Although I've visited Burke Williams spas before, it was my first firm at this location…read more I scheduled a 35 min Relaxation massage and arrived about 2 hours prior to use the amenities. I have to admit that this location is the nicest one I've been to. It's spacious and very fresh and clean in all the different areas of the spa. They have a nice and relaxing waiting co-ed lounge where you can have some tea, juice, fruit infused water and fruit. The amenities are not co-ed. There is a jacuzzi, steam room, and sauna, and plenty of showers. Everything is kept very clean so that is very much appreciated. The staff were all very nice and helpful as well. They do validate parking for the parking structure that is within the Topanga Village (don't park in the outside 90 min parking, instead drive up into the structure towards Total Wines). I am definitely coming back to this location, even though there are several other Burke Williams locations closer to me.

Formal Customer Service Complaint -- September 12 Visit…read more I am writing to formally express my concern regarding the way my daughter and I were treated upon arriving at Burke Williams Woodland Hills on September 12th. We were there to celebrate my birthday with two of my best friends and were looking forward to a relaxing girls' spa day. Unfortunately, our experience at check-in was uncomfortable and disappointing. I want to clarify an important point: we were not late. We arrived approximately 15-20 minutes before our scheduled check-in time. Despite this, the blonde employee assisting me repeatedly told us that we were running late. When we arrived, a friendly brunette was assisting my daughter while the blonde employee checked me in. I provided my name, explained that we were there to celebrate my birthday, and gave the name of my best friend under whose reservation we were booked. After locating our reservation, the blonde employee stated that we were running behind schedule because we were late. I was surprised by this because we had arrived early. I was prepared to complete the check-in process promptly, but the repeated comments about being late immediately made the interaction uncomfortable. She requested my driver's license and then explained that a credit card was required on file. I explained that I wanted the charges placed on my card rather than my daughter's. After I handed over my credit card, she again stated, "Okay, you are running behind schedule. I need to finish your check-in." After processing my card, she placed it on the counter and slid it toward me rather than handing it back directly. She then asked me to sign a consent form on a digital screen. Because the print was very small and difficult to read, I politely asked if it could be enlarged. She sighed and told me she had a paper copy. She retrieved it from underneath the register and slid it toward me, again reiterating that we were behind schedule because we were late. She then told me that, because it was my birthday, I would receive an add-on. I asked what the options were because I wanted to understand what was being offered. She quickly went through them, but I was still unclear and asked for clarification. I felt that her demeanor indicated frustration with my questions. She ultimately told me that my masseuse could explain the options and that she would take me to the locker area. The contrast between the two employees was very noticeable. The brunette assisting my daughter was warm and welcoming. She wished me a happy birthday and told us to enjoy our spa day. Unfortunately, that welcoming attitude was not reflected in my interaction with the other employee. Before we reached the locker area, my two best friends saw us and came over to greet me and wish me a happy birthday. The blonde employee abruptly stated, "We don't have time for this. You are already running late. We need to get you into the locker room area." I found this especially upsetting because we were not late--we had arrived 15-20 minutes early. I was simply being greeted by the two friends with whom I had planned my birthday celebration. If there was a scheduling issue or discrepancy in the system, it should have been explained to us professionally rather than repeatedly telling us we were late. By the time we reached the locker area, what should have been an exciting and relaxing start to my birthday celebration had instead become stressful and uncomfortable. My daughter also noticed the employee's demeanor and independently expressed that she felt uncomfortable with the interaction. I am bringing this to management's attention because I believe this interaction warrants review. Repeatedly telling guests they are late when they have actually arrived early is inaccurate and unnecessarily creates a negative experience. I understand that Burke Williams has schedules to maintain, but scheduling concerns should be communicated with courtesy, accuracy, and professionalism. I chose Burke Williams expecting a premium spa experience. Guests should feel welcomed and respected from the moment they arrive, particularly when celebrating a special occasion. I respectfully ask management to review what occurred, including the discrepancy regarding our arrival time, and address the customer-service concerns described above. I would also appreciate a response explaining why we were repeatedly told that we were late when we had arrived approximately 15-20 minutes before our scheduled check-in time. I sincerely hope Burke Williams takes this feedback seriously and ensures that no other guest has a similar experience. Lastly, suggestion for group members in locker area: kindly assign lockers 10-15 slots away from one another so we are not all bunched together trying to place our items or sit in a crowded space. This would create a much more relaxed space.

They're so sweet and accomadating. Their customer service is great! And the massages, they always…read moremake me feel like I'm floating after I'm done. I've been going for years and I don't intend to stop any time soon.

I love it here. It's secret gem for a great massage with great prices. They have hot stones too,…read morethey offer couple massages too. The tables are very comfortable and the area you place your face. the bathroom is clean. Pam is my favorite. Management is very nice and friendly. Quick reviews, just for you!

Can't go wrong by coming here to receive a great massage. Very comfortable massage beds and great…read moremassage over all

I would have given this place 4 stars, but this is the second time I booked a 90-minute massage and…read morewas only given a 60-minute session. The last massage therapist I had, Tanya, did an awful job. The massage felt rushed and unprofessional. She mostly used one hand, seemed inexperienced, and jumped randomly from one area to another without any flow or technique. Much of the session consisted of simply pressing my body down into the table rather than actually working on the muscles and relieving tension. I even asked her to use her hands more effectively and focus on releasing the pressure in my muscles, but she didn't listen. What a waste of my day off and my money. I left feeling disappointed and frustrated instead of relaxed. Again. Her name was TANYA.

What doctors and pain meds failed to help, these lovely ladies and their healing hands have helped…read moreevery single time! Forever client!

Wow. Coco is Phenomenal!! Apparently everybody there is…read moreextremely gifted btw. I am a deep tissue bodyworker for the last 20+ years and have a very busy demanding private practice....but my masseuse of 25 years finally retired and I have been having a very difficult time finding a truly talented masseuse. Coco blew my mind and I'm extremely picky! You either have the gift of Massage, or you don't, and she's up there w/ the BEST I've ever had!!! Vivian at the desk was wonderful as well and I am now beyond relieved to find my new masseuse! Lord knows I need regular massage in order to do my work, I'm SO happy I found my new home. Thank you!!!

This is the kind of place that makes you want to stay and simply enjoy every single minute. Thank…read moreyou so much for the wonderful service!

Peace and tranquility on earth. I surprised my honey with a spa day and what an absolute treat it…read morewas. From the jump, Jana greeted us with genuine warmth. I made some last minute add-ons to the initial order and Lotus home was incredibly accomodating. Jana and her team work tirelessly to ensure a most zen and pampering experience. Couples massage: Jen and Jade were beyond professional and relatable. They first sat us down and asked if we'd had massages before, if there were any spots they should avoid or focus on. We had an actual conversation prior to the treatment and their delivery was spot on. I so appreciate how Jen and Jade allowed us to enjoy our massage in silence. And every so often, when I had a comment, they chimed in and laughed with my honey and I! Then back to silent enjoyment. Through the entire massage, I felt they were very present, engaging, professional, and kind. Couples facial: Amanda and Tamara were so knowledgeable and skilled in their craft! Every question that my sweetheart and I had regarding skincare, Amanda and Tamara answered. Personally, it can be a jarring experience for me, having someone work so closely to my face. But Tamara's energy was inviting and safe and she was so gentle! After the facial, Amanda and Tamara checked in with how my sweetheart and I were feeling and gave us privacy to slowly get ready for our next experience. Pool/Hot tub: Is there truly a better way to end the day than to soak in a hot tub with palm trees and cabanas? I think not. Part of the deal was a beverage tray and floating food tray. First, Jana knew that my sweetheart and I don't drink alcohol, so Jana prepared non-alcoholic champagne! This was a special treat for us, as normally, we simply deny the alcohol and swallow the cost (that's already included in the deal). It was incredibly thoughtful of Jana to have something else prepared for us to enjoy. Along with the non-alcoholic champagne, she prepared clarifying mint tea, coffee, and sparkling mineral water. So refreshing as we floated in bliss. Then came the food tray. Oh. My. Droooooool. Tiramisu birthday cake, the biggest raspberry macaron, a quarter pineapple artfully displayed in the shell, crisp green grapes, literally the best turkey/bacon sandwich, and a delectable grilled chicken salad. Y'all, literally every single bite was top-tier. To top off the surprise, turns out Jana is the masterchef behind this amazing spread! Everything she does is done with intention and the client's experience in mind. I was simultaneously blown away and deep in serenity. 10 out of 10 would recommend!

My husband and I booked our first massage here at this little spa off of Topanga and upon entering…read moreit, it smelled lovely, the way a spa should. We were greeted warmly and asked to sign in with our name, phone number and date. We paid for our services before treatment and were able to also pay gratuity at that time. They take debt and credit cards. The lobby/reception area is small but has two chairs to sit in if needed. Once I was called back into the room it smelled clean and spa ready. The room had a couple of hooks to hang up your clothes which was convenient. I laid down on the table and Fern came in and worked her magic! The massage starts with what seems to be an assessment of your body with pressure points on your neck and shoulders, then some stretches of your limbs, followed by the massage. Starting from the neck to your toes, right to left, ending with a hot stone, scalp and face massage. The massage itself consisted of Thai, Swedish, Deep Tissue and Hot Stone, it was AMAZING!!! My body felt like jelly and ooooh so relaxed. As we were leaving they offered us a bottle of water and wished us well with much gratitude. Their prices are very reasonable. They offer an early bird special from 10am-1pm where they offer a $10 discount on their treatments. My husband and I will be returning customers. Thank you Mind and Body Rejuvenation Spa!

I am absolutely appalled at the lack of communication here the massage therapist use bagbalm on my…read moreupper back without checking that it would be ok I'm allergic too somthing in those creams and ended up with my neck and back feeling like they were on fire for a few hours

I have had three massages here so far. The first two were shortly before I gave birth, and then a…read morefew days after. It was really hard to find someone who offered prenatal massage, so I was thrilled when I found that this place does! I wouldn't have even thought to do the lymphatic massage after giving birth, but the therapist I worked with highly recommended it, and I'm so glad she did. The lymphatic massage greatly reduced the swelling and extra fluids in my body. Most recently I had a deep tissue massage with Alexa. After about 10 minutes I could tell that Alexa has a magic touch. I could feel the care in her hands, and to me that is a sign of a great therapist. Her pressure was perfect, and I didn't want it to end. I have had massage and body work for over 20 years and Alexa's massage was one of the best ever! The only thing I don't care for in the spa is the blue lighting, but you can request to change the color to whatever you prefer.

KIRA was amazing! Best facial I ever had! My skin was glowing after and I got so many compliments…read more She also included a massage on my face at the end and she also did a scalp massage that made me feel so relaxed in the end. I will be recommending her to everyone I know! I have been to so many estheticians, but Kira was one of the best estheticians I have ever been to! Come try her out!

Ankana is great. I've had many massages over the years, and Ankana's massage is the best I've ever…read morehad. Every massage is specific to the client, not just a typical massage for everyone. I recommend her to everyone who's looking for a masseuse. She recommended stretching in addition to the massage a few sessions ago. I have felt a huge difference since she incorporated the stretching. I look forward to the sessions. Another perk is I don't have to listen to the typical massage music if I don't want. instead I can suggest my preferred music. It's been nearly a year since I've been going to Ankana and I'm so happy I found her. She's simply amazing. Not only is she a great masseuse but she's a friendly and a fun to talk to. Ankana offers various Therapeutic massages and other techniques that target specific areas. She will personalize your session based on your liking and need. I like that she explains what she's doing and why and offers exercises you can do at home. Personally, her deep tissue massages and various stretching techniques have been so helpful. I have more flexibly and most of all, less pain that would previously restrict my activities. Anyone looking for a great masseuse, contact Ankana, you won't be disappointed.

If more stars were available, I would use them. Ankana, is a master at her craft. It is such a joy…read moreto have a wonderful person help support my recovery. I highly recommend. Thank you for making a difference in my daily life. Cheers.

I thought I should write my review before taking a much needed nap. I just had the most amazing…read moremassage! This was my first time at Spa Day Wellness, my masseuse was Tanya. All I can say is that my originally scheduled 60 minutes, turned into 90 minutes! Tanya's soothing and strong hands resulted in a very relaxed body, mind and spirit. The place offers a calming and relaxing environment. This is the first massage that requires a nap. This made my day off work a bonus day! Until next time... definitely planning to return.

Annie was absolutely amazing! I did the facial and massage combo and left feeling completely…read morerelaxed, refreshed, and glowing. She has such a calming touch, was incredibly attentive, and made the entire experience feel luxurious from start to finish. I'll definitely be back!

Went for a much needed massage and was a little nervous because for the price, you want perfection,…read morewell....I GOT PERFECTION AND THE BEST MASSAGE EVER. I saw wonderful young lady name Sheila, and boy does she have magical hands, I walked out so relaxed and happy. I hope to go back soon. I do wish the now had a referral program, I have told many people about her and someone I know already booked. Thank you Sheila and The Now, please consider referral programs, which cost you nothing but make the client very happy, especially people like me who can't afford to go often, any perk helps. I owned a business for 23 years & customers feeling seen and heard goes a long way. I can't wait to come back!!! Sheila Rocks!

Highly Disappointing Experience - Not Worth the Price…read more I booked the 80-minute 'The New' massage for $170, and it was incredibly disappointing. The room had uncomfortably loud, jarring wave sounds, and staff refused to lower the volume when asked. Furthermore, the facility doesn't provide basic amenities like a robe or towel. To use the restroom, I had to get fully dressed in my street clothes and undress all over again. The lack of basic comfort and customer care is unacceptable. This was the most unnecessary $170 I've ever spent.