Caring, kind and knowledgeable staff. They always listen and respond to our pets needs.read more

Recently I had an appointment to have my dogs teeth cleaned and when I received a reminder text of…read morethe appointment it gave the incorrect time for drop off. I called to confirm the correct time and what they sent was incorrect. After I got off the phone I realized they had not given any instructions on if I was to end water and eating for my dog the night before being put under. I called the office back and they confirmed that the dog should not be given any food or water after midnight. When I arrived for my dogs appointment the next day I observed that staff arrived approximately 5 minutes before opening. Once I got to speak to the front desk staff I shared my concerns about the lack of communication regarding feeding and watering and the response from the girl at the front desk was "everyone knows that knows that " I replied that no, not everyone knows that and asked if the business had went through a change in ownership as it seems it was not being ran as well as it used to be. I then proceeded to check my dog in and was given a paper to sign certifying that all information about the treatment had been explained to me, yet nothing had been explained. When I mentioned that nothing had been explained, the girl asked it I wanted to speak to the vet and I replied , yes I would. I sat in the lobby for approximately 5 minutes and when the girl returned she advised the vet couldn't speak with me because he was in surgery. I advised her to cancel my appointment