I came here because of the good reviews and because I wanted to support a small-town family-owned…read morebusiness. Don't let that fool you. Look at the pictures and judge for yourself.
This has been the worst body shop experience I have ever had. I have never dealt with this many repeated mistakes, damaged parts, poor workmanship, arguments, excuses, and lack of quality control. The owners repeatedly refused to take responsibility, while employees told me things were not broken, not missing, or not their fault until I proved otherwise.
If you have had repairs done here, I strongly suggest checking their work carefully.
My experience involved:
- Incorrectly installed windshield trim
- Trim flying off while driving
- Missing hardware
- Broken/cracked trim pieces
- Bent brackets
- Missing trunk plugs
- Damaged electrical connection
- Glass repeatedly left inside the tailgate
- Poor paint matching
- Driver-assistance/sensor issues
- Loose wheel-well trim
- Non-OEM glass
- Repeated arguments over obvious problems
- Poor communication and constant denial
- A car left in significantly worse condition
I had to return numerous times to point out problems, explain what was installed incorrectly, provide part numbers and diagrams, and inspect their work myself. Every visit uncovered something else.
Passenger door paint was visibly poor. Their excuse was "hot weather."
Rear windshield trim was installed incorrectly even after I asked about it twice.
Plastic trim pieces were cracked/broken. Insurance was billed for replacement parts while some of my existing trim was reused.
Interior trunk brackets were bent or damaged.
Two rear trunk plugs were removed, but only one was reinstalled.
A rear electrical/LED connection was damaged.
Large amounts of broken glass were left inside the tailgate. They claimed it was "hard to access." It is not. There are openings where it can be vacuumed. I was also told manually closing the trunk would damage the hydraulics.
I returned specifically for the remaining glass and there was still glass afterward, more than once. There is still glass today.
There is still a trim gap, broken retaining hardware, damaged trim, and a missing lower trunk plug.
The soft-close door on the repaired panel no longer works.
They sprayed a sticky product throughout the vehicle and argued that it was not sticky.
The front windshield trim actually flew off while I was driving. They told me their system showed no additional retaining part was needed. I had to find the part number, photos, and diagram myself to prove the missing hardware existed. I should not have to provide a body shop with part numbers, diagrams, installation instructions, and quality control.
They later removed the front bumper while addressing the paint/panel issue even though the bumper was not part of my claim. Afterward, they claimed existing damage, then discovered the sensor had been bent. Now the passenger front light has a large gap, the wheel-well trim is loose, and the hood/quarter-panel alignment is visibly off.
Both front and rear replacement glass are non-OEM and windshield wipers now struggle. Claimed they "tried" asking insurance, but when I contacted insurance myself, they did not ask.
Every time I found an issue, I was told the part was not missing or the damage was not theirs until I showed pictures or documentation.
The owner also wears Meta glasses and records interactions. He will prove how polite and patient I was. Only after repeatedly discovering more problems did I confront them about the quality of the work. I was told that I had an attitude problem.
I was even told by the owner "I'm the boss and nobody should tell him what to do."
They repeatedly said they have been in business for more than 20 years. That does not change what happened to my vehicle.
Eventually I told them to just buy the needed parts and would install them myself. After removing more trim, I discovered the inside was even worse than the outside.
I am posting photos so people can judge the workmanship for themselves.
