I have been a business owner in Sonoma County for over 40 years never have I run across a business…read morethis flaky. I contacted them about speaking with a Broker. The receptionist said you need to fill out a form first and someone will call you. Filled out their Mickey Mouse form and emailed it back, waited 3 weeks never heard a word. I called and again and left a message they never called. Save your time using them. Have since found a very professional agency to use.

We have been happy customers of Laura Henderson at Brandt Insurance for over 20 years. She has…read morealways been very professional, efficient, and quick to respond to any of our inquiries with sound advice. We are lucky to have her as our agent for all our insurance needs! Deborah S. Petaluma, CA

Andy Esquivel has been my State Farm agent for several years and I have been very pleased with the…read moreservice he and Rachel have given me. They have always been, professional, responsive, aware of my needs and have followed up in a timely manner when something was complicated. I am grateful for their expertise.

I am new to the area, but a long term State Farm member. Andy, with this very friendly staff,…read moretakes time to listen, points you in the right direction, advises well, and is a heck of a nice guy. I'm pretty sure that he could be my favorite agent in over 40 years. Lives up to that whole "State Farm is There" thing. :-) Thanks Andy!

When it comes to Insurance look no further then Mr. Martindale. During the Kincade Fire in 2019…read moreScott was the first to call and make sure myself and my family was okay and go over my insurance options. Mr. Martindale and Farmers Insurance have my business for life! Thank you

Best insurance agent around! He's helped us through multiple claims and made them all go smoothly…read more We have 4 homes and we couldn't feel safer and more confident having him on our side. Thanks Scott!!

How surprised was I reading the only other evaluation for this agency. My reality is quite…read moredifferent. I have been with Gondola-Kinne for 23+ years. Early on Eric Allison, whose father was a principal in the agency, structured a policy that I was never to find out the full breadth and depth of coverage until the fires. Gondola-Kinne was also very good about contacting me when a new product being offered might fit with my profile. Over the years I added three new endorsements, all of which came into play during my rebuild. They were: 1) Extended cost and replacement. It is what is says it is. Having this provision allowed me to rebuild without taking a hit to investments, savings, or equity. 2) Ordinance and Law: Without this I would have been flapping in the breeze for over $65k for the costs of bringing the rebuild up to current building codes. 3) Debris Removal and Demolition: actual costs for demo in the wake of the 2017 fires topped out over $130k. Again, I had no idea what this coverage meant but I trusted my agent and it was in place long before I ever needed it. Not overinsured but appropriately and adequately insured. At the outset of the 2017 fires when the diaspora was happening, it was the principals of this agency that immediately reported me as missing. A business relationship of this quality requires a mutual interest and goes well beyond what any insurance premium or commission could ever have in terms of their service to me when the chips were down.

I have had my business insured with Gondola-Kinne for about 40 years, and they have always been…read moreextremely helpful, knowledgeable, and prompt in answering my questions

Multiple times my insurance has lapsed. The broker didnt have my correct mailing address. He did…read morenot notify me before lapse of coverage leaving me exposed to liability. He waiting a day after policy was canceled to alert me. Didn't ask for renewal information when he was notified it was coming due. This is not the first time this broker had issues. Last time he had a medical issue, this time I was left in uninsured because he had been traveling. I dont recommend this broker, he will leave you exposed to greater liability than actually help.

Mr ,Heath is a superstar in customer service in the insurance business.read more

Jack and Michelle are so competent and helpful !!! Easy to…read moreget a hold of, emails everything you need and explains insurance like I'm a toddler which I need ! Thank you for helping me when I got dropped by State Farm , should have come Over sooner

Michelle is an angel and a goddess. State Farm just canceled my home owners' coverage, and I had…read moreto scramble to find another insurer. I am so grateful to have found Michelle, who not only knew what I had to do to get coverage. but she wass also unfailingly kind, supportive, and empathetic during what was otherwise a very stressful time for me. I bothered her a million times with dumb questions and even created a ton of extra work for her because of my carelessness, but she was always so very sweet and patient with me. She has been the bright light during these otherwise bleak times, when most insurers are leaving California. Thank you, Michelle, you're the best!!

Renee was absolutely great to work with…read more I came to her looking for a quote for a home we were purchasing in the area. Not only did she respond quickly, but gave thorough explanations to what each line item was and the pros/cons of the selections. Her professionalism and kindness were truly appreciated in the stressful home buying process. I cannot recommend Renee enough.

This review is in recognition of the excellent customer service provided today by Leslie when I…read morecalled the office. She was very helpful and pleasant to work with. It's refreshing to deal with a company that provides quality customer service from real people (not bots!

Unprofessional, confrontational, combative. Refused to cancel my policy for two months. Charged…read morelate fees and continued to take automatic payments. After an hour of 10 minutes on a call with customer service and them unraveling the chaos Fernando created I'm free of this mess.

Chris F. your review is laughable. Funny what the keyboard warriors (with no last name and/or…read morephoto) will say when they can hide behind a screen. You clearly do not know how insurance works. As a current customer AND having worked in the insurance industry myself, I know that agents can't arbitrarily charge customers more or less. I doubt you're really even a customer. Sounds like you may have some other hidden agenda. Find a better use of your time as your review is irrelevant. The real customers know what service Fernando provides as an agent and how he will bend over backwards to help anyone in need. Keep it moving Chris.