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First Citizens Bank

5.0 (2 reviews)

Services - First Citizens Bank

Personal banking

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2 years ago

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7 years ago

Angela klosterman, is the best in the biz when it comes to loans or any financial needs .Go see her today for great service .

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Palmetto Citizens Federal Credit Union

Palmetto Citizens Federal Credit Union

(2 reviews)

So, we're new to the area and we're looking for a local financial institution. One of the things we…read morewere looking for was a bank that has coin machines available for its customers. We always have pocket change, that we dump into a small jar at home and it fills up quick. The credit union back where we can from had one at every branch. We appreciated that as that change adds up quick. Palmetto Citizens FCU has those machines available and we appreciate that. We opened our accounts online on the PCFCU website. The process was pretty straight forward. The hardest part was taking a well lighted photo of our drivers licenses for upload. The most time consuming part of this process was the security holograms that would make the photos less than useful. After several attempts and adjusting the lighting, problem solved and uploads were successful. Minus the photo upload issue, the whole process took minutes. One other issue arose when trying to set up the online banking on their website. My setup was quick and easy. My wife's however we hit an obstacle due to an email address issue. We received a prompt onscreen to call the bank to complete the online banking setup. A quick phone call and the issue was resolved. The representative we spoke to on the phone was polite, patient, knowledgeable and super friendly. She stayed on the phone and walked us through the problem click by click. We also learned from her that in order to add a joint account holder to the account, we must go into a branch to do that. We will take care of that tomorrow. And update the review if needed. The minimum balances to open accounts were very reasonable so we opened two savings accounts and a checking account. We're excited to be settling in the Midlands.

The reason I am giving such a bad number is because of the awful customer service I receive when I…read morecall in. Each and every time. Either I'm told to come in or no I can't do this or something else. Second of all the doors are extremely heavy and are very the hard to open for some in a wheelchair. This bank is about horrible. I hate the fact I'm trapped.

SAFE Federal Credit Union

SAFE Federal Credit Union

(4 reviews)

I have banked with Safe Federal Credit Union for 30 years - literally my entire life…read more Unfortunately, the bank no longer holds the standards of customer service and loyalty that I grew accustomed to. I have a myriad of minor complaints, such as poor phone availability/systems, lack of modern integration, etc. But most recently they charged me over $500 in overdraft fees without ever notifying me that it was happening (I was already transitioning away from using SAFE and was under the impression no one was still making charges to that account - some companies had failed to properly change my payment information, however). I never received a call/voicemail (they claim it is not their practice to call customers for matters like this??? Tell me how that makes sense.) or a single letter. They give me a bunch of dates where they claim to have sent letters, but I received nothing. Their response was basically "not our problem, pay up." After seeking legal counsel and speaking with employees of other banks I have learned that it is standard practice - although not the law - for banks to stop charging you fees like this long before reaching an amount like $500, ESPECIALLY if they have been unable to get in touch with you. What SAFE did in this situation is nothing short of predatory, and I will be filing a formal complaint with SAFE and the National Credit Union Administration. It makes me very sad to see that SAFE has fallen so far. I recommend new customers stay away and existing customers close their accounts and take their business to someone who actually cares about their members, like CPM Federal Credit Union, who have been excellent to me.

Customer Service: 5 Location: 5…read moreParking: 5 Cleanliness: 5 This credit union is conveniently located on US1 HWY as you are coming into the town of Lexington, SC. We used their services a few times over the past year for shared banking services. Their customer service is always very helpful and professional. The facility is always very clean and well maintained to the highest standard.

First Citizens Bank - banks - Updated May 2026

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