Very friendly staff and they are eager to help. They have returned calls promptly and are proactive…read moreon their customer service.

From the owner: Deposit Services, Personal Loans, Mortgage Loans, Commercial and Business Loans, Financial…read moreAdvisors, Safe Deposit Boxes, Debit Cards, Online Banking, Mobile Banking, ATMs

One of the dumbest things I found out about well Fargo Bank is they ask you your DOB, your account…read morenumber, your last 4 of your SSN , but they can't tell you when your account was open, to me my last 4 of the SSN, my DOB, my DL number and my account number is more important than telling me when I open my account number over the phone after I give you some of the most important information over the phone, that just don't make sense, well Fargo says I have to come in the bank before to get the information, one of the dumbest things I've heard from a bank and I'm very disappointed in well Fargo Bank in Waco TX about the response from them for not being able to tell me a simple question after I've given out some of my value Information, well Fargo your priorities are missed up but that's just my opinion.

Worst customer service. Employees make very minimal effort to help. One was visibly upset when i…read moreasked her to help my aunt at the handicap window instead of her regular desk making a big deal about having to sign out and then sign in at a different computer. Spent 48 minutes trying to get through on the phone. They actually picked up and hung up and then wouldn't answer. I had to call a different branch location just to get holiday operating hours. Truly lazy or uncaring empties at the location on Franklin.

Our bank for over 20 years. Never any problems. We can call or stop by and all our business/banking…read moreneeds are met quickly and always with a smile.

From the owner: Personal Loans, Commercial & Real Estate Loans, Checking & Savings Accounts, Business Banking…read moreServices, Certificates of Deposit, Safe Deposit Boxes, Credit Card Processing

Stop taking members money with a BS min balance charge. I opened this account to have a local bank…read moreand asked specifically whether you had a min balance when I opened the account years ago; the reply was certainly not. I just recently noticed you've been charging me $5 a month just to have a digital account opened. What the hells wrong with you people.

We have been with Genco for years and I will not bank anywhere else.The customer service is…read moreamazing. Jessica one of the loan officers is amazing at her job.She went above and beyond to help us. THANK YOU JESSICA!! The north valley mills location.

Debit card ISSUES- declined, joint account 2 of the 3 cards have had to be replaced & repin'd…read more Insane! Before you leave Have them run the card at ATM to make sure it goes through or you will be embarrassed in line when it gets declined.