read moreSaturday and was installed by Wednesday. Highly recommend!!

Just purchased an air bike and a rowing machine! The selection at this store was fantastic - all…read morehigh quality equipment, no flimsy workout machines that you find at discount stores. The sales staff was knowledgeable and low pressure. The equipment was in stock and delivered in 4 days. It came assembled - thankfully we didn't have to put it together. The prices were competitive. I highly recommend this company!

The service was great, the person I spoke to was knowledgeable, and he spent time answering my…read morequestions. The only problem was that I was told the items would be ready to be picked up in 7 to 10 days. It is now approaching 2 weeks and it still has not been delivered to the store for me to pick up. This was a surprise for my son.

A plethora of fitness equipment at bargain prices, this place is great!…read more I've stopped in twice now, in as many weeks, and both times have been enjoyable visits. While I will be the first to say that they don't have EVERYTHING they do have a very good selection of weights, bars, dumbbells, kettlebells, machines, rigs, racks, etc. etc. If you're looking for something fitness related I would look here first. Now, they are owned by Body Solid so most of the stuff is branded as such. However, if you're not a very particular person (and seeking a specific brand) you should be able to find most of what you need here. For most stuff, brand doesn't matter. For other stuff it does... so check out here first and then acquire any additional items online. What I really like about this place, aside from the affordable prices, is the staff. They have always been very friendly, helpful, and honest. I asked about a few specific items and they guy lamented that they didn't carry it and I'd be better off shopping online. He didn't try to cross-sell me something I didn't want, or pressure me into ordering through them... I like that. It's a way of doing business that is going to keep me coming back to them in the future. Also, they are more than willing to help you carry stuff to the register or out to your car; such service! I'm a big fan of Fitness Factory and will be returning to them again in the future as my garage box takes shape (pardon the pun).

We Had an exceptional experience with Matt & the team at Vernon Hills store..they were…read moreengaging,professional and knowledgeable! The store was bright, clean and inviting..we highly recommend them for any of your future fitness purchases. They GOT YOU!!

Because of the whole "flu" thing, and the gyms being closed, and still are closed, I needed to do…read moreSOMETHING to start working out again as walking is just not my thing. I went in for a one on one appointment and was looking at several machines (part of me still wants the machine that reminds me of the mimic machine Sigourney Weaver used in Aliens, even though I couldn't keep my balance on it). The staff was super professional and helped me find a machine which would work best for me. I wound up choosing the cardio strider, and I LOVE it. I used it faithfully from the day it was delivered until I got a shoulder injury and had to stop using it until I could get cleared by my doctor to use it again, but without using the arms, only using the feet (the injury is my fault for pushing through pain I shouldn't have pushed through and has NOTHING to do with the machine. It was purely my own stupidity!), but I am back to using it. I HATE exercise, and I mean HATE it, but this machine is actually kind of fun and makes me want to exercise. So when I get on it, I don't mind the exercise and that's the first time in over ten years I've been able to say that about exercising! It's easy to use and doesn't strain my joints, nor is it hard on my back (I have serious sciatica issues), and I can use this machine for twenty minutes or more EASILY and at the end of each session I finish with pride at my accomplishment because I am usually able to go 2 - 3.5 miles. If I were to try walking or use an actual bike, I wouldn't be able to come CLOSE to that! Oh yes, they stressed SEVERAL times while I was in the store not to overdo things when first using the machine. I did try not to overdo things, but I was super excited to start using the machine and was super proud of myself for how hard I was working, and was managing to lose some much needed weight that yeah, I overdid it. So now that I've been cleared to use the machine again, I do take care not to overdo things and if I start feeling pain, I assess it (my physical trainer explained the difference between the "push through the pain" kind of pain, and actual pain you should not push through) and make the decision whether to stop completely for the time being or whether to just ease up and go slower/lower the resistance level. But I refuse to give up as I need to do this for my health and weight and again, I actually LIKE using this thing! Thank you Precor/Top Fitness! You guys are AWESOME and I LOVE my cardio strider!!!

I've visited a few times. It is not staffed like an Apple Store - so, sometimes you might have to…read morewait while another customer is being helped - so don't be shocked. It is a warehouse and store. It's nice because you can look around by yourself, but there is competent and friendly help there. The prices can be amazing during their sales - sometimes better than what is seen online. Body Solid products have one of the best warranties out there - which is another plus. And I had an issue with something I bought there, I was taken care of quickly. So - I'm a very satisfied customer - and plan on coming back.

If you need a home gym then this is the place. They have a wide variety of machines, weights,…read morecycles and much more. The sales team is helpful and pleasant. We needed a part replacement and the warranty department was quick to respond. We personally own the body solid exm 2500 with a leg press and it's a great machine.

We bought a floor model treadmill from them less than two years ago. It was still under warranty…read moreand kept stopping suddenly -- almost throwing us off the machine when we were going fast. Johnson Fitness referred us to the manufacturer, and basically wanted nothing to do with it. My husband replaced the entire motor himself and the machine STILL shut down. When we asked Johnson Firness if we could trade it in, the sales person at the DG location said they "were not really interested in it as a trade in" and acted like he couldn't care less about our dissatisfaction. We junked it and went down the street and bought some new equipment from a store with much better customer service. Part of the reason I am so mad is that they could have steered us away from a bad product in the first place, everyone we talk to now says that brand of treadmill is a piece of junk.......

I went into the store with a treadmill in mind. Justin was able to help get me into a treadmill…read morethat better suited my needs. Justin was very friendly and personable and it was a very painless process from start to finish. I ordered the treadmill and received a call a couple weeks later and was able to set up my delivery. The delivery service called me the day before and gave me a 3 hour time frame. The delivery service came on time, removed my old treadmill, and set up the new treadmill in under 30 minutes. The Horizon 7.0 AT is super quiet, has simple and easy to use functions, and is great to run on. I am very pleased with this unit and look forward to more great runs!

Nathan and company were very knowledgeable about their products - which sometimes is not the case…read morewhen you ask a sales rep. about the different levels of equipment. They are also willing to negotiate, but that's up to you so make sure to do your research on competitor (including online) pricing. I settled on the M2 and opted to have the unit delivered because it weighs a ton and that service was very timely and prompt. No cable guy experience of having to wait between the hours of 10 am to 7 pm, for example. Now putting together the entire unit involved two guys reading instructions for a what seemed to be a thousand pieces! I was already stressing on how I would dismantle this for a move? One of the installation reps. said that I could call for disassemble/reassemble services, so that must occur frequently. Whew! FYI, these guys worked from let's say 9 am to 12:30 pm - so make sure to provide lunch and tip them accordingly. Overall, I'm Inspired by my M2 to stay reasonably fit. This definitely allows me to keep eating and Yelping. On a side note: After running 12 consecutive Chicago Marathons, I decided to focus more on my eating and drinking (which was subpar at the time) and that's how I became a Yelp elite - which is not easy.

Due to COVID-19, I decided to purchase the Spirit XE195 (it just got delivered today). Eric was…read moreextremely helpful in answering my questions over the phone. Both Eric and Paul were great answering my other questions that came up when I got there. The whole process from ordering the machine, delivery, and installation was incredibly smooth. Special thanks to the delivery team. They were awesome and super fast in putting the machine together. If I need additional equipment, I will definitely use this company again.

I recently purchased a stair stepper at Fitness Factory on North Elston Ave. Ken, the manager, was…read morevery efficient and helpful. He is extremely knowledgeable. If you are looking for fitness equipment, this is the place to go.

Julian was awesome! Great at helping figuring out which kettlebells would suit me and my family!…read moreWill be returning when I need to upgrade my weight!

This place is simply the best! A great local company. Fernando and his crew were very helpful,…read moretrustworthy, kind, and went out of their way to help us at every turn. They provided exceptional customer service and product knowledge. They have tested and trusted name brand commercial equipment. They are guaranteed to have the piece of equipment that you are looking for. Exceptional prices, service and overall a great family to work with. We recently purchased a treadmill and an arc trainer and absolutely love it. Especially given this current environment (shelter in place/covid 19). We would highly recommend them to all our family and friends and we are looking forward to our next home gym purchase. Now more than ever small/local business especially like this one need our help.

I purchased a refurbished Precor elliptical trainer from Boris at Fitness Warehouse. It was a…read moregreat buying experience. I was given lots of information at the time of purchase. The delivery process was two-steps, and the time to delivery was several weeks, likely due to the time required to refurbish a unit. My elliptical was very carefully packed and first delivered to my garage on a pallet. A couple days later, technicians came and set the unit up in the room I use as a gym. The unit is in great shape and works perfectly. I am delighted. From beginning to end, my elliptial purchase was handled professionally and attentively. Thank you Boris and Fitness Warehouse!

Buyers BEWARE!!! This company is a SCAM. Richard is a cunning liar, fraud and untrustworthy. We…read moreagreed upon price for a fitness machine, scheduled shipping and delivery date. Equipment was never delivered. Contacted Richard twice for refund and he ensured me the refund had been processed. It never was processed according to my credit card company. Filed a fraud complaint with the Illinois Attorney General's Office. Case is pending. DO NOT DO business with this company. If you have been scammed by Fitness Warehouse/Wisthoff Industries, please file a dispute with the AG's office.