I wouldn't think to leave a Yelp review about a bank but my experience with the teller (didn't get…read moreher name unfortunately) and the banker Alicia were aso outstanding. Both ladies were so kind and sweet and had the biggest genuine smiles on their face at all times. They truly made what normally is a tedious task something so pleasant and wonderful.

The employees are very helpful and pleasant. I enjoy banking here. The inside is kept nice and…read moreneat.

This particular Chase is just off of the the highway and made for a great stop while I was heading…read moreback to Orlando from a day of business in Jacksonville. I have been a long-time customer of Chase. I was with Washington Mutual when Chase acquired Washington Mutual and just stayed with Chase. I travel a lot for work and have stopped at countless Chase locations. I have never had a negative experience and I can say that my experience at this particular Chase was an overall positive experience. Parking was not an issue and the staff here were friendly and professional. The bank itself has a pleasant ambiance and only added to my overall experience. I will give this particular Chase location five stars and it definitely earned my recommendation. As I said, I am a long-time client of Chase and overall, I have never had an issue with this financial institution.

Branch has lobby ATM and drive through ATM and banking. Sometimes the drive through ATM isn't…read moreworking or is out of money, so just park and go inside if that happens. Bank lines literally don't exist here. I've never waited more than a minute for help. The chase private client services officers are friendly and helpful. They can help you with investments at no charge. The CD rates aren't bad right now. The branch itself has never made a mistake in any of my transactions. I come here for printed checks since I don't buy checks anymore. It's $2 for one or for a whole page so you might as well get the whole page. There are 3 on a page. They called me to let me know that I had no beneficiaries on my account. I had no idea! So I went in to fix that. I didn't have an appointment but they took care of me within minutes. I was impressed. Otherwise, the chase app has a way to deposit checks and transfer money, so I don't have to go to the branch often. But they're here and they're friendly if I ever do need something.

I went in to get a medallion stamp guarantee on a document but there is a list of items you need to…read moremake sure to bring with you depending on your reason for a medallion stamp. Unfortunately, I was missing one of the documents they wanted. Even if you have all the documents with you the process can take 30 min to 2 1/2 hours before you hear back regarding whether or not they will provide you a medallion stamp guarantee. The process goes to a department outside the branch. In comparison I went to my other bank which happens to be a credit union and got a medallion stamp within 15 min.

I visited the Bank of America, Lake Mary Branch, because my account had been scammed and I was very…read moreupset. Sheila Shaffer, representative, said "we'll take care of it, which immediately diffused my fears. She listened to my issue and guided me through each step of a best solution! I left the bank assured that my funds were protected and Sheila really cared about me as a customer. This kind of customer service is what attracts and keeps good customers. My issue was resolved efficiently due to Sheila's excellent customer service skills and banking knowledge!

This is a great location. The one by me sucks so I drive there extra few miles to deal with these…read morefolks so I can avoid the other branch. No complaints.

Wonderful customer service. I won't bother with the Sanford branch anymore. This branch is so much…read morebetter.

Easy convenient location for me for my volunteer org's banking - staff are friendly, parking is…read moreeasy, even if some fellow customers don't bother staying within the white lines from time to time. Did you know that they have machines that count bills, not just count, but recognizes the denomination as well. Pretty cool!

Worst customer service after yrs with them. Lake Mary Branch manager, Jesse, was no help and so…read moreunprofessional. Do not recommend at all .

My elderly parents banked with Truist. I have Power of Attorney for both of them. About a year ago,…read moremy father who suffered from Stage 4 colon cancer took a bad fall and suffered significant cognitive impairment. My mother already suffers from dementia and has not been able to manage financial affairs for quite some time. As their POA, I scheduled an appointment with Truist and registered my POA for both parents at this branch. Fast forward to now, my father has passed away. I've been managing their finances through multiple Truist branches. As my mother has now received her insurance settlements, I was interested in opening an investment account to try to get her some supplementary income that she desperately needs. I booked an appointment with the customer service team and visited the local branch on-time. When I walked into the branch, there were a number of people sitting in the waiting area and also a line at the teller. A woman called out to me and asked if she could help me and I told her that yes, I had a 12:30 appointment. She asked me who it was with and I told her I didn't have a specific name. Then she said that they couldn't honor appointments booked online (it wasn't) and that I'd have to wait in line behind all the other people at the branch. She turned her back and walked into an office without another word. I'm a professional at a large company that dwarfs Truist. My time is limited during business hours. I made an appointment for a reason. This bank is only open 'bankers hours'. So, not being sure of what the correct venue is to make an appointment, I waited to speak to a teller. Long story short, the teller was equally argumentative about what an appointment is and refused to assist. I told her I wanted to close the account and then she told me that I didn't have power of attorney because my Dad had passed. This is absurd because I had registered that POA for both parents, I had the originals with me, and also the death certificate showing my mom as the beneficiary of the estate. They refused to even look at it. The other woman, returned to the window and essentially told me she couldn't help me because I'd need to make an appointment to present my POA for my mom. I told her I wasn't sure how to do that when this branch apparently doesn't honor appointments made through customer service. She offered no solution, so I left. Eventually I was able to get an appointment with a promise to honor it, but I have very little confidence in the management of this branch. I don't bank with commercial banks for exactly this reason. Banks play a critical role in all of our lives and we need them to be responsive, regimented, concerned and professional. It is clear to me that the only people Truist works for are the shareholders. If you're perusing reviews and trying to decide on a commercial bank, I would strongly suggest that you look elsewhere or get a credit union.

This branch is very efficient in getting what you need done done. Amanda is always personable,…read morehelpful, and professional!

Everytime I come through the drive thru there's always at least a 15-25 minute wait for them to…read moreprocess my request. Currently they are 2 workers helping 1 person in the lobby while I've been waiting to just deposit money. The curly haired lady is notorious for counting slow and always taking an extremely long time to process a transaction. Absolutely ridiculous. I had to leave without processing my transaction because I had to be somewhere 20 minutes went by without touching my deposit bag.

Luis at this branch has been such a help over the years! So grateful for a small, efficient bank…read moreand to be on a first name basis with such wonderful people! Thank you for all you do, especially Luis!

They reached out to me after a bad interaction and made it right, even though not for the complete…read moreamount needed, they worked with me

They really didn't want my business and treated me like crap. I was scammed by a group and VyStar…read moreterminated my account without listening to me. I will never use them again and recommend them to anyone!!!!

Started with them back in 2013 as CFE Credit Union. After becoming Addition Fi and the further…read moreabsorption of other banks this 'credit union' has turned into a money hungry institution just like your typical non-credit union commercial banks.

If I could give them zero stars, I would. This bank acquired my credit union and the merger was…read morehorrendous. All new account numbers and debit cards were needed, but they didn't even send me my debit card until AFTER THE SWITCH. They forced a switch over at the start of the month, which is when our largest transactions are taken out (Mortgage, car payments, etc). These were all delayed and there was no record of if it was even paid. The new system had ZERO TRANSACTION HISTORY. During this time, the delayed withdrawals and deposits caused a slight overdraft, they charged 35$ and refused to reimburse. Customer service is absolutely terrible. If you are thinking about this bank. STAY AWAY. If this bank acquired yours, RUN FAR AWAY, CLOSE YOUR ACCOUNT IMMEDIATELY.