Excellent Bank I…read morekeep doing business with this branch because the people here are so nice, so professional, and just always willing to go the extra mile. Special shout out to Morgan B. She's really amazing!

Great employees who are well trained and always willing to help clients make the best possible…read moredecisions (if help is ask for). The bank is always clean and neat. It is a real pleasure to do business with them. No complaints here and will continue to do business with them. I can not think of a better place to due business and I have a lot of time with the military and traveled to a lot of assignments during my career. I have never seen a business that I would trust more.

We've used FirstBank for several years and are completely happy with them. They provided two…read moremortgages and carry our LLC's checking account.

First Bank is First in #1 customer service! All the locations that you go to have the same Amazing…read morecustomer service! The locations are spread out through out the Wichita County area; Kell & McNiel, 9th & Lamar, Burkburnett and Iowa Park. With the four conveniently spaced out First Bank's; you have the convenience of banking at one either close to your work or where you live! Every time I go into a location, the employees there always say hi and greet me with a smile! I leave there feeling so much better if I have had a bad they. The FB employees know just want to say to make my day and I know that my money is handled by professionals.

CHASE banking scam - with an 850 credit score, Chase Bank decided to cut my credit limit in half…read morethe day after I paid off my home loan - which lowers my credit score, which allows them to raise the interest rate. To get the credit limit back - Chase requires a soft credit history hit - which lowers your credit score - which allows Chase to increase your interest rate. Easiest choice - I am closing all of my Chase accounts (credit, banking, etc.) and finding a credit card company that does not hurt my credit so they can charge more.

I have been a Chase customer for over 15 years in a different state. It was a small branch and the…read morestaff and I got to know each other over that time. Because of that positive experience, when I started relocating to Wichita Falls, I went to the Chase branch "in the tall building" to transfer my banking. I only have complements for the way I have been treated, the assistance I have been given, and the efficiency of the transactions. Even though it is a much larger branch than the one where I was, the personal service and assistance have been at the same high level.

Run! Do not deal with these goofballs! Imagine a clown car full of clowns, but they are wearing…read moreoven mitts and blindfolds. They can't do anything. They are absolutely inept. Also, I agree with the comment about the customer service number- there is no way to speak to the same person twice, no way to have a dedicated person handling your case. Every time I called, I had to start the story over again, and then of course they had to verify and reverify everything from the last 10 phone calls. It took 16 months to change the account name to my mother's and then close my deceased father's accounts. (We have a trust, no probate, this should have taken less than 16 months to do). AND, I just got a letter warning me of a new fee for no activity...on what you ask, since I've closed my accounts...well, they didn't close all of my accounts! So...yeah...they don't do anything right. It's been a long 16 months and I'm sick and tired of them! Save yourself a ton of headaches and trouble- a garbage bag full of cash under your bed is probably a better option.

Paid off my car in September 2024 and have not received my title despite 10+ times talking to…read moresomeone to straighten it out. This is insane and I no longer can be polite. Customer service is useless and the phone number keeps you on hold for insanely long despite the fact that it's a small bank.