Beautiful grooming job done. fast and very friendly and nice soft scent. I will be returning a…read morevery reasonable rate.

love this place and got a sales surprise when I stopped in today. They were in the midst of their…read more14th Anniversary sale Chad and his team take great care of us. They carry everything out and give me a free bag of food every time I buy 10 They even deliver anywhere in Winnipeg for no cost

I don't mind the owner of the store, but his wife is something else. Like, no sense of what…read morecustomer service is and just so rude.

Disappointed and heartbroken -- zero accountability from the store…read more I purchased some driftwood from this store for my aquarium, and the next morning I found six of my fish dead. All my poor fish were gasping at the surface, desperately trying to breathe. I went back to the store calmly, just to let them know what had happened -- not to ask for money, neither for the dead fish nor for the product. I simply wanted to inform them. At first, a woman asked if my water had turned brown -- I said yes, it became extremely dirty overnight, even though my tank is normally crystal clear. Then a man stepped in and immediately began blaming me: he said I must have overfed my fish, used the wrong substrate, had a bad filter, or washed it under tap water -- none of which is true. They both started speaking to me in an agitated, defensive tone, while I remained polite the whole time. Again -- I wasn't demanding any refund. I didn't ask for a single dollar. I just showed them what had happened. I told them I use premium filter media and substrate and that I take good care of my aquarium. Then they made a ridiculous "offer": to put the same wood in their own tank and if all their fish die, then I would be right. That's absurd for many reasons -- first, I don't trust them to be honest about the outcome. Second, I live far away and don't have time to waste so they can lie to my face. Third, not all of my fish died -- mostly the delicate neon tetras. And most importantly, the wood already leached all its toxins into my tank. Their experiment wouldn't prove anything. People here say the staff is nice -- sure, they smile while taking your money. But when something goes wrong, they couldn't care less. They can't even acknowledge responsibility. They behaved like teenagers caught with cigarettes claiming, "They're not mine." It's shameful. P.S. ChatGPT told me I should have boiled and soaked the wood for weeks before putting it in the tank. Why didn't these so-called "experts" mention this when selling it to me? Simple -- they don't care what happens to your tank after they've got your money

Newcomer to the aquarium scene, came in for a bristlenose pleco baby, but I had to walk down every…read moreaisle, the fish all seem very happy and healthy and were fun to look at. Very ma and pa store, will be returning.

I love going to this place because the two people who run it (I think they're siblings from some…read moreEastern Bloc country or something) are really nice and they have a great selection of products. My only complaint is that when the lady who usually runs the cash register is helping you find something in the store, she will suddenly ask another customer what they are looking for even though she isn't done helping you yet. I've been in the situation where I was the person being helped and she decided to help someone else and I've been the person who has been waiting patiently while she helps someone else and they've been interrupted while she asks me what I'm looking for. Aside from this one thing, though, wonderful place and I recommend going there.

absolutely love this location, the lady was so helpful (I wish I could remember her name but she…read morewas a Supervisor). Very knowledgeable and patient as I am new to fish (Glo Tetras to be particular) and she was so patient in explaining how to do things, what to look for and testing the water to make sure it was safe for the fish. This will be my new store from now on, yes its more expensive however its a Canadian store with people who you can tell care about the animals in their care. I will pay more if needed.

Typically higher priced than Pet Value or Best West Foods. Yes they will price match however you…read moreneed to compare pricing first. What if you didn't compare?

I cant give zero stars so One it is! ​Petsmart - first and last time dealing with them. Their…read moreonline ordering system is garbage. I can put in my products that I want to buy, but I have to do it five times because their app keeps deleting my cart. When I FINALLY get the cart to check out - I fill in my address correctly (I always double check now - that's a different story) ​and ask for delivery. Do you know they have Uber drivers doing delivery? Do you also know that their ordering system inputs the address wrong and the drivers (not their fault) go to the completely wrong address? This happened TWICE. And both times the driver was in a completely different town from where I live. Despite the driver calling to ask where I lived and despite me telling the person where I lived, they refused to drive ​to my location and just cancelled my order. This happened TWICE. I even tried to make sure the address was correct on the tracking for the Uber driver BUT IT DOES NOT LET ME EDIT IT! So, again my order is cancelled because the Uber driver could not find my address because PetSmart's App enters it in wrong. It was right on my order confirmation so it wasn't at my end. Fix your app PetSmart! Those poor drivers are given the run around and don't get paid if they don't deliver. That's on you PetSmart not the customer. I will never order from PetSmart again because of this run around and still no product!! Do not order online it's a waste of time!!

TERRIBLE ANIMAL CARE. DO NOT BUY FISH FROM HERE. I went to…read morethis location to check out their fish. Almost all of the fish were sick, dying, or already dead. The tanks were overcrowded, disgusting, and full of parasites. When I told the sales assistant what I was looking for, she had the nerve to tell me about how big the fish would get, including the fish requirements, while it was clear that none of these fish would live to reach those standards. I was horrified and immediately left. DO NOT BUY THESE FISH BECAUSE YOU WILL INTRODUCE DISEASES TO YOU HEALTHY FISH IF YOU DO NOT OWN A QUARANTINE TANK. I have videos and photos from my visit.

For the days when you can't get to the store, this service is very reliable. If you order by 3 pm,…read moreyou get same day delivery and they carry a wide variety of pet food. Can't get better than that.

I found Pettoba almost 3 years ago. My dog had really bad stomach issues. We tried every brand of…read morekibble we could find, including the the brands from the Vet. His stomach issues returned and the Vet bills were adding up quickly. Pettoba told me about K9 choice Raw. My Dog has never been so happy! Stomach issues gone! The people at Pettoba always take the time to talk about my concerns. They are kind and always have a smile when delivering my dogs food! I Am beyond happy with every aspect of this amazing company. I will be a life long customer. Thank you Pettoba for helping my furbaby with his stomach issues. He is a very happy healthy boy thanks to you!

DONE AND DONE WITH YOU ...... You can tell a corporate…read moreculture on how they treat their customers, you failed, we will not be back. Subject: RE: OK ..... NOW WHAT? - Ticket # 831XXX OK YOU WIN .... you are the worst customer service ever. 1.This was bought as a box of 12 ... sooooo .... it may have been 3 -to- 24+ days old (when opened). 2. Who keeps a pet food receipt? (not me). Look it up under my loyalty points! 3. The can (froze ... so it would not continue to spoil and smell) after your redicioulios refusal to JUST REPLACE IT (IT WAS STILL FULLLLLLL) .... was left with the store. 4. Really want this amount of information on a ULTRA Cat Food Can than was ~ $6.49 / can with 5% off when you buy a case o, and you want the can .... ASK THE STORE. 5. Loyalty is associated with our (X phone # 204-22X-XXXX) FYI after consulting with my financial program (Quicken Canada) ........ 2024 Jan 01 - Aug 08 18 transactions $2421.20 - I'm sure that our 0.003 % return ratio is worth your concern .... remember we wanted ONLY a replacement - NOT $$$$$$$$. Looks like we were loyal ..... yours NO Hello T Thank you for contacting Pet Valu Customer Care. We apologize for the delay in getting back to you. We are very sorry to hear of your most recent purchase and you were refused a return or exchange at the McPhillips Street Store. We do appreciate you bringing this to our attention. We would like to look into this further and will require additional information. Can you please confirm for us the full formula name or item number, size of the can(s), and the best before date and lot code as it is printed on the top or bottom of the can(s)? You are also welcome to send photos so we can see the issue with this food. To verify this purchase can you please provide us with a copy of your receipt or if the item was purchased under your loyalty account please provide us with the phone number associated with this account. Alternatively, you can provide the date of purchase, store location, and the last four digits of the credit/debit card used so that we may look up the receipt. With this information, we will be better able to assist you. Kind Regards, Chanda M (She/Her) Senior Customer Care Representative Phone: 1-800-738-8258 customercare@petvalu.com | petvalu.com 130 Royal Crest Court | Markham, ON L3R 0A1 On Sat, 10 Aug at 10:30 AM , So what else would you like to know? Pet Valu Pet supply store Leila - McPhillips Triangle 18 hours ago We are LONG time customers and have been happy with PV until today. We generally buy a week or two worth of both cat and dog food. My wife was feeding our cat when she opened (expensive can of cat food it exploded.... bad smell ... obviously went bad in the can). Wife went for new and food and brought the (now frozen) gross can for a replacemnt. NOPE NOPE NOT for you, sorry no returned on opened food .... OK, we don't want $$$, just replace the can with a new one. NOPE, our policy does not allow that. We are actively looking for a new store that will support their customers ..... this is NOT the spot. Response from the owner Hi T, we always appreciate hearing from our Pet Parents, but regret the experience that prompted your comments. We would like the opportunity to connect with you, and invite you to contact us at 1-800-PET-VALU or email us at customerservice@petvalu.com. 831182:547552

Once again great service! I needed a toy for my dog that she couldn't pull apart and destroy and…read moreone of their clerks spent about 20 minutes going through all of the toys they had to find one that might work. I got my 2 bags of pet food and the owner carried both out to the car for me. I love going there!

You would get a 3 or 4 STAR rating if you EVER had the standing order of cat food in that I need…read moreevery month .. MY GOSH your making lots of $$$, I think I'll start a Pet Food store and concentrate on customer service - I'll make a mint. BTW - the staff are great (just have no system - if you don't count a scrap of paper - or a note here or there). I keep going back ONLY because the people are so good .... cats are getting hungry again and puke up everything except for "XYZ" please keep it in stock.

I bought an Oranda XL goldfish from them 3 days ago and was told to buy multiple zebra fish to keep…read morehim company. Within 2 days the goldfish ate the zebra fish despite being fed 3 times a day. I called the store to ask to return the Oranda or get a refund/ store credit for the zebra fish they recommended but they wouldn't offer me anything to try to make up for the fact they sold me fish that should not be paired together after i had already bought 200 dollars worth of fish equipment not including the 70 dollar oranda XL and the multiple zebra fish $4 each. They were very rude and i would not recommend them.