Was at their headquarter branch in Libby, Montana. The staff are incompetent, both at their jobs, and a lack of common sense in how to communicate properly. They are amateurs. Sought to open a business checking account. First, the staff member tasked with it was "in training" and it took forever, with a bunch of missteps during the process. Then her supervisor who needed to approve it got very weird because "more than one address" was being used, as if that was something out of the ordinary. Then she got even weirder because of her own ignorance about LLCs in different states and what is or isn't required as part of them. Her lack of knowledge and proper training is not a reason to treat a new customer with obvious suspicion. And during the course of that day, I saw about 7 employees total, maybe 8. All of them were women and no men, which is very weird considering men are 50% of the population. This place is obviously not well managed, a bunch of amateurs in over their head. I've had cause to open several bank accounts for different businesses in the past 30 years, and never had any problems, and no experience like this one. Ultimately, I was relieved to have to open the account with a different bank, as I ended up with a sinking feeling at the prospect of dealing with this bank based on the incompetence I saw. read more
