Ummm, it's a bank…read more Please don't raise your expectations too high. I had an appointment to speak with a banker. I arrived early, but checked in and asked if there was any possibility of being seen early. It was a very simple matter that unfortunately required me to be there in person. I was curtly informed that I would be seen at the appointment time. Period. No consideration, no respect, no professionalism. I am now in the process of changing banks. I don't need special attention, just to be treated like a human.

This Wells Fargo brand is very small but conveniently located on sunset RD just off red road on the…read moregables side. It's tucked away next to the dry cleaners but it has an ATM just in front of the side walk. Whenever I need money during work hours or while I'm in the south Miami area it's just walking distance from the mall. The staff is friendly here and willing to help with whatever transaction you need. Since it's a small branch it can get packed pretty quickly. The parking situation isn't the best since there is only 4 spots just in front of the bank and the rest of the parking is shared by all the other store fronts on the same block.

My account was subject to fraud and the bank refused to open credit my account for the $5500. Their…read moreargument was that it wasn't their fault. Most if not all banks always reimburse their customers for fraudulent losses without any hassle. Conclusion: Put your money in a reputable bank unless you want to assume the risk, and don't wait until you learn your lesson the hard way.

This used to be an awesome bank with personal service and a great APP for keeping track of banking…read moretransactions. Since its recent transition to United Community Bank, the online service has completely fallen apart. No longer can you use the online services to reliably track banking deposits and debits. I guess the shareholders took their money and checked-out. Find another bank as soon as possible.

This is one of the banks that did deserve to get bailed out!…read more Being on my "Form follows Function" list, it's not a place I can get too verbose about. I go to this branch for the mere convenience that it is next to my office (and Sunset Place). Except on Monday mornings and Friday afternoons (payroll) the teller lines move fairly quickly. Even then, the staff is generally pleasant and willing to help. They were also helpful in straightening out an issue with Fraud Protection when the people in the national call center still thought I was in San Francisco and wouldn't allow me to charge a transaction in Miami, almost causing me to miss my morning coffee!

This bank is dreadful. A company made an illegal charge out of my account, I told Chase immediately…read moreand for three weeks they have been posting fees to do with that transaction - $117 to date. I've spoken to three people in the company at different times about this, very time consuming, it's only just gotten sorted despite a letter that arrived a week ago promising to put the fees back in the account. $12 a month for this? I don't think so. I'm closing my account.

I am not a customer at Total Bank, however i went in anyway to break down a large bill. David and…read moreKatherine could no have been more accomodating. They even allowed "Tooket" my golden pup to visit with them. While at the bank, they went over a list of services they offer. Home loan caught my eye, so I am applying.

I do appreciate this location directly in South Miami along US1 for it's easily accesible lot. The…read morebank is open during usual hours and since it's a local bank, the service is personalized. I recently visited them with a check and they were quick to process it with kind service. They've recently merged with TotalBank so the rank has grown for them. You can recognize it by its multi-colored hourglass feature from afar. They don't offer a variety of services after hours but the online banking is a breeze to handle. Communicating with your personal banker is quick and easy so your experience here varies from those with a larger bank. Plus, FIU is on the board of trustees so it's another way to represent panther pride. Calling the branch or coming through their drive through teller is easy to do as they are located directly in the center of Miami.

This bank provides great service! Everyone is very helpful and greets you with a smile. I love that…read morethere's hardly ever or very short wait. Provides many of the financial services offered by bigger banks while still maintaining a very personalized feel. A plus!!

From the owner: Grove Bank & Trust is South Florida's community bank of choice for people who want convenient…read morebanking and superior personal service. Local Management. Swift Decisions. Experience the difference at Grove Bank & Trust. You will love our friendly knowledgeable staff, surcharge free ATMs at all Publix Presto. ATMs, online banking, online bill payment and mobile banking.

I think this bank has gotten too big for me. There's a 45 minute wait for customer service because…read moreI didn't make an appointment. I think it's just this location though because the location in Sunniland has excellent customer service. My wait didn't end up being 45 minutes and Billy & Xio provide excellent customer service! They were extremely helpful and friendly. Dorian stopped by at the end of my visit to offer to help me with a car loan!! I left happy!

Wow this is ridiculous. Saturday morning the line goes to the door. Two tellers working with 1…read moresupervisor with a real angry look on her face standing over them but not helping the line to move in any way. The lady behind me complained and the supervisor rather than apologize was extremely rude to her. 19 people are in line. Now she sarcastically told a gentleman that just finished and kindly told his teller next time he would bring her a coffee that he should bring coffee for the clients. Really.... The supervisor just sarcastically told a customer to buy all the other customers coffee. She said this rather loudly so we would all hear.

My banker Gabriela is always a pleasure to do business with. Mr. Arias the bank manager is…read moreexceptional. Definitely knows how to manage a bank, all good experiences whenever I've come to the bank .The bank even has a chicken helping to direct traffic with the outside ATMs. What's not to like?

Embarrassing service!! Got inside the branch at 3.45 pm…read moreThere was another Client waiting for someone in the middle of the Hall..I had to make a deposit + withdraw and No one teller was there....I waited 10min and nothing. I looked for any bank employee. I approached a gentleman that was seated in his office and kindly I ask if anyone was working as a teller....The answer was "I'm with a client'...and I thought ...who am I Anyway after 20 years of Citibank it;'s time to change!!

Love this bank! Super central, free parking, tellers are really nice and fast and really…read morenice/clean/modern branch. Their business bankerS and personal bankers are super helpful and they'll answer any financial questions and try to help you w fees

Terrible my experience in this bank especially with Ms. Lina Lozano, terrible customer service, she…read morewas on the phone while she was attending me. I had to cash a check out and she deposited in the accountant, she didn't even listen what I was saying. 0 stars. Now I have to wait 3 business days to get my money. For that I just could have just deposited on the app or the ATM outside the bank. She's the worst mean person.

Horrific response time, I had to wait 30 minutes to get attended and that was even after asking if…read moresomeone can serve me. I had a simple document that I needed notarized and they refused to help me, even though it was my first time. For more context there were two notarizers and they were free

Amazing experience! I visited here on Saturday. I made an…read moreAppointment for 11am. Although I did not get taken in until around 11:30am, I had a great experience. I opened a new account. Brian helped me. He explained everything thoroughly, did not pressure me into anything I didn't agree with. He also gave his honest opinions on the questions I had! He made the process extremely easy and understanding. On my way out, a gentleman held the door open for me and had a nice exiting statement for me. So happy this will be my new bank! Had a wonderful experience.

The guy with blonde hair White button down and blue pants , today on July 17, 2023, had another…read morecustomer waiting. When he finally arrived, he laughed and said he had no idea some one was waiting for him and said he was talking in the back. He approached me and looked at his watch. He asked me if I had my business with zombie. I had no idea what he meant and then he said it takes a few days and that I'd have to make an appointment. He obviously didn't want my business. Glad I dodged a bullet by not getting my business account here. Had I had a financial dilema, this clearly would have been a nightmare to deal with. Thank you Citibank for hiring employees that show you how unprofessional they are right from the start so I can choose to run my business with a more professional financial institution.

it does have human on customer service , only Robot what…read moreonly say " I am sorry, iam not able to understanding" A bad joke of customer service