This agency is utilized as an "assigned" agency for Progressive. We were assigned to an agent at Key Ins named Erica M. who lacked knowledge, poor communication skills, likes to blame the customer, and was extremely rude. Unfortunately, we canceled the policy prior to speaking to her supervisor who provided helpful information, but it was too late to be of any use. Too bad she didn't mention it, could have saved a customer. We understand that emails were sent (to spam/junk so didn't see those) and 3 calls were made over 4 months with no mention of urgency re: policy increase or ways to avoid. We will take ownership of missing those 3 calls, would have been lovely if she had followed thru with a more urgent message. However it was crystal clear she had no desire to try to save our business by her condescending attitude and unwillingness to try to help. Her supervisor gave us an option but the policy had been cancelled by that time so we were stuck. If you get assigned to this office by Progressive highly recommended requesting assignment to another agency or a completely different insurance like State Farm. read more