If I could give this place 0 stars, I would!!!!!…read more
I took a road trip with my young son to roseburg for a fun weekend getaway and to visit the wildlife safari. After being on the road for hours, we approached the hotel, I literally said "I hope this isn't our hotel." It was. We arrived and immediately noticed the extremely run down, dated, and dirty building. The grounds have not been well kept whatsoever. My son and I both felt uneasy.
We made our way to the lobby to check-in and I instantly had a pit in my stomach once I saw the front desk guy, Johnny. There was something about him that seemed so unnerving. My son tightly held my hand and we took our place in line. In front of us was a very sweet older gentlemen and the way Johnny spoke to him made me instantly want to just turn around and walk out.
The older man said "no, thanks! I won't be needing that!" And Johnny gave him a nasty look and shoved the card towards him while saying "ummm this is your key." The old man said "oh, I'm sorry. I thought this was the WiFi code." With a blank stare. I could tell the older man felt embarrassed.
It was our turn and we approached Johnny, still feeling uneasy. He glared at my son and I was so confused. I seriously was like "what the hell is going on around here?!?" I told Johnny we were checking in. He was unbelievably rude and treated me like I was unintelligent and like I was his greatest inconvenience, which I found to be quite funny and was mostly just confused while having a "there's no way this is actually happening" thought. He asked us if we wanted a room upstairs or downstairs, my son excitedly said "upstairs, please!" He ROLLED HIS EYES at my son. Gave us a room downstairs. Why did he even ask?!?!? I saw my son physically cower and looked at me for help. At this point, I'm becoming extremely frustrated and want to find a way out. I was LIVID and said "great. So helpful." As I walked away. He said to the rest of the guests in line "what did that b***h just say to me?!?!" We picked up our pace because he seemed so out of control, I was genuinely afraid he would come after us!!!
I take my key and we walked hesitantly to our room. Upon arrival to the room, we noticed it looked NOTHING like the photos. Small, cramped, dirty, dust on the curtains, stains on the floor. The bed squeaked when my son sat on it, the bathroom was microscopic, and the toilet was stained yellow. The curtains were so thin, I could see people staring at us as they walked by!!! I did not take pictures because I didn't even want to sit down!!
At this point, I knew we had to get out of there. My son was exhausted and became emotional while telling me he didn't feel safe there. We finally found another place to go and bravely made our way back to the front desk. I calmly told Johnny that we didn't feel safe and I'd like a full refund.
Thankfully, he gave me the full refund, but someone I assumed to also be working there came into the lobby soaking wet from the pool with no shirt on and said "what's her problem????" Right in front of us. Johnny said "she doesn't feel safe" in a mocking and condescending tone. We quickly got to our car and left.
This is probably the biggest case of false advertising that I have ever seen!!! The lobby looks NOTHING like the pictures. They tried to make the lobby seem spacious and clean, it was not. By any means.
The whole experience was awful. Thank god we were able to find a better hotel.
Please please trust me when I say do not go here and do not take your children here!!!!! Especially if you're alone as a woman with small children!!!!