Everyone was welcoming and very pleasant. Treated Toby with gtrat care. It was my first time visit but they took care his ear infection I was a little overwhelmec with buying their dog plan. But overall was a good experience. read more

Wonderful from the minute I made the phone call to bring our kitty in. They made it so easy and stress free. we've got him home and on antibiotics and he's already doing so well. staff were all kind and thorough and all around wonderful! highly recommend read more

Great ppl and very caring. I will always go back if I need a vet They care so much about animals. Also are very understanding and take the clients emotions also. best vet I've ever been too. read more

amazing team of specialists. Made us feel so welcome on our first visit. Knowledgable staff and up to date facility.

they are so great with animals. I've never seen such care anywhere else I've taken my pets. 5 stars isn't enough for how they treat your pet

I am so happy to finally find a veterinary group who are kind, open, welcoming and thorough. From their interest in my cat's name, to their gentle exam of him, Firth has blown me away with their care. I've found a place who will see my cat's care throughout his whole life and we are so grateful. read more

I lost my best friend I ever had a year ago at Firth vet. This day brings back a lot of painful memories for me. Firth vet robbed me of my faith and trust in vets. I had the most special sweet loving dog you would have ever met. I spent 8.5 amazing years with him. Everytime I think of him I can't help but think of the horrible events that happened on the day I lost him and the weeks to follow. I can't even fit all that had happened into this review, so I will prioritize what scarred the most. I've kept every single voicemail, text message and the recording I have from the day I was finally allowed to pick him up. Immediately after dropping Ronnie off, he had taken a turn for the worse. I got a call saying I needed to be there incase he didn't make it. They said when animals are in that state it's best to have their loved ones with them. If they are alone, they sometimes can feel abandoned and will just give up. After saying that, they refused to let me go in until hours late! r. I begged for just five minutes. Those words ran through my head every moment and still do to this day. For hours it was touch and go for my Ronnie. He kept dying and they kept bringing him back, all while going through this alone and without me. They had told me his kidney and pancreas were shutting down. His diabetes count was so high it couldn't be read. His heart kept stopping and he was no longer able to breathe on his own. When I was finally allowed in, they were bringing him back again. I asked if his brain was gone and there was any point to be constantly bringing him back. Dr. Firth then stopped and informed me that his brain was indeed gone. I'm not a vet, so I don't know if it was the right thing to do but it felt very wrong. I was devastated to lose my boy and that he went through so much all alone his final day. The next morning I called to make arrangements to put my boy to rest. It was a long 23 day process before they finally gave him back. 23 days before ! I was finally able to put him to rest. I explained on several occasions that it was absolutely ripping my heart out to think of him laying in a box inside a drawer, like he meant nothing. 23 days of no sleep, not being able to eat, a pain in my heart just wanting him out of that horrible place and laid to rest. It controlled every thought of every day. I called and messaged every day. I kept getting the run around. I cried, yelled and begged them over and over. The only reason they finally replied is when my daughter left a review on their Facebook page of what was going on. The day I picked him up, Nicole threatening to withhold him again and demanded the review be taken down. What Firth vet put my baby and I through was wrong on so many levels. I don't want anyone to have to go through what I did. There are vets out there that care about the animals and their parents, and Firth was the least compassionate. They were cold, heartless and unprofessional. They lied, manipulat! ed me and ignored my calls and messages. I made arrangements with a mob! ile pet service to care for my Ronnie's remains. The kindness and compassion they showed my Ronnie and I was the complete opposite of the way I was treated at Firth. It took the weight off my shoulders. I felt like finally he was finally shown the tenderness he deserved. I feel completely scarred from all the events that happened at Firth. I'm hoping that writing this review will give me some kind of closure. I hope I can start mourning in a healthy way for my boy instead of thinking about what they put us through. My baby's story deserves to be told. posting for my sister Amy Hohner read more

This is a fantastic veterinary office. Everyone is very professional and caring. They communicate extremely well, so that you understand everything about your pet's health. They also take the time to listen to you and get to know your pet. I am so grateful that we have found a vet I can trust with my dogs. And they have care plans that help you manage costs. I highly recommend Firth Vet! read more

Great place that we luckily found online when we first got to London. Super kind service, very proactive to make recommendations without too much pressure and also they have a point system you can redeem for $$ when you spend a certain amount to later use towards any appointment! Dr Firth is extremely knowledgeable and very patient with our German Shepherd who is a bit apprehensive with males, but he is really patient with her and knows his stuff! read more

I had taken my first cat Ollie to them for a couple years until that time came. They were amazing through the process and once I decided to get another cat, we continued to go to Firth. The team is simply awesome and they are so helpful and professional. I would highly recommend them. read more

I was drawn to this vet by online coupon taht gave you your first appt for 99 cents plus any meds .I found this helpful as we just adopted a cat and didnt want to have a sick or ill animal in our home with our dogs .There seemed to be confusion with the front staff right off. I qwas no sooner in the examine room and was being floooded with buy this buy that ..Dr Firth came in assessed the cat have her thumbs up and stopped the vet tech from trying to up sell me on something i didnt need .I opted to update her shots and was advise to get her leukemia shots so i said yes. I had to go back in two weeks which turned to 3 due to they changed their hours .I brought the cat back for her final shot and received a bill for 156.00 which included a 125 dollar charge for annual check up which she already had a few weeks ago .Due to covid i wasnt allowed in the business and was told sorry thats how all the clients are charged. I called around and found out no that is incorrect .I requested a call from Dr Firth but have yet to hear back .It seems they are in it for the money and thats it. Please go elsewhere and dont get ripped off by front end staff ...I hope they like my sign !!!! read more

Stella loves all the humans and so do I. The staff is very helpful and addressed all my concerns! read more

Firth Veterinary Hospital - Stella and Cheryl love Dr Firth! He gives out kisses (just to Stella). All the staff were friendly and helpful to the max. 4 stars of 4! - Veterinarians Near Me - London, Ontario