I'm an adult with a disability and I received swim lessons at Saf-T-Swim for almost 2 years. The…read morereasons I stayed as long as I did were: Gia (swim instructor), Anesehia (swim instructor), and Elizabeth (front desk). Gia and Anesehia were both amazing and Anesehia, in particular, who I worked with after Gia left was such a warm, friendly, and encouraging instructor to work with that if I could have just paid her directly, I would have.
Unfortunately about 6 months into getting lessons, I started having billing issues and make-up class issues with Saf-T-Swim. There were times when my card was charged even though I'd notified them in advance of a date I wouldn't be able to attend a class. There were also times when I had to miss a previously scheduled class due to my disability and I was having difficulties, like others have noted in their reviews, getting make-up classes scheduled. Every time I called the Saf-T-Swim main customer service line to try to address these issues, I was met with dismissive and apathetic customer service reps. Then on two occasions, my card was hacked and unauthorized charges were on my card (with the second occasion only Saf-T-Swim had that card information).
I was going to stop lessons with Saf-T-Swim then, but Elizabeth (front desk) offered a resolution so that I didn't have to drop my enrollment. I would write down the dates I knew in advance that I wasn't going to be able to attend classes and she would put it into the system to prevent the charge, I was able to pay with cash and take my credit card off file (and when I did that, the unauthorized charges suddenly stopped), and any make-up that I couldn't get scheduled would be credited into the next month's tuition. To me, this is an example of stellar customer service and I stayed for another year and a half getting lessons at Saf-T-Swim because of that customer service from Elizabeth.
But alas, Saf-T-Swim is going to be Saf-T-Swim, a business with poor customer service. When Elizabeth was no longer at the front desk, someone else undid the resolution she had put in place and I was essentially told that whether I was cancelling a previously scheduled class because of my disability or the previously scheduled class was being cancelled by Saf-T-Swim (because Saf-T-Swim also cancelled a number of classes I'd already paid for during my 2 years there), it was up to me to figure out a make-up solution or just lose my money. Instead, I went with a third option and stopped getting lessons from them. While the swim instructors here are wonderful, there are too many cons with this place to recommend it.
Cons: billing issues that include refusing to refund when they've made a billing error, make-up policy (which is essentially a money scam), lack of transparency in their business practices, poor customer service, failure to honor resolutions, and unclean location.
