Great service and helpful employees. They are always warm and friendly. I feel like one of the…read morefamily.

I'm not sure if this bank really wants my business or not. I've made 4 phone calls this week to get…read moremy questions answered about their mortgage types and rates along with information about construction loans for a new homes. All 4 phone calls got transferred; to Melissa, Patricia, or their 'mortgage department'. All 4 times the phone was not answered so I left a message. All 4 times they have failed to return the phone call. Update: Near closing time on Friday I received a phone call from Barbara. This is less than 1/2 hour after posting my review. We had a good conversation and she was able to answer my questions.

The staff at Merchant Commercial Bank is very pleasant and customer friendly oriented. I recommend…read moreMCB for all your financial needs!!!

Paid off my vehicle in late February and as of today, November, I have still not received my title…read morefrom First Bank St. Croix Sunny Isles branch. Despite multiple calls to their online service and speaking with the branch manager directly, the issue remains unresolved. The lack of follow-through and accountability is extremely frustrating. If I had missed a payment, I'm certain the bank would have contacted me quickly, yet when it comes to providing essential paperwork after full payment, their service is shockingly poor. I would never recommend this bank to anyone--awful, awful service.

Conveniently located, but the parking can be a challenge to figure out. Tellers are okay but lines…read moreare usually long.

Opening a bank account out in USVI is an all day event. I walked into this location, amazed with…read morehow nice the facility is but didn't realize that behind the pretty marble, trendy decor and frosted glass are policies and systems designed to make you wonder of how this place manages to operate. My husband arrived in USVI first and selected this bank only because his company banks with them. So it can't be that bad right?! Well think again. To open up another account to hook it up to his existing account my hubby still had to bring in 2 forms of photo ID to prove he was who he was. So we had to return. It's a good idea to bring with you 2 photo IDs, your social security card, proof of your physical address (rental agreement, utility bill car title etc) and you'll need to also have a mailing address which here is a pain in the butt to set up bc it'll require you to go get a USVI drivers license at that rancid place called the BMV. Ok, so to make this not an all day event, arrive an hour before the place closes. Employees want to go home so we've found out they work faster than if you go earlier in the AM. So with banks stateside the rep you're working with can transfer money between an existing account into a new one with a transfer deposit slip however here it's not the case. My husband was asked to go outside to the ATM and withdraw money to transfer into his new account. Wow that's dumb. He comes back and the ATM machines are not working so where does that leave us? Well delayed because they guy helping us now has to go outside to fix the ATM. He gets delayed even further by assisting another customer. I'm so for customer service, this island is in dire need of embracing it, but customer service is also helping customers in the order that they came in. So new accounts are set up but we leave with nothing printed (like how they do with other banks) of the information for our new account. I'd assume that would be helpful like let's say if someone were trying to set up direct deposit for work, like me! SMH! Next we had to add me to both accounts and were asked to fill out W-9's to do so. Really?Between my husband and I we have probably about 35 years of HR management experience and a W-9 is used to generate a 1099 for independent contractors employed by a business. It states that you don't have to pay payroll taxes bc as a contractor you're responsible for paying them yourself. We are trying to add me to existing accounts not be contracted by First Bank. Strange rules out here! I also thought it was strange that they wanted us to use the checks with my hubbys name on it and not issue new checks with both our names as I was added to the accounts....whatever.....my brain power being wasted on trying to comprehend all this is not worth the effort. The kicker are the tellers here, I'm not sure about these gals but stateside tellers have to hit quotas by selling banking products. Here you're lucky if you even get a "how are you?" after hello because they are so involved in taking with each other there is no engagement with customers. How can you promote banking products if you don't even talk to your customers?! Lastly if you're a tourist, bring lots of cash with you. Banks here charge crazy ATM fees and lots of business here don't do cards. I withdrew $40 with my stateside account and was charged by First Bank $11 for doing so.... WTF?! Sounds like times are tough that they have to charge fees that high, but upon experiencing this bank for a few days I can see of why they would be in trouble.

"Difficult to do business with" ? Maybe "Impossible to do business with" would be more accurate…read more Have made three trips to bank to open a savings account. On third trip, was told we need to "make an appointment". Asked if we could schedule the appointment for another day while we were there. Told "No, we needed to call to make appointment." Called bank and got no answer. I'll stop there.

St. Thomas Federal Credit Union is the best. I have been a member of over 30 yrs. It is so easy…read moreto work with them in terms of getting a loan. It is also a great place to save.

From the owner: Local owned and operated not for profit federal credit union, established in 1952.read more

Avoid this bank at all costs or get ready to hug your patience tighter than ever before. You know…read morethat scene from zootopia with the sloths? that's this bank! You will spend an exorbitant amount of time here irregardless of why you need to visit even if it's for the drive thru ATM. Customer service from the tellers is just nothing to write home about. They are slow, rude when you get confused about forms, prefer to talk to each other & sometimes get transactions messed up (mixed up a transaction for us). I don't understand it of how there are only 2 tellers when every time I've been here the line is to the door. The employees here also don't present professionally, you'll find employees walking around with no shoes or in hoodies with the hood on. Come on, I know we are in the Caribbean and it's more "relaxed" out here but have some kind of standard! If you think you'll avoid lines by calling in with questions good luck. Earlier this year I tried to get a live person on the phone via their corporate call center (not on island) for this location and was told after being transferred over a few times "they ALL must be at lunch" everyone goes together?! Although they suffered no hurricane damage, if you can go to the location in Havensight do so. At least they move their lines.

Most rude collection of employees to me. I guess because i wanted to close my account because their…read moreservices was not working for me. I made 1 request to begin with- "Please let me talk to someone who is polite". It went downhill from there. This is the treatment I got. Probably not enough in the account for them to be concerned with. I probably was not important in their eyes. This is my own perception due to the way I was treated. Running away.

horrible, useless, lazy, liars. avoid at all costs. consider using a paper box on a street corner…read morefor safer and more-secure care and vastly superior customer service. i have been working six months to correct a bp screwup. the f@ckers are shiiite-stupid and worthless. bank anywhere else! anywhere! you have been warned!!!

Banco popular of Luquillo. The receptionist she is unrespectful, poorly professional and a bad…read morereally bad customer service. I feel very disappointed. It made me feel like I was a fraudster, she reluctantly attended me, she doesn't deserve that position.