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First Choice Plumbing

5.0 (2 reviews)
Open • 7:00 am - 6:00 pm

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RooterPLUS!

RooterPLUS!

1.8
(229 reviews)

My septic tank backed up at 7pm, called Rooter Plus and they were at my house in an hour! The young…read moreman went straight to work and 2 hours later problem resolved. He was informative explaining what happened. I am an elderly person on a fixed income and the cost of the repair was extremely affordable. I would recommend ROOTER PLUS to all my friends and family.

CONSUMER ALERT!!!!! The technician who came out was very polite and personable, so no complaints…read morethere. However, the service itself was extremely misleading. I called based on their advertised $150 septic pump-out for up to 1,000 gallons. Once on-site, I was told that because my tank was full, they could not perform the pump-out at that price. That doesn't make much sense--if a septic tank isn't full, why would you need it pumped? Instead, I was quoted $4,300 for a full system drain with a chemical treatment that was described as drying out the entire tank. I was also told that replacing the system could range anywhere from $25,000 to $45,000. After this, I contacted three other companies, and all of them confirmed that it is not true that a full tank cannot be pumped. I was also informed that standard pump-outs typically cost more because of disposal fees, which explains why the advertised $150 price is unrealistic. It felt like the low advertised price was simply a way to get in the door and then upsell significantly more expensive and unnecessary services. I would strongly recommend getting multiple opinions and considering a smaller, local company. The other quotes I received were around $500 for a standard pump-out, with no pressure to commit to costly treatments that may not be necessary or even recommended.

TE Certified Electrical, Plumbing, Heating & Cooling

TE Certified Electrical, Plumbing, Heating & Cooling

4.4
(588 reviews)

These guys are great. Real pros that know their stuff, and not afraid to do the real work. They…read moretook the time to understand the problem, did their investigation, very thorough and took the time to explain the issue. I am no plumber, but these folks are, and they were gracious with their time, and explained it all, and provide options, pros vs cons, best practices, and did not once pressure me to make a decision. Mark, Eddy, and Mike did a superb job. They had no bias, and gave me all the facts and options to make my own decision. At the end of the day, I feel like I can trust them. Real pros. Arrived when they said they would, did what they promise and even more. Fantastic experience. If you want a plumber you can trust.. look no further.

I requested TE to come out and diagnose why an existing circuit was not getting power. Instead of…read morejust fixing the circuit, I agreed to a new panel for my house since it was 60 years old. The price I was quoted was over 12k. I felt the electrician on my job, Jason S. was very high pressure in his tactics and told me I needed to decide that day, or lose potential discounts. I had also been without a kitchen for over 30 days, so I agreed to the work. The next day Jason and an apprentice come out to start the job. They take one whole day to remove and replace the new panel, no problem. Here is where it goes downhill. On the second day of work, Jason and another apprentice came out and instead of prioritizing the circuit I hired him for, they start installing the hardwired smoke detectors Dekalb county allegedly requires. This took all day! By about 4 pm, I asked if he was going to get the outlet done so I could use my dishwasher and he replied "I guess if I stay here all night". I said I guess thats what you got to do then, and they were here til nearly 8 pm. Then he made several other unprofessional comments about staying late. Jason never came back to my job. A new Electrician came out on Monday, Jason said he had an emergency job. The part where they earned this rating comes when I found out my pool motor circuit was not working on the new GFCI circuit. I explained to them it originally was on a two pole circuit and now they had it on two single poles. It was drawing 240v and they had the model number and should have researched the wiring on their own as professionals. Rather than listen to me, I had to wait all day for the new electrician (with Jason on the phone) come up with a new quote to fix which included trenching up and re-wiring my entire pool, ANOTHER 5 THOUSAND DOLLARS! I was livid. I started looking into this and it turns out I was right, it just needed a 2 pole GFCI. I talked to the second electrician the next day and told him I want to talk to a supervisor or manager. I got a call later in the day from Jeffrey who was going to look into it and get back to me the same day. He did not. He did call me the next morning and agreed to send one of his best guys out to install a 2 pole and see if that solves the problem. Well guess what, it did! And, I didn't have to pay another 5K. I expected to hear back from Jeffrey again to ensure the job was to my satisfaction as you should on a service recovery. I did not. I feel lied to, and that I was robbed and almost taken needlessly for thousands more, had I not done my research which should not be necessary as a layperson. I understand from TE employees the Electricians control the cost, and they get a commission from it. Unfortunately, I paid for an electricians summer vacation because I trusted him. Luis L and Nathan the electricians at TE, thank you! Micah, Gavin, Phillip the apprentices, thank you too! Jeffrey I thank you for doing the minimum by ensuring what I paid for was completed. Jason, no thank you at all. You've sowed distrust in professionals and your industry with your practices.

First Choice Plumbing - plumbing - Updated July 2026

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