It has been positive until recently I'm unable to login to my account from my computer or phone,…read morewhich makes no sense to me. I've tried to get help from bank, but they are unable to help me. Now I've got to find a new bank. Very inconvenient!

This is the best bank to be with period. They know you by name and they make things super easy…read more They have great interests rates and great customer service. Isabell, and Jerry always go above and beyond to get everything I need. I have recommend many of my friends and family to this bank.

I had such a good experience at this branch. The bank manager, Kevin Hill, was professional,…read morefriendly and took care of my banking needs. Thanks Wells Fargo for the positive experience and I recommend this branch for your banking needs.

Rude and couldn't care less about assisting me. Not ONE cust. service person in their 6 offices. 3…read morehours wasted online to not resolve a simple issue, too. Worst bank locally & Nationally too. Guess they're still dealing with the Millions in fines from laundering drug cartel money. Avoid this bank like the plague.

Very unfriendly and never know about their own business. Please stay away. I was in to make a…read moredeposit from my retirement and none of the workers their knew how to do it, at lease that was their excuse they told to me

We switched to FS Bank in January after being with USAA for many years with multiple problems. We…read morewanted to have a bank closer for deposits of cash and checks. They are always helpful with any issue whether by phone, messaging or walking in plus it's nice to not have to pay for a legal stamp when needed. Great place.

This is the worst bank I have ever done business with. I am closing my account with them and never…read morelooking back. Unlike other banks, payments at this bank don't process on your account for nearly a week in many cases. If a payment is refunded for any reason, you will have a hold for that amount on your account for a bare minimum of 2 weeks. Their banking app is literal trash. You can't do transfers or remote deposits from it. The menu options are there to do a transfer or remote deposit, they just don't do anything or say you don't have access to that function. The apps only function is to show you your current balance. The app does NOT tell you when you have a negative balance! Rather than use a negative sign, they put parenthesis around your balance, which is 100% misleading. They're just out here trying to get those NSF fees from you. Which, by the way, you can call them and tell them to ALWAYS decline payment when your account is negative, but the woman I spoke to on the phone said that whether they pay the charge for you or not you will still get charged that $33 NSF fee. Even if they don't pay it for you! That's ridiculous in my opinion, and a huge detail they never even bothered to mention at sign up. The app itself has locked me out of my own account the past 2 weekends and I have not been able to access my balance. I have had to call two different weeks in a row to have it fixed... but because their hours are the bare minimum, that meant I was completely in the dark about my own bank balance until they opened on Monday. They do NOT have an emergency line or any way to contact anyone for help when something goes awry. Want to reset your pin to get access to your own online banking account? Well, you'll have to wait until Monday morning to contact this bank. Each time I've asked what's going on or why my app/online banking kept locking me out, they've just told me "we don't know what is going on," or (even worse) "it's your fault. It's your app, it's your phone, it's your internet browser," and then rushed me off the phone. First of all, that's not how that works-- I have two other bank accounts and have never had issues like I have had with this bank. Second of all, this has happened two weeks in a row! The first time is might be a fluke in their crappy system, but the second time it more than certainly needs to be addressed rather than brushed off. Because I couldn't access the app And had no way to reach anyone over the weekend, I did not know how much I had in my account. So of course something comes out and that leaves me in the negative and they charge me NSF fees. We declined overdraft protection, so our card should have declined in that event, but it did not. I tried to call the bank to figure out the issue and the woman I spoke to HUNG UP ON ME. They do not listen to your problems and spend the entire time yelling over you while you're trying to explain the issue you are having or tell them what is going on. In conclusion, this bank is wholly unprofessional. If you're considering opening a bank account with them, don't waste your time or your money for that matter. You're better off going down the street to Regions than using this backwoods barn they call a bank.

I was concerned based upon the reviews. I arrived on a Saturday to take advantage of a new account…read morepromotion. My timing was perfect, as I only had to wait a few minutes. (The people who came in after me, had to wait about 30 minutes.) Melody had me setup with a checking and savings accounts within 45 minutes. She was very pleasant.

I'm not sure if it's new management or what... but the Southaven First TN / First Horizon (Goodman…read moreRd. & Elmore location) is totally different - this location has changed so much in the past 3-4 years. The lines are so long, some of the tellers are really rude/mean. Today I stood in line for 30 mins to get to the teller, ask her a question and she says she can't help me and to go to the customer service area - then rudely turns to her computer. I wait another 30-45 minutes and still no one can assist me so I leave. Mind you, I left and 9 people were still waiting to be seen by customer service. At that point the line to speak to a teller was non-existent. Do better, First Horizon on Goodman & Elmore.

This is a clean, organized, customer-oriented branch of a major bank. It is professionally staffed…read morewith executives who are capable and willing to handle my personal assets with skill and direction. It's a pleasure to walk into Regions Bank on Shelby Drive here in Memphis and efficiently handle my personal banking chores !

The service was professional and very informative. All of my questions were thoroughly answered and…read moreaddressed. The building was clean and social distancing enforced.

Region bank has terrible customer service at branches in senatobia and Southaven ms. I will be…read moremoving my business after more than 20 years.

Terrible service even though I have been a customer for years and years. They were Union Planters…read morewhen I started with them! I took a document in for notary services and was refused because it was for a car transfer among family members. We only needed our signatures verified. It had Nothing to do with the transaction itself. The employee said it was Regions policy. So we had to go to UPS and pay ten dollars. Thanks a lot Regions. I will likely not be your customer much longer.

This location was PACKED on a Saturday morning. They had security outside. When I went in, the line…read morewas quite long but moved quickly. I also noticed that all of the desks had people working. It's nice that they are fully staffed to keep up with the crowd. My teller was both kind and professional. I'd go back to this location when in the Memphis area. If you have a transaction you can do without entering the bank (mobile banking), I'd suggest it since it's so busy. By the time I left, the line was out the door.

Need to build a more convenient structure. Extremely crowded and small inconvenient parking lot…read more Not enough ATMs. Long lines.