I'm not sure if it's new management or what... but the Southaven First TN / First Horizon (Goodman Rd. & Elmore location) is totally different - this location has changed so much in the past 3-4 years. The lines are so long, some of the tellers are really rude/mean. Today I stood in line for 30 mins to get to the teller, ask her a question and she says she can't help me and to go to the customer service area - then rudely turns to her computer. I wait another 30-45 minutes and still no one can assist me so I leave. Mind you, I left and 9 people were still waiting to be seen by customer service. At that point the line to speak to a teller was non-existent.
Do better, First Horizon on Goodman & Elmore. read more