Great service. Rick's store and his staff are the best in…read moreVancouver! They will go above and beyond to help customers! Highly recommended!

Love the customer service. They have a huge selection. And their family owned. And the prices are…read moregreat

Was searching for a place that sold neoprene dumbbells. Fitness Depot was one of the cheaper…read moreoptions. Dropped in on a weekend afternoon. The inside is no frills, warehouse style. Service wasn't helpful but was in and out as I knew what I wanted. Bought several pairs ($9.60 for 8lb, $12.00 for 10lb, $14.40 for 12lb and 15lb). Quality's okay, only a blue colour option.

WARNING: DO NOT PURCHASE ANY FITNESS DEPOT (NOW FITNESS EXPERIENCE)…read moreI purchased an HMC elliptical glider in November 2023 and the equipment started making clunking noises while pedaling. This company has zero customer service. They don't answer calls or emails. And they do NOT provided any solutions.

i had the total opposite experience from the only other reviewer- so maybe things have changed for…read morethe better in 10 years. I bought a fitness ball there for half the price that was advertised on Amazon and the clerk could not have been more helpful.

I have bought fitness equipment from fitness town over the years. Their staff is very knowledgeable…read moreabout products and the exercises that go with it. They are friendly, professional and really enthusiastic. They really get me motivated! Thanks guys!

What a great shop. Almost 20 years ago I purchased a commercial grade treadmill there, and it's in…read moremy living room working wonderfully to this day. Two weeks ago my wife was interested in some new strength training equipment, so in we went. We live in White Rock, but the trip in to Richmond is worth it for this store! And let's be honest, MIKE, the guy with the awesome shape behind the counter, is 100% amazing. Such a knowledgeable helpful person who looks like he genuinely wants to make sure that you are take care of, that you are getting the right things, not just any thing to make a sale! Thanks Mike: Matt and Mimi are going to come back for sure!

Solid 3.5 stars, been driving by here for decades, so must be well-established; same corner plaza…read morelocation. Just kicking around tires to see what Black Friday deals, and the helpful assistant manager Kevin said $300 off all the elliptical machines. always wanted one on those lazy or rainy nites or after a big meal but I digress. They ranged from $799 to $3500, differences mainly with warranties (from 1 year to 10 yr) and custom feet pedals and the console/screen. $125 delivery/assembly in Richmond, $150 outside of that.

Realized price was cheaper on website after purchasing in store…read more Most of the items in store do not have any price tag on it and only given an estimate price range when check for price for items. Not sure if its Price gouging during COVID. Beware and check the website before purchase.

Went into the store recently and got an estimate on a a couple pieces of equipment. Gordon was…read morenice and really good while at the store but I sent a couple emails following my visit asking some questions. I was looking at spending a good amount of money and wanted to make sure the equipment I had initially looked at would do what I needed. I got no response so emailed another Fitness Town location and got a response almost immediately. I wanted to support the Port Coquitlam location but when your communications are ignored it's a bit frustrating. Also if that miscommunication was happening during the sale period what would happen if I needed assistance after purchasing? I elected to go elsewhere for the equipment.

Lou is a first-class guy. I came all the way from Vancouver Island and Lou found me a mat to…read moreprotect some flooring from my equipment and offered some amazing deals on duplicate orders he'd received from vendors. This company is what we used to expect - value and thoughtful customer service.

I tried going to one of their locations in Vancouver and they didn't seem to be open and they…read moreweren't answering their phone and then I called another location and they also didn't answer their phone but the Burnaby location did and they provided me excellent customer service. I drove to this location and got exactly what I was looking for. I would definitely come to that location and shop again.

We checked this places to check their elliptical machines. Only 3 were on the floor because of the…read moreamazing ambiance but of clutter filling the space. Of the 3 available on the floor, they said 2 of them were worthless and we shouldn't even consider looking at them because of the problems that buyers had with them. Instead, they wanted us to look at ones in their computer system and buy one without trying it. Really? These guys seem uninformed and inexperienced compared to the other couple fitness equipment stores in the area.

After doing much research this place has the best prices and will price match. I bought a bunch of…read moreweight here and some bars and mats and am super happy. The Olympic rubber coated weights have to be washed for the first time before use as they have an oily coating on them but it's not a big deal. Pricing is much better than others and the staff was super helpful when I went in.

THE fitness store to visit in the valley. The service and selection here are both what he hope for…read morewhen purchasing large pieces of quality equipment for our home. The friendly, attentive and very knowledgeable salespeople are more than happy to spend time with you and educate you on the various options. At no point do I ever feel pushed toward a purchase. The equipment all seems to be a high level of quality but at an affordable price point. The other bigger-chain stores around all seem to offer lesser quality products, or charge way too much.

Went in looking for a paddle board and James was a major help, gave me great recommendations for…read morewhich one would suit me best. Got one with everything I was looking for and can't wait to use it !

Alloyd fitness was essential when I opened Core Personal Fitness in Victoria January 2013! Thank…read moreyou

From the owner: Family owned and operated for the past decade, Fitness Experience has established itself as the…read moreleading provider of fitness equipment on Vancouver Island. Visit our site today!