Great service and helpful employees. They are always warm and friendly. I feel like one of the…read morefamily.

I'm not sure if this bank really wants my business or not. I've made 4 phone calls this week to get…read moremy questions answered about their mortgage types and rates along with information about construction loans for a new homes. All 4 phone calls got transferred; to Melissa, Patricia, or their 'mortgage department'. All 4 times the phone was not answered so I left a message. All 4 times they have failed to return the phone call. Update: Near closing time on Friday I received a phone call from Barbara. This is less than 1/2 hour after posting my review. We had a good conversation and she was able to answer my questions.

Paid off my vehicle in late February and as of today, November, I have still not received my title…read morefrom First Bank St. Croix Sunny Isles branch. Despite multiple calls to their online service and speaking with the branch manager directly, the issue remains unresolved. The lack of follow-through and accountability is extremely frustrating. If I had missed a payment, I'm certain the bank would have contacted me quickly, yet when it comes to providing essential paperwork after full payment, their service is shockingly poor. I would never recommend this bank to anyone--awful, awful service.

Conveniently located, but the parking can be a challenge to figure out. Tellers are okay but lines…read moreare usually long.

The staff at Merchant Commercial Bank is very pleasant and customer friendly oriented. I recommend…read moreMCB for all your financial needs!!!

First Rank First Bank, St. Croix has been an absolutely awful experience for me. I paid off my car…read moreloan balance in late March, and today, August 21, I still have not received my car title. If I still owed them money, I'm certain they would have repossessed my vehicle by now, which shows how negligent they are in handling even the most basic responsibilities. I even reached out directly to the branch manager in Sunny Isles, but still, nothing has been done. It's clear they don't care about their customers; their only concern is taking money. This level of customer service (or complete lack thereof) is unacceptable. Awful, awful, awful.

The ATM is not conveniently located. Getting to it requires navigating the parking lot and getting…read morethrough a tight corner. The ATM itself it at an awkward height that pretty much requires opening the car door versus reaching through a window. Very expensive out-of-network withdrawal fees. I was charged $6! Not a good choice for cash if you are a tourist.

St. Thomas Federal Credit Union is the best. I have been a member of over 30 yrs. It is so easy…read moreto work with them in terms of getting a loan. It is also a great place to save.

From the owner: Local owned and operated not for profit federal credit union, established in 1952.read more

Opening a bank account out in USVI is an all day event. I walked into this location, amazed with…read morehow nice the facility is but didn't realize that behind the pretty marble, trendy decor and frosted glass are policies and systems designed to make you wonder of how this place manages to operate. My husband arrived in USVI first and selected this bank only because his company banks with them. So it can't be that bad right?! Well think again. To open up another account to hook it up to his existing account my hubby still had to bring in 2 forms of photo ID to prove he was who he was. So we had to return. It's a good idea to bring with you 2 photo IDs, your social security card, proof of your physical address (rental agreement, utility bill car title etc) and you'll need to also have a mailing address which here is a pain in the butt to set up bc it'll require you to go get a USVI drivers license at that rancid place called the BMV. Ok, so to make this not an all day event, arrive an hour before the place closes. Employees want to go home so we've found out they work faster than if you go earlier in the AM. So with banks stateside the rep you're working with can transfer money between an existing account into a new one with a transfer deposit slip however here it's not the case. My husband was asked to go outside to the ATM and withdraw money to transfer into his new account. Wow that's dumb. He comes back and the ATM machines are not working so where does that leave us? Well delayed because they guy helping us now has to go outside to fix the ATM. He gets delayed even further by assisting another customer. I'm so for customer service, this island is in dire need of embracing it, but customer service is also helping customers in the order that they came in. So new accounts are set up but we leave with nothing printed (like how they do with other banks) of the information for our new account. I'd assume that would be helpful like let's say if someone were trying to set up direct deposit for work, like me! SMH! Next we had to add me to both accounts and were asked to fill out W-9's to do so. Really?Between my husband and I we have probably about 35 years of HR management experience and a W-9 is used to generate a 1099 for independent contractors employed by a business. It states that you don't have to pay payroll taxes bc as a contractor you're responsible for paying them yourself. We are trying to add me to existing accounts not be contracted by First Bank. Strange rules out here! I also thought it was strange that they wanted us to use the checks with my hubbys name on it and not issue new checks with both our names as I was added to the accounts....whatever.....my brain power being wasted on trying to comprehend all this is not worth the effort. The kicker are the tellers here, I'm not sure about these gals but stateside tellers have to hit quotas by selling banking products. Here you're lucky if you even get a "how are you?" after hello because they are so involved in taking with each other there is no engagement with customers. How can you promote banking products if you don't even talk to your customers?! Lastly if you're a tourist, bring lots of cash with you. Banks here charge crazy ATM fees and lots of business here don't do cards. I withdrew $40 with my stateside account and was charged by First Bank $11 for doing so.... WTF?! Sounds like times are tough that they have to charge fees that high, but upon experiencing this bank for a few days I can see of why they would be in trouble.

"Difficult to do business with" ? Maybe "Impossible to do business with" would be more accurate…read more Have made three trips to bank to open a savings account. On third trip, was told we need to "make an appointment". Asked if we could schedule the appointment for another day while we were there. Told "No, we needed to call to make appointment." Called bank and got no answer. I'll stop there.

A remarkably average bank branch. Usually a long line due to social distancing. The ATM is often…read moreout of order and the withdrawal fee is high ($6) for accounts that are from elsewhere.