It was very unfortunate that our group of forty was mislead by First Choice Travel. We were promised front row balcony seating for our NYC Broadway show. While traveling to the theater our tickets were handed out on the tour bus, it was then that we found out that our seats were not as promised. Many seats were in the last row of the mezzanine. We rolled with it, when we returned we called the company, finally we reached an owner, he stated the mezzanine was an upgrade, which is a matter of opinion... our seats were promised and they were supposed to be all together. With NO apology just continually saying the same. With 40 of us dissatisfied you would think that would matter ...we even had it in writing...email sent from agent-
"I have spoken with accounting, and by making some adjustments with other vendors, we would be able to offer front balcony seats at Aladdin for $20 additional per traveler."
Thankfully there are other agency available for students and groups! read more