My grandma has Alzheimer's and still likes to think she is independent. I was worried going into…read morethe bank was going to be a problem but Sean was amazing and settled her with ease and deserves a raise for dealing with her! I'm sure that's not the only time he has helped her out. I appreciate the whole staff for being kind to her! Thank you!

This is the best bank in town hands down. The staff always goes out of their way to help with…read moreanything you need. When you walk in it's like family atmosphere. I recommend this branch to anyone.

Great community bank that has a Bauer Financial 5-star rating! Plus great customer service too!read more

From the owner: Commercial Loans, Checking Accounts, Home Equity Loans, Commercial Checking Accounts, Mortgage…read moreLines, Commercial Lines of Credit, Money Markets, Certificates of Deposit

I have had my debit card information stolen like 8 times with this institution . I have had it…read morestolen after using it twice. I feel like it's something on the inside at this point. I had been using the lock on the card but It's always a problem with accessing it. The system is down way too much for my comfort recently. It's horrible not being able to access your money! If it isn't locked then my account is getting hacked but if it's locked there is no guarantee I can unlock it when I need it. So unreliable. They need to increase their security measures and improve their tech!

This is an excellent bank. This review will probably be a biased opinion as I have used them for…read moreyears. Regardless, it comes down to this particular location amongst all the other locations. This location has the friendliest and most helpful staff. They are very informative, and quick at handling your financial needs. It's just nice to have a bank they can also be like your local bar, kind of like your local Cheers hey, because everybody knows your name. I've found that I prefer a credit union over any other regular bank and this one takes the cake. Also, on a side note this credit union creates ATM / debit cards for you on the spot and you can have them custom themed.... just something a little cool.

This is personally not my bank I have a sister bank but can make deposits here…read more With that being said anytime and I mean anytime and every time I come I am treated so nicely! Everyone is so kind, patient and makes sure I am not needing help with any other transactions before I leave. It typically takes them longer for my deposits because it's not my bank. They still are patient! They also do events and they are loads of fun. The last one I attended had bounce houses, face painting and a balloon artist! If you're not banking with them, their service alone is phenomenal I can't imagine how much nicer you'd be treated actually banking with them!

Heather in the loan department is awesome! Quick and easy application. I've been a customer for…read moreyears and they'll continue to get my business. Very highly recommended them.

The best credit union around…read more I help a family member with their financial services and this location is absolutely incredible. It's always clean, the staff is friendly and so very helpful when I'm confused on how to do certain transactions. They are very patient. This location has services inside, drive up tellers and a drive up ATM. It is disabled accessible.

I've had a really disappointing experience with FCCU. They do a great job sending notifications…read morewhenever a charge goes through, but if something goes wrong or there's an issue with your account, suddenly there's little to no communication while fees quietly start adding up. Customer service hasn't helped either. The chat agents seem to be handling too many conversations at once -- responses take 5-7 minutes and usually end up being generic messages like, "We're looking into your history," without actually resolving anything. With how expensive gas, groceries, and everyday cost of living have become, I think people should seriously consider who they trust with their money. For some families, even $125 can make a real difference in paying bills, buying groceries, or getting through the week. In my experience, the way this situation was handled felt disconnected from the financial pressure people are already under. Overall, this has been by far the worst credit union I've used. Good communication shouldn't only happen when money is leaving your account -- it should also happen when there's a problem. Based on my experience, I wouldn't recommend banking here.

Friendly people, prompt service and I was able to get my banking done in 5 minutes…read more I saw the negative reviews and it looks like they made the effort to correct any past issues.

Needed a side checking account for my wife and I but I was extremely disappointed how difficult PNC…read moremakes it to bank. Without direct deposit, you risk getting charged a monthly fee. What's worse is checks take several days to process and you have access to your money. Even after six months, it's three days before you can use the funds. And good luck closing the account, they make it difficult. I thought the previous review was just an isolated issue. They really make you jump through hoops. Choose another bank.

Painfully irrelevant bank and branch. Consistently understaffed, like a tomb inside…read more Entry level people are genuine and helpful. One "Personal Banker" is toxic. Did not even speak to me the entire time having something notarized. Just left drive-up, waited 19 minutes to be acknowledged. All lines waiting yet the last-in-line customer screaming about the service through the glass was suddenly taken first over ALL of the rest of us. A Friday, at lunchtime rush, prior to a bank holiday on Monday, and one person is working drive-through. I'm told someone, a banker, called on sick. That's a banker, where is the teller staff. I'll tell you where. Likely gone because this place is like a revolving door. It could be that or another example of poor management. Inappropriate teller staff and a banker making a 4 day week for themselves. Likely the"personal banker" who more than one person gas complained about in reviews. Eventually another mystery-worker showed up. Couldn't tell you a name or anything else. At the end, I asked this person politely if I could provide some feedback. The person sighed audibly into the microphone, and said "go ahead". I explained the whole thing and with zero empathy being given, I said the "@ss" word, about the bank, not directed at the person. I bring the expletive up because I don't want this consistently unimpressive operation to attempt to discount my complaint because of it. Best yet, after sharing my frustration she says, curtly, nothing but, "thanks William have a nice weekend!". Beware, this bank has an archaic online banking platform. Could not even transfer money between accounts. Their fees are outrageous, so unbelievably out touch with modern banks. $37 fee for going negative Thing is, their "app" only shows SOME of the transactions, so if you have a bunch of automated bills you can get tagged because the reporting is not accurate. Additionally you have to login separately with different IDs to different types of accounts. A true dinosaur, feeding off a hay-day it once had. My extended family have been clients for decades, but we're leaving and I implore you to stay away. There is no "value-add" whatsoever to this operation. Add in this branch and you're in the hole.

Disappointing they closed this branch entirely. Says they might open in March 2021. Guess I need to…read moremove all my business to First Community 1/4 mile down the road. Not even a notice or phone call explaining why the abandoned us.

Opened an account with the branch manager and it was a very pleasant experience…read more She's obviously very experienced and explained all my options and bank services.

I frequently have business at the Weldon Spring branch of Central Bank. I have interacted with all…read morethe employees there, Doni Q., Nicole E., Jennifer W., Jaelynn C., and Colleen K. They are all extremely helpful and pleasant to talk to...always smiling. They are knowledgeable and great employee representatives of Central Bank. Don T.

I wish I had drive up still available. They haven't said Covid, which is unfortunate…read more Otherwise, the location is great always super fast to help but they're not available to help. They make an appointment for you usually the next day. They have notaries on site no charge

Poor customer service, long wait times. You closed the location nearest to my house for this?…read moreMaybe it was that the people at the closed location cared about their customers more, maybe it's because they knew us. But they took care of us. Since moving over to the new location I've been very unhappy. It's a pain in the butt, but I will be looking at transferring my account over to the Commerce near to my house