I have never experienced such a poor process in attempting a loan. They papered us to death on a…read moremortgage, it was conservatively 25% loan to value. They requested everything including a business license, really, for a mortgage? And we pay off credit cards off monthly yet they used those amounts regardless. And the loan officer, very unprofessional. Do a yelp sort by date and you will find similar low reviews Don't waste your time. Now I have to find the time to close all my accounts. I wish I had read these reviews earlier.

Take heed, active duty and veterans that travel outside of the United States. I was out of country,…read moreat a fair and the beer tent charged my debit card 10x what they should have. I was told by the people at the beer tent that if I gave them my e-mail they would e-mail me a receipt (surprise,they did not). THEN they double charged my card while I was standing there, I heard the machine beep twice and they said not to worry I wasn't being charged twice. Turns out I was charged 150 EUR for a beer. I disputed the fraudulent charge with Navy Federal's dispute department who told me that there was absolutely nothing they could do. I would humbly recommend a financial institution that has your back in a bad situation instead of just washing their hands of you and your problems. I don't have much really and that was a lot of money for me to lose at once. We the people need to support businesses that support us, and also possibly bring back traveler's checks. Thanks for nothing, Navy Federal.

This review is for Rob Hutsell. Point blank: Rob is top of the line and the lender you want to have…read moreon your team! This review is from a mortgage/loan that was closed back at the end of May 2025 in San Diego. I was recommended Rob after talking to 6 different lenders and was locked in a loan with one of them. Rob was able to offer the best deal and I felt so confident in him, that I switched lenders and was able to close our loan in time. Rob is kind, responsive, knowledgeable, and is able to deliver the best loan for your individual situation. Buying a home is stressful and having a good team is the key for success. Rob worked well with my realtor and everything went so smoothly. So happy to have found Rob in time and if you are looking for a great lender-he's the best!

We had heard wonderful things about this company. Unfortunately our experience was less than…read morestellar. The communication was poor and we were switched around to a couple of loan officers in the process. We were told that our rate would be floated to hopefully get it down at least half a point however the loan officer did not keep communication with me through this process and the rate reduction did not happen as they said it would. In addition, our closing documents were not given to us until the day before the closing so we did not know how much we would be bringing to the table until the day prior. Unprofessional at best. We will be refinancing elsewhere as soon as we are able. This was a disappointing experience.

They sold me 39 days later. But thats what they all do. Prime lending is not responsible for…read moreOlympus Insurance company. The worst insurance company ever. They insure half of the hurricane areas in Florida, we all pay for that now.

From the owner: Specialties PrimeLending is a national mortgage lender that…read moreprovides a wide array of loan products, including fixed- and adjustable-rate mortgages, FHA and VA loans, jumbo loans, refinancing options, renovation loans and relocation programs. We offer a variety of home loan programs for a range of credit scores and with various down payment options. Since 1986, we've helped over 500,000 homeowners buy a new home, fix up a current home or refinance. If you are in the market for a home loan, we can help you make the right decisions and have a rewarding experience along the way. For us, it really is Home Loans Made Simple®. Equal Housing Lender. History PrimeLending is a national residential mortgage lender with nearly 300 locations across the U.S. and the ability to originate loans in 50 states. Offering hundreds of home loan programs to cater to a variety of needs, PrimeLending is dedicated to making the home loan process simple, clear and timely.

THANK YOU TIM, YOU AND YOUR TEAM WERE AMAZING FROM THE VERY START ON THIS ESCROW! I have been a…read morerealtor for 14 years in California and have closed allot of homes with local and even Nationally known major lenders, but my buyer had faith in you, and I could tell you knew what you were talking about the second we talked on the phone. My fabulous VA buyer had no hiccups with you whatsoever, and got an incredible rate from you, proving VETERANS MATTER! Love this loan and the entire process from TRIDENT, thank you TIM!

Tim did a wonderful job securing a loan for my client. I am a realtor and appreciate his…read moreresponsiveness and the incredible rate he was able to get.

I recently purchased a new construction home in Pensacola. Because I am relocating from Atlanta, I…read moreneeded the mortgage experience to go as easy and as smooth possible. I decided to use the builders preferred lender, American Mortgage. Florida Real Estate law is a little different from Georgia Real Estate law and the learning curve, on my part, made the processes a little longer than expected. The Loan Officer I worked with, Chelsey Jennings, was extremely professional and made herself available to answer my questions, day or night, 7 days a week. Ultimately, I got a great interest rate and the my home closed, on time without any last minute surprises. I would highly recommend American Mortgage!

I was referred to this company by a realtor, and was told I would get the lowest price possible…read more Bottom line, they quoted me high rates that weren't even being offered by banks (banks were 2% less than what he was saying). He said it would be thousands of dollars more at closing if I wanted lower rates, and that he would take care of lender fees. I ended up calling 7 different banks and they said they have no clue where his quotes were from, and sent me the actual quotes for that time period (same day as his quotes/ within the same hour and all banks had roughly the same rates, but none were even close to being as high as his). I ended up closing at an extremely low rate, and paying very little at closing. Going with the bank, I saved 2%, $200 monthly payment, close to $10k at closing and $250k over the 30 years on interest. I'm not sure what motivated him to drive up my price, but I will NEVER recommend him to anyone. He acted like he was doing me a favor and helping me out, but after very little research, I see how these companies will attempt to scam people that aren't savvy with the house buying process.

NFCU credit card dispute would not remove this! Since my trailblazer was not fix…read moreby what Precision Auto Tune had done after they said they fixed all the issues. First of all either no tune up was done or they did not know what they were doing. Cylinder 6 coil was not working at all. Making only 5 cylinders running which should of stopped the tune up. You all replaced the coil only after the mechanic noticed the computer code after all the work was done that Cylinder 6 was not working. Then the very last thing Precision Auto Tune did was replace the Cylinder coil. So no tune up could of been done or was done after the coil was put in. I watched this with my own eyes. Also I should of been told from the start how much the oil pump replacement cost and work was. Then the sensor that I was told that needed replaced. It did not need replaced. So Precision Auto Tune replaced a part that did not need replacement. Precision Auto Tune told me it was then the oil pump that needed replaced for 2400 dollars. I had lost all trust in them. I talk with other mechanics around town and looked it up for myself. It is a known issue for Vortec engines. It is a problem with the Oil pickup tube getting air in it once the engine is hot. I got estimates for this which was all around 1,000 dollars. It is only 3 bolts to replace this and a 45 dollar part. So I will just do it myself. But as they could not do a Tune up on an engine only running on 5 out of 6 cylinders and the sensor they replaced was working properly that they replaced and they are suppose to be the experts at 200 an hour. I asked for my money back because they could not of done the Tune up and the sensor that they said fixed the truck did not fix the truck. Any court and mechanic hearing this will know I am right and asking for what is fair. This is a open and shut hands down case against Precision Auto Tune.

Only 2 tellers and a line out the door... ridiculous. Why are you so understaffed? I don't…read moreunderstand such a large institution not serving it's members quickly. This is every time I go there.

Shellie is absolutely amazing at what she does! She is so patient and passionate about helping…read morepeople be able to make their dreams come true when purchasing a home! She's the best there is in Pensacola and you definitely won't be disappointed!

From the owner: Shellie Isakson Smith at Guild Mortgage is your trusted partner for personalized home loan…read moresolutions. Since 1960, Guild Mortgage has been helping families achieve homeownership, and Shellie Isakson Smith brings that same commitment to neighbors in Pensacola and beyond. Whether you're exploring FHA loans, VA loans, first-time homebuyer programs, or refinancing options, Guild Mortgage is here to guide you every step of the way. Looking for the best mortgage lender near you? Connect with Shellie Isakson Smith and buy your home with confidence.