DO NOT USE THIS SERVICE!!! Rude and unprofessional. Horrible experience just trying to set up a ride for a medical procedure. I spoke with Christina the 1st time I called, she took all my info, except forgot to get my email to send my contract. Called back a few days later and spoke with Jenna, Executive Director. When I told her I was calling to provide my email, she said "I don't have your info, I've never talked to you before". I was immediately taken back my her less than kind response. I told her I spoke someone at her office, and had provided my credit card number, etc. She went on with a list of excuses for not having my paperwork (clearly disorganized, I'll get back to that...). I asked what that had to do with me requesting their service. And her response was "You are welcome to call another service, in fact, why don't you do that" and hung up on me. I called back and asked "Jenna, did you hang up on me?" She said "Yes, I'm sick of people like you who think what they have going on is more important than anyone else." WOW, really!?
This woman does not belong in any aspect of health care. Seems she would be more suited to something like a collection agent, you know, someone you would expect to be cold, heartless and rude. Please do not waste your time or money here, and for God's sake certainly do not trust them to care for your elderly loved ones. Being as they were mean af to a 45yo woman, I can't imagine how abusive they are to their elderly clients.
I went to the office the next morning to physically collect my information, as I did not trust their practices. The place was filthy and disorganized, both women looked like they needed a shower. Just plain gross. read more