O rating for this woman who looked at my account stating that "I do not have enough money on my account " to clear a $5000 money order . It was around 4:30 pm on May 17th that i was humiliated by this so called Manager. Maybe she has not struggled in her life sitting on her comfy chair in her comfy office. I told her i have a mortgage coming on the 23rd so i need it. I have been banking with First Ontario Credit Union for more than 25 years. Not one single overdraft. I am responsible . But No , this Manager do not give a crap about it. "I am not authorized to clear the money order " . So why are you here ? To humiliate me ? read more

Held up my check that was deposited from another bank for 7 days even tho they told me it would be only for 5, caused me to miss two flights and have to book two hotel stays (+$1500) all because HSBC wasn't responding to their faxes to confirm that the check I deposited was legit. Except HSBC was responding. The whole time. FirstOntario James Street branch was sending out faxes with their OLD FAX NUMBER ON THE PAGE INSTEAD OF THE FAX NUMBER ON THEIR CARDS. They couldn't figure that out in 7 days when it took me 20 minutes to figure out and show them. Best part? The HSBC branch they were trying to fax for a week is LITERALLY 3 DOORS DOWN FROM THEM. They couldn't be bothered to walk over and see what was wrong. Their loss. I'm bring over a business with +40 shareholders and +20 employees plus THOUSANDS of online transactions. Bank of Montreal was more than happy to take my business. Whole thing is my fault really. This is what I get for trying to bank with a small bank so I could "help the community". Lesson learned. If you're a student or elderly person on fixed income, this is the bank for you. Definitely not an institution that can handle a multi million dollar operation. read more

Love the bank & their services...but their online banking is HORRIBLE. Most days it's not available or I'm kicked out in the middle of a transaction/transfer. With technology as advanced as it is...I just don't understand why they allow for this. FO Credit Union - please help us not move to another bank! read more

Staff are always polite and friendly; if there is a line it is only two to three people. And the line usually moves quite quickly. When it doesn't, staff are apologetic and sincere. They might even waive a service fee as happened to me the other day. I was purchasing some USF travelers cheques and because the teller thought I had waited too long she didn't charge me the service fee. read more