Had a cat pee smell or it was the Chinese next to it but over all great and had what I was looking…read morefor

The staff including the manager/owner are rude. Great fish supplies absolutely horrible customer…read moreservice.

The dog training program is the best around. The trainer David that worked with our very energetic…read moreborder collie was professional and helpful. We learned a lot of new and effective ways to help our dog improve her behavior.

Petrol Lost a sale what I needed was blocked by 3 pallets of dogfood. Need a better plan for…read morethat. I also had a leash and dog collar. PUT IT ALL BACK!

Love the DYI bathing area. Good selection of food. Great store coupons. Friendly staff.read more

To the manager that just answered my first review. The number you left for me to call was the…read morestore. You must be the manager that was suppose to call me to cancel. Surely you don't think I am that stupid to call your store and talk with the grooming dept and they play "Manager"? I won't be calling you because I won't be back. I found a grooming dept at Petsmart in Ashland that has 3 great groomers that took care of my two dogs. No hassles and was done in 2 hours. Hope others change too.

Took my dog here just for a nail trim. It was dirty, the animals were kept in a basement with no…read morelight. The smell was horrific. The front of the building smells like urine. That tells me they're not truly walking the dogs, but letting them pee out front. There's often feces around that area. I will never take another pet there. Not even for something as simple as a nail trim. We call it Piss Palace.

I tried pet palace for the first time for boarding and grooming over the past weekend and I was so…read moreimpressed. The staff greeted my dog so warmly and made me feel really secure about leaving him there. I had asked them to cut his nails while he was with them (as cute as my dog is he is extremely anxious when it comes to nail cutting). He greeted me after his stay with awesome looking nails and seemed so happy to have stayed there! He also didn't smell terrible at all which has been an issue with other dog boarding places. He actually smelled better than when I left him! Will definitely be back!

Great staff. Very helpful. We've adopted two dogs from them in the last year and both dogs have…read morebecome wonderful members of our family. The staff were courteous, professional, knowledgeable and incredibly helpful.

Found my new puppy here and I am very pleased at the care she was given. She was with a foster…read morefamily and they really looked after her. As soon as I saw the puppy I knew she was going home with me and we love her. Her older brother has finally warmed up to her and they play. Staff was great.