When I first joined this gym about 6 months ago things were good. In May new owners took over, whom apparently are not very concerned about customer service. I went to work out of town for the summer and cancelled my membership at the end of May. I was on the auto-pay plan, and was glad to see the monthly charges had stopped. Last week my debit card was unexpectedly charged the monthly membership fee, and upon contacting them (took three days for them to get back to me), I was told I was "one of the lucky unfew to not get charged for June, July, and August". Why they still had my card information after 3 months is beyond me. When they finally did get back to me they said that the charge was for June, which is odd, especially because I tried to use my key card to return it a few weeks later and it didn't work. While they assured me I wouldn't be charged in the future, they have been unwilling to do anything about the unwarranted charge to my debit card. If you do happen to join this gym, make sure you don't give them any bank account or credit card information, who knows what and when you'll be charged. read more