everyone is so great at this Branch! Every time I go in, I'm greeted with smiles and positivity…read more The tellers and bankers always seem very happy to work there. Amy, the manager has been so kind and helpful. They are a busy branch and sometimes I go in and everyone's busy. Amy never hesitates to jump in and help where she can. Chase did something right bringing her to Willis.

Chase is a top corporation in financials because of it's systems as in security and stability. That…read moreis why I come to Chase. The Willis Chase team has been good to me the last 6 years I have been in Willis. Of course, they were much nicer to me after my business and balance grew. As if I don't remember the 30 years of being treated like a peasant by the banking industry prior to having two nickels to rub together. But I don't blame Chase for society. Both Chase and the Willis team have been good business partners and helped me tremendously with their security and peace of mind with their reliability. Normal frustrations apply.

The five stars is for Latisha and Christin not Woodforest National Bank. Started off very…read morefrustrated with Woodforest National Bank. I almost couldn't finalize the purchase of my new home. I reached out to Latisha Dinkel who was very kind and helpful. After several phone calls, always went to an automated call center and they are not helpful at all. Somehow I finally got a a human, Christina Page. Well Christina was my savior, she was able to help me fund and finalize the purchase of my new home. Thank you again to you both!!

They give EVERYTHING for free. AMAZING very nice people. The lady that worked with me was so…read morepatient. I wish I knew about this place a long time ago.

Opened an account and found I could not link it to other banks in order to move money in and out…read more Then I let it set, to avoid the early cancellation fees which was 120 days. Before I could come in and close it, they closed it by applying 25 dollars in fees, my small balance and said it was inactivity fees. These people are really about as low as you can go regarding custody of deposited funds. Small account and they could care less. Keep that in mind if you have money there.

I have been coming to this bank since it's smaller and never really crowded. Been there a few times…read moreand they are always so rude and asking personal questions that's non of their business. For example why do you have this much money in the bank did you sale something? (Done that twice) Never had a bank do that. I asked to get a record of my bank statements so I could see if their were any money errors. I've had problems with gas pumps charging too much. They judged me and gave me the weirdest looks. I won't be back and will use the other one in Willis from now on.

Late for appointment time and could not do simple changes to my account. Talk to supervisor and she…read moresaid nothing she could do. Just wanted to add one person to the account. I have done this at other WF branches. Sorry service at this location. Get people that can do their job.

This location randomly closes-they've been closed half the time I've visited, during normal…read morebusiness hours. Watch your tire rims on the drive through -their concrete curbs extend abnormally long and every time I've been in the drive-through there, somebody has scraped their rims while driving out.

I cannot say enough good things about Walker County Credit Union! I came to them after dealing with…read morea horrible experience from another lender and was honestly worried about making my closing date. I gave Walker County only about three weeks to get everything done and they absolutely delivered. They made the loan process fast, easy, and stress-free, and even got me ready for closing almost a week earlier than expected. Matt Childers was amazing throughout the entire process and truly made this happen. 5 out of 5 stars for the whole experience. I would highly recommend Walker County Credit Union to anyone looking for excellent service and a smooth loan process.

Efficient processes, excellent customer service, and competitive rates on loans. If you live, work,…read moreor Worship in Walker County, make sure you give them a chance to earn your business.

I opened an account at this bank and was floored at how helpful and honest the staff was. They…read moreconstantly go out of their way and are very informative. My mom, who is 86, banks at this bank also and I feel really good knowing that these are the type of people who are dealing with her and her money. The 800 customer service number is also friendly, but gets it wrong sometimes with the information, but their honesty makes up for it! Lots of banks out there (I have two other open accounts at other banks) - put your money in this one.

I am not crazy about the PNC takeover of BBVA, but I must say that on Tuesday 10/12/2021, the first…read moreofficial day of PNC, the staff of the Conroe branch on West Davis was stellar. Mayliene persevered in trying to solve the debit card printing machine. Had other issues as well, with Kimberly and Rochelle trouble-shooting other account issues I had. Other staff member standouts are Morgan, Adan, Anna and a couple of other names who escape me at the moment. I especially have had the pleasure of dealing with Rochelle during the few years she's been at this. She is professional, courteous and efficient in her approach to top-notch customer service. She helped me set up BBVA ap a few years ago which made my banking experiences much easier. Her service on Tuesday was no exception as she was brilliantly multi-tasking several customers all at once as well as assisting other staff in trouble shooting equipment malfunction issues. Kudos to the staff at this branch!

BBVA compass bank is a joke. This banks customer service is terrible. They have way to few…read moreemployees, and they are always unfriendly. The banks hours have been cut back, so they are rarely there. The telephone service takes hours to get through. If you get to them at all. In short don't bank here. Go someplace where they give a shit about their customers.