Absolutely terrible company to deal with.
Our insurance company sent them when our tree fell on our fence. The project Manager Andrew Beaulac is clearly very inexperienced unable to communicate professionally. He quoted our fence replacement and we had questioned how low the quote was compared to the other quotes we received privately. He assured us that the quote included everything and nothing was missed.
Now almost two months after we've agreed to go with them, they've collected our deposit and no work has been done and they kept telling us an end of august/September start date. We then started to get 3rd party fencing companies randomly calling or showing up to our house saying First Onsite sent them. Nothing ever materialized from these other contractors. We then receive an update quote from them that is almost 2000$ more than the original quote due to our neighbor's patio and stairs being in such close proximity to the fence.
We discuss them completing the work and if the neighbor's property gets damaged during the fence replacement, they need to make sure it gets repaired. Which seemed to be reasonable. At this point they reply and say they are no longer able to do the work and back out.
Now they've had our deposit for 6 plus weeks and keep telling us it's "in the mail" after delaying processing our reimbursement for over a week. The "national account manager" Rachel Weagant has been dismissive and clearly doesn't care about the situation.
Our insurance is appalled with how the situation has been handled and me and my wife are exhausted dealing with this company.
So now, the end of summer, back to square one. We're missing 2000$. We don't have a safe yard for our kids or our dog and we need to find an alternative fencing company.
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