Located in an ancient Whataburger building at the apex of the Pace/Palafox split, Direct is an…read moreinsurance company that I'd never heard of, so I stopped in to get a quote. It was pretty busy and the wait was about 15 minutes, but the quote was pretty quick. Said quote was laughably high...almost double my GEICO policy. But hey, it never hurts to check. Pleasant and personable staff. I got the impression, by viewing the dozen or so Direct current customers that rolled up before, during, and as I was leaving, that the company caters to people that have poor driving records and can't obtain policies from better-known, national companies. Direct may be a national company, but I had certainly never heard of them. I left the place and drove up to the GEICO office on 9 Mile and renewed my policy. But still, if you have no other options, these folks are nice.

I can't say enough good things about Thompson-Walden Insurance. This company is truly fantastic in…read moreevery which way. They treat you like family and fight for your best interests. I recently reached out to Thompson-Walden regarding auto insurance & renters insurance needs. April Lackey was amazing, she was super responsive. April shopped around and helped me and my fiancé find great rates and saved us a ton of money from our existing policies. I'm glad to be with Thompson-Walden now and look forward to continuing to do business with them in the years to come.

Bobby Emmons and his great staff take care of all of our insurance needs. I highly recommend them…read morefor their expertise and quick service.

These folks are as easy to deal with as it comes in this industry. quick, friendly, professional…read moreservice and fair rates. KSandra is a pleasure to do business with.

I called freeway insurance group today desperately trying to find a more affordable carrier then my…read morepresent! They just saved me almost 600 bucks a month!! Joseph was easy to work with and understood my concerns! I will definitely be referring friends and family!!

Professional. When…read moreI visit, Tacie is always smiling. I'm grateful because they know so much about insurance and help me choose coverage that fits my family best. Having an insurance broker makes my life a whole lot easier. Thank you erb&young!

I highly recommend Dave Reed Insurance! Vonnie was absolutely wonderful to me. 5 gold stars for…read moresure!!

Very responsive and helpful agency. They shop many insurance carriers for the best rate!read more

Took a friend here today to see about getting health insurance. Richard did a fantastic job of…read moreexplaining the process and walking her step by step through all the pros and cons of the various policies and explaining how the marketplace works. Super duper informative and over the top customer service.. I will definitely be sending more folks here.

I called last week in spoke to a woman for a quote on me and my wife and kids' 5 vehicles and…read morehomeowners insurance after moving from Alabama to Florida. I was told an agent would reach out, but no one ever did. I called again Monday and today and still got no response. I saw similar complaints in the reviews, which was disappointing. I ended up going with Progressive since they gave me a better rate. Communication and follow up really matter, especially with new customers. State Farm do better. going with Progressive since they gave me a better rate. Communication and follow up as promised really matter especially with new customers. State Farm do better.

Since my employment has ended, I want to share my personal experience. First, I want to sincerely…read morethank every customer I had the privilege of assisting. Whether you left a review mentioning my name or not, I truly appreciated every interaction. My goal was always to provide first call resolution, make sure every question was answered, and make sure every customer felt heard, respected, and valued. It was an honor to assist you, and I appreciate every customer who trusted me with their insurance needs. I also apologize to those who expected to continue working with me, and I hope you continue receiving the service you deserve. As an employee, my experience was different behind the scenes. From my perspective, leadership was often unavailable to both employees and customers. Many customers wanted to speak with or meet the agency owner, but we were frequently instructed to schedule appointments because he was not available. I also felt employees were expected to carry responsibilities beyond their job roles while not always receiving the support or guidance needed. I believe my employment ended shortly after I raised concerns about those issues. I shared that I felt leadership should be more present in the office for both customers and employees and shared my concerns about the expectations being placed on the team. Today, my employment was terminated. While I can't know every reason, that is how I experienced it. Another thing I noticed was employee recognition. From my perspective, the agency's social media highlighted other team members, but I was rarely, if ever, recognized publicly. The recognition I received came directly from customers through calls, conversations, and reviews. Those relationships meant far more to me than any social media post ever could. To my former co-workers, especially Alisha, Maya, and Cindy, thank you for the laughs, the teamwork, and the support. Continue doing what's best for yourselves, your families, and your mental health. To every current and future customer reading this review, I encourage you to form your own opinion based on your own experience. This review reflects only my personal viewpoint. I am sharing it because I believe honest feedback matters. I appreciate every customer who trusted me, who supported me, and gave me the opportunity to assist them. I wish everyone the very best.

Do not deal with Bluewater Insurance of Pensacola. Terrible. For sure never again. Very…read moredisappointed.

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. As an Allstate Agent in Pensacola, we are committed to helping our local families. We enjoy being a part of the community, and building relationships. Our understanding of people in this community helps us provide customers with an outstanding level of service. We look forward to helping families like yours protect the things that are important - your family, home, car, boat, and more. We are committed to helping you get the appropriate level of protection to safe guard you and your family. Contact us to evaluate your coverages and the flexible payment options that work for you.

I found Coggins Ins. when I first moved to Pensacola. I moved from out-of-state and needed to get…read morevehicle coverage for Florida. They were very quick to assist me. They checked a few different carriers and presented the quotes. After choosing which coverage/carrier we wanted, the process was very quick and easy. The associate that assisted me was very helpful and answered all questions. It was nice having an agent you could actually talk to in person. It's also nice to support a family owned, local business. I would still be using their agency had I not moved again.

From the owner: Automobile Insurance, Home Owners Insurance, Flood Insurance, Commercial & Business Insurance, RV…read moreInsurance and More

Stay away from this company if you are in Pensacola. Erica Myer is rude and not good at…read morecommunicating with her clients. As a result Progressive can increase your rates hundreds of dollars and not refund your money even though your agent said they would. I highly recommend you call Rene at State Farm and have a friendly agent that will actually explain all your options and they were cheaper than Progressive.

This agency is utilized as an "assigned" agency for Progressive. We were assigned to an agent at…read moreKey Ins named Erica M. who lacked knowledge, poor communication skills, likes to blame the customer, and was extremely rude. Unfortunately, we canceled the policy prior to speaking to her supervisor who provided helpful information, but it was too late to be of any use. Too bad she didn't mention it, could have saved a customer. We understand that emails were sent (to spam/junk so didn't see those) and 3 calls were made over 4 months with no mention of urgency re: policy increase or ways to avoid. We will take ownership of missing those 3 calls, would have been lovely if she had followed thru with a more urgent message. However it was crystal clear she had no desire to try to save our business by her condescending attitude and unwillingness to try to help. Her supervisor gave us an option but the policy had been cancelled by that time so we were stuck. If you get assigned to this office by Progressive highly recommended requesting assignment to another agency or a completely different insurance like State Farm.