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    Freeway Insurance

    5.0 (2 reviews)
    Open 9:00 am - 6:00 pm

    Services - Freeway Insurance

    Car and truck insurance

    Life insurance

    Homeowner or property

    1 More Service

    Vehicle

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    1 year ago

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    Edgar B.

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    5 years ago

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    Blue Cross and Blue Shield of Florida

    Blue Cross and Blue Shield of Florida

    (4 reviews)

    Worst insurance company ever. Overpriced for terrible care and THE WORST customer service I've ever…read moreexperienced. I signed up in August and canceled in January - not once was the bill correct. They either processed the payment on my side (took the money) but not theirs (causing the bill to be "late" and a double charge the next month), or their site was down and you could not pay. I tried to sign up for auto-payment but after several months of calling and it not going through I gave up. Then it kicked in for the last two months I had them out of no where. Agents will not get back to you via email or calls. Once you sign up they don't care about you because they already received the commission. Customer service has no answers to just tells you what you want to here so you get off the phone - I've confirmed and reconfirmed things are "all set" only to find out they are not. The last straw was when they overcharged me - causing my account to be overdrafted. I called and confirmed my new premium with 2 agents. I received a paper statement telling me of the new premium. But then the bill date comes around and it is much higher than expected. Call hold times were 2 plus hours so I walked in. Waited over 2 hours there only to be told "we can't fix it this month but we can fix it next month" and basically just to deal with it. HELL NO. You took money that was not yours, I'm paying my bank a fee because of it, and I'm not getting paid to work today since I'm sitting around here waiting for someone to care about my issue. They wanted me to take the mistake for what it was and not fix it. Clearly explaining the situation nicely was not working so I had to step it up. After 3 agents, and some yelling/swearing on my part they finally agreed to cancel my plan and refund the money. It took turning into a monster to get any help with them. That is certainly not good for my health. I'm done with them. If I could turn back time, I'd never have gone to them and just paid the tax fee for not having insurance. Not worth it at all. I've also since talked to several people in Pensacola who have had similar experiences. STAY AWAY!! STAY FAR AWAY!!!

    Nice place but bad service! Walked in and after the receptionist finished ruffling through her…read morepapers she finally acknowledged me. I asked her if they offer vision insurance because I currently have my health insurance with BCBS. She said yeah, but its on the 'high end'.... Ha! She basically talked me out of it. Guess that's why she's not in Sales. Thumbs down for this gatekeeper!

    Freeway Insurance - autoinsurance - Updated May 2026

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