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    First Mid Bank & Trust

    3.0 (2 reviews)
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    Updated 1 month ago

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    Personal banking

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    3 years ago

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    7 years ago

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    Prairie State Bank & Trust

    Prairie State Bank & Trust

    (1 review)

    What a delightful experience I had a terrible time at PCN bank only minutes prior to walking…read morethrough the door, couldn't get help at PCN despite there being several people there and zero customers. I immediately went to Prairie State Bank & Trust and they made it all better! Alyssa helped me immediately and I was done in under 20 minutes. She took my info, set the account up, explained the paperwork, and not once did I feel rushed or overwhelmed (or like I was a bum for wearing work clothes). The entire time she was very professional and sweet. The building itself is nice and clean (even the parking lot was spotless lol). My butt should have listened to my mom and gone here first! Thank you Alyssa and Prairie State Bank & Trust for taking such good care of me after PCN failed miserably.

    From the owner: Prairie State Bank & Trust has the size, and products and services to meet your growing needs, and…read morewe remain fully committed to the high level of customer service derived from our community banking roots. This unique combination gives rise to our slogan: Progressive Banking, Traditional Service. Prairie State Bank & Trust is fully owned by American Central Bancorporation, a family-owned bank holding company. American Central Bancorporation and Prairie State Bank & Trust are committed to community banking for the long term. We intend to continue to differentiate ourselves through exceptional service, innovative ideas and flexible loan and deposit structuring to not only meet, but exceed your expectations.

    PNC Bank

    PNC Bank

    (2 reviews)

    I would give it less stars if I could. The website is convenient enough to offer you multiple times…read moreto come in and open a bank account. But the manager has set it up to where from 11 to 2 they just won't help you open an account, regardless of your appointment. All those times are listed as available on the website, you can set up an appointment at 11:30 if you want to but you're not gonna get seen until 2 because the manager stated she doesn't staff for that window of time. If you're going to claim to be able to open bank accounts on your website, you should probably handle the schedule more appropriately. Isn't 11-1 the time most working folks have lunch? You didn't even open until 9, you'd been open for 2 hours with almost no customers and yet all your bankers are out to lunch by 11? Ridiculous. After this hot mess, I headed straight to Prairie State Bank & Trust. They took care of me immediately and in less than 20 minutes (less staff, same # of customers). What's PCN's excuse? Does PCN just not like working folk? Are they strictly for retirees? Or do they just hate people who show up looking like they worked hard for their money? Here's my side rant: I should have known the second I walked in there... I asked to start an account and she just immediately corrects me "you mean open an account?" Seriously, wtf was that for? You knew what tf I meant, I guess you wanted to flex your education? Which is hilarious because you can't even manage a simple 3 person schedule tf outta here with your underqualified, classist, and privileged self.

    This review is for the ATM services only…read more Seems that each time I visit this location and need to use the ATM the interior or exterior ATM isn't working. Just call it bad luck, I suppose. Can't speak to the customer service inside the PNC, as we pretty much do all of our banking online these days. Great location at the corner of Kirby & Mattis. Be careful in the parking lot.

    First Mid Bank & Trust - banks - Updated May 2026

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