I am an HSE Manager for a construction company and I booked one of my foreman into this course about 2 weeks ago. He got called away last minute, so I had to call and get a booking switched around to a different foreman instead. The course was to be the next day and I know there is a 72 hour policy, but they were accommodating and seemed to understand and helped me out. Impressed, I decided to book a group of my workers in there 2 weeks later. Being in construction, getting last minute requests can happen a lot in this industry and yet again one of them was called away but this time there was a good amount of days between classes, being Friday and the course was on Monday. This time I was completely shut down on my request and now that money is wasted. I understand it was approx 68 hours before the course this time but the girl proceeded to tell me maybe someone "made an exception that day" but they wouldn't do anything this time, even though I booked more people than last time.
There is something to be said for return business in the training industry and the complete rigidity here is a total shame, as construction companies often look for good training centres and stick with them, once they find them. This won't be the case with us though, I'll book elsewhere for my workers, moving forward.
There were no complaints from my workers on the actual course or instructors, this is simply about customer service. read more