Lou is a first-class guy. I came all the way from Vancouver Island and Lou found me a mat to…read moreprotect some flooring from my equipment and offered some amazing deals on duplicate orders he'd received from vendors. This company is what we used to expect - value and thoughtful customer service.

I tried going to one of their locations in Vancouver and they didn't seem to be open and they…read moreweren't answering their phone and then I called another location and they also didn't answer their phone but the Burnaby location did and they provided me excellent customer service. I drove to this location and got exactly what I was looking for. I would definitely come to that location and shop again.

Realized price was cheaper on website after purchasing in store…read more Most of the items in store do not have any price tag on it and only given an estimate price range when check for price for items. Not sure if its Price gouging during COVID. Beware and check the website before purchase.

Went into the store recently and got an estimate on a a couple pieces of equipment. Gordon was…read morenice and really good while at the store but I sent a couple emails following my visit asking some questions. I was looking at spending a good amount of money and wanted to make sure the equipment I had initially looked at would do what I needed. I got no response so emailed another Fitness Town location and got a response almost immediately. I wanted to support the Port Coquitlam location but when your communications are ignored it's a bit frustrating. Also if that miscommunication was happening during the sale period what would happen if I needed assistance after purchasing? I elected to go elsewhere for the equipment.

By the up & down reviews of this location, I see why. While parking is important on a stormy day,…read moremore importantly is the sales and service. A good place for off-season, unadvertised, discontinued equipment / bike, etc. But he service staff are questionable. Immature dudes chatting in the back, while the sales person writes up my service order. Aren't they supposed to be working? Here's the bigger-butt. When I came by to pick, it was not ready when promised. On top of that a mechanic signed-off on it as being completed. It was not touched! I made a stink about it, being way before the peak season,the manager did the right thing - gave me an extra discount off the already discount. And there's more... I dropped by 3 months later for the "free adjustments" (for 1 year). No service person there. Took the bike to the W Broadway location who did the job the same day I brought it there, done by profession mechanics. It's location, location, location?

This Sport Chek is part of a new retail complex on Marine Drive and shares a huge parking lot with…read moreseveral other large chain stores. Covered free parking, yay! Have gone to this location several times and it has a great selection and is very quiet compared to other locations. Easy to find help from employees and they are extremely helpful. The kids clothing area has a great selection as well. Found several sporty outfits for my kids for last Christmas which was a relief!

Ordered 2 pairs, supposed to be ready in 2-3 days... took almost 10. Only 1 pair showed up, and…read morethey literally sold it to someone else then just canceled my order like nothing. Messy and unprofessional. Never trusting their online orders again.

What the heck has happened to this store? I went in with an expectation to buy. I explained my…read moreneeds, past purchases and injuries. Her recommendation was: "spend the most money". Sorry that's not an endorsement. She brought out a selection of HOKA but couldn't measure my foot because "we don't have a tool for that". I said, you sell shoes, right? Sorry not dropping $200 just so you can meet your sales targets. Gonna go somewhere that the sales reps actually care about providing service to back up the products.

I'm going the full 5-stars on this place after spending a day with a friend shopping for snowboard…read moregear. We did the entire 'snowboard alley' of W 4th and this place had by far the best deals. Not only were the prices better to begin with, they also carried more classic styles and colours in jackets and pants that suited my friend's fashion tastes. The staff were really helpful picking out a snowboard that was a great price, European-made and would last him for years. The graphics were pretty sweet, too. The board was freshly waxed and they set it up with the bindings in-store. In addition to already low prices and some sale items, the staff cut my friend a deal since he was buying a bunch of gear. It was the cherry on top! This shop also has non-snow-related sporting gear on the second floor.

Of the many board shops in this area I walked into this one first. I was coming from out of town…read moreand looking for a whole new setup including a snowboard, bindings, boots and bag. When I walked in I felt out of place as most beginner snowboarders probably would feel. It just looked like a small, cramped board shop to me but compared to the other places, I'd take that over the stuffy, boutique type of shops the others seemed to be. Jess at West Coast was very helpful asking me questions to better hone in on what type of equipment would best suit me. She was super informative and didn't pressure me to commit to purchasing anything. In fact, she even told me to go to the other shops in the area to compare equipment and pricing. Pretty ballsy but it made me feel at ease right away. I went to all the other shops and no one made me feel comfortable about being there. Very few questions and assistance. Instead it almost felt like they were uptight because I may not have looked like a typical snowboarder. Needless to say I went back to West Coast and bought the lot, about $1500 worth of equipment. Then I put it to use going up to Whistler the next four days and loved every second of it. The board (Bataleon Goliath) performed great and my feet felt perfect throughout every run. Lastly, I would've given them 5 stars but the person helping my girlfriend with her ski boots was unknowledgeable and not a very big help to her. If you do go to this place go see Jess. There was another Aussie guy behind the counter that was giving his input and helping me out as well but I didn't catch his name. Mahalo, K

Since it moved here, this is my first visit. Lots of natural light and very comfortable space for…read morespending browsing (and trying) They have very pricey item like Patagucci but some sale item were easily 40% off. It's worth to visit and try new colour.

Huge store with a large selection of outdoor gear. Prices are reasonable, they have a little bit of…read moreeverything. Visiting from the US and this is comparable to an REI. Staff was super friendly and willing to help!

Great service. Rick's store and his staff are the best in…read moreVancouver! They will go above and beyond to help customers! Highly recommended!

Love the customer service. They have a huge selection. And their family owned. And the prices are…read moregreat

i had the total opposite experience from the only other reviewer- so maybe things have changed for…read morethe better in 10 years. I bought a fitness ball there for half the price that was advertised on Amazon and the clerk could not have been more helpful.

I have bought fitness equipment from fitness town over the years. Their staff is very knowledgeable…read moreabout products and the exercises that go with it. They are friendly, professional and really enthusiastic. They really get me motivated! Thanks guys!